Tag: online retail

May 23, 2022

Amazon.com is testing a new program that leverages its Flex gig economy driver network to bring deliveries to consumers’ doorsteps from malls. Amazon is testing the program with participating retailers at a few malls in Las Vegas, Virginia and Texas, […]

May 9, 2022

Asda is testing an hourly delivery option that lets customers communicate directly with the “personal shopper” who is collecting their orders in-store. A three-month trial of the service in Leeds and Bristol in the U.K. is being conducted in partnership […]

May 5, 2022

Online retail revenue growth has slumped 12% year-on-year, according to data from IMRG’s latest retail data show. It is an uncertain period for retailer as they brace themselves against a number of headwinds including rising inflation and supply chain issues. […]

April 22, 2022

Amazon Prime members who have wished that their perks would extend to e-commerce experiences beyond Amazon’s website are now in luck. On Thursday, Amazon announced the launch of its Buy With Prime functionality, which will allow retailers that sell on […]

April 19, 2022

It comes as no surprise that there are concerns regarding the global economy after the pandemic, its subsequent continual lockdowns, and Russia’s invasion of Ukraine. Rising inflation and policy uncertainty is also plaguing the market, in addition to pre-existing problems […]

April 13, 2022

Eighty-one percent of companies are reliant on third-party cookies while 85 percent of consumers want brands to use only first-party data, according to Twilio’s “State of Customer Engagement Report.” The global survey of 3,450 business leaders and 4,500 consumers further […]

March 23, 2022

Giant Food last week did away with the $2.95 fee it was charging customers to pick up their online grocery orders at 159 of the supermarket chain’s stores. The Ahold Delhaize division is looking to fulfill orders within four hours […]

March 2, 2022

A new study finds 76 percent of consumers have already used AR (augmented reality) one way or another. Of the 24 percent who haven’t, half hope to do so in the future. The survey from Camera IQ, an AR-design platform, […]

February 22, 2022

A recent McKinsey study detailed a wide range of inefficiencies from using stores for online fulfillment as well as the risks the method presents to the in-store experience. Having pickers in aisles, either for online or pickup fulfillment, may create […]

February 15, 2022

January 2022 has seen the lowest rate of online retail growth ever recorded in 22 years of tracking, with a decline of 24.4% year-on-year (YoY), according to the UK’s ecommerce association IMRG. Alongside this, IMRG’s index, which monitors the online […]

February 11, 2022

Through a special arrangement, presented here for discussion, is a summary of Steve Dennis’ recent Forbes article. Steve is President & Founder of SageBerry Consulting and a senior Forbes Contributor. He is the author of Remarkable Retail: How to Win […]

February 9, 2022

Some 42% of online retailers are failing to measure checkout conversion, the most important metric for completing online sales, despite an online cart abandonment rate of 68%, according to Fetchify. The data validation specialist found that 35% and 42% of […]

February 7, 2022

Only the major players — Walmart, Safeway, Kroger, Amazon and Target (through its Shipt subsidiary) — along with a handful of others have brought grocery delivery in-house. But some industry observers think it might be time for others to join […]

February 4, 2022

Amazon.com is raising the price for an annual subscription to its Prime program to $139 a year in the U.S., up from the current $119, which took effect in 2018. The new higher annual rate will go into effect for […]

January 31, 2022

Fashion Nova last week was ordered to pay $4.2 million to settle allegations that it concealed unfavorable reviews on its website. According to the complaint from the Federal Trade Commission (FTC), the fast-fashion site, known for its collaboration with artists […]

January 26, 2022

A new study predicts social commerce growth will spike in the years ahead and represent a “democratizing force,” opening up opportunities online for individuals and small businesses. “Any brand, large or small, can sell via social commerce, and any individual […]

January 11, 2022

Does a customer really care who handles their purchases, customer service questions or returns so long as it’s fast and convenient? Is a unified back-end process managed by a single entity the key determinant of loyalty in 2022? Having recently […]

December 23, 2021

Much of the public discussion about the wave of violent smash-and-grab shoplifting raids in major cities has centered around keeping shoplifters out of stores. Yet much of the pilfered product is sold online via Facebook Marketplace, Amazon, eBay, OfferUp and […]

December 3, 2021

Kroger CEO Rodney McMullen said earlier this year that no other retailer “has the customer data and the insights” that his company has. He’s once again pointing to his company’s understanding of its customers to explain its ability to continue […]

November 19, 2021

Macy’s plans to launch a curated online marketplace that will recruit “carefully selected” third parties to sell their products on macys.com and bloomingdales.com. The platform will launch in the second half of 2022. Jeff Gennette, chairman and chief executive officer […]