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Tag: Amazon


Customer Engagement, Customer Experience

Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

July 18, 2024

Via: Retail TouchPoints

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. Today’s retail workers almost need to have superpowers — moving as fast as The Flash would be helpful […]


News & Trends

5 Strategies for Addressing the Retail Talent Crunch Ahead of the Holidays

July 9, 2024

Via: Retail TouchPoints

Like many industries, retail is currently experiencing a talent shortage. How severe is that shortage? While vacancies for the U.S. job market overall are down 5.6% in the last 12 months, retail vacancies are up 11.6% through April 2024. And, […]


News & Trends

In the Fight for Mutual Survival, DTC and Retailers are Frenemies

July 1, 2024

Via: Retail TouchPoints

Both DTC brands and traditional retailers have seen better days. Unsurprisingly, major retailers always have struggled to keep up with how, where and when Gen Z and young millennials buy things. But more recently, DTC brands are facing a similar […]


Customer Engagement, Customer Experience

Amazon unveils cookieless ad-targeting solution

June 20, 2024

Via: Retail Dive

Cookie deprecation is still a work in progress, but Amazon is pushing ahead with its advances in creating an ad-targeting solution that does not rely on the types of third-party identifiers that have served as a bedrock for much of […]


News & Trends

Function of Beauty expands to Amazon

June 10, 2024

Via: Retail Dive

Function of Beauty, founded in 2015 by Hien Nguyen Kaplan, Joshua Maciejewski and Zahir Dossa, has been expanding from its DTC website to other retail outlets the past couple of years. It launched hair styling products exclusively at Target in […]


E-commerce, Retail Types

Amazon cuts global customer service staff by less than 1%

May 20, 2024

Via: Retail Dive

The role of the call center agent is changing as customer habits evolve and technology advances. Rising interest in digital self-service prompted L.L. Bean to cut its call center hours starting in July, though a large majority of its 500 […]


News & Trends

Amazon Brings Live Shopping to Streaming TV

April 16, 2024

Via: Retail TouchPoints

Amazon is expanding the reach of its Amazon Live shopping content with the debut of a new interactive shoppable channel on the Prime Video and Freevee streaming TV services. The HSN-style, free ad-supported TV (FAST) channel will give consumers expanded […]


News & Trends

Clinique expands reach with launch of Amazon storefront

March 29, 2024

Via: Retail Dive

Clinique has over the years leaned into experiential retail with the opening of pop-ups and shop-in-shops within department stores. The move to Amazon is the brand’s latest iteration of expanding its base while staying on target with its strategy to […]


News & Trends

Amazon announces first Big Spring Sale

March 15, 2024

Via: Retail Dive

Amazon on Thursday announced its first Big Spring Sale. The six-day promotion will run from Wednesday through March 25. Unlike past big promotional events, sales will be available for all customers. However, Prime members can access exclusive deals during the […]


News & Trends

Amazon Powers its Way Onto Dow Jones Industrial Average

February 21, 2024

Via: Retail TouchPoints

In a sign of its enormous role in both the U.S. and world economies, Amazon will join the exclusive “club” of 30 companies that make up the Dow Jones Industrial Average (DJIA), replacing Walgreens Boots Alliance. Additionally, Uber has been […]


Customer Experience, Loyalty Programs

Target Mulls Paid Loyalty Program

February 8, 2024

Via: Retail TouchPoints

Target could soon be following in the footsteps of competitors Amazon, Walmart and Kroger by introducing a paid membership program, according to reporting by Bloomberg and other media outlets quoting people familiar with the matter. Titled “Project Trident” internally, the […]


E-commerce, Retail Types

Amazon Looks To Elevate Discovery With AI-Driven Chatbot

February 5, 2024

Via: RetailWire

Amazon is launching its first AI-powered shopping assistant to empower mobile shoppers to search by query with answers delivered in a conversational context. Called “Rufus” after the dog of two early employees, the chatbot is based on a large language […]


News & Trends

FTC antitrust trial against Amazon won’t start until mid-2026, at the earliest

December 19, 2023

Via: Retail Dive

The Federal Trade Commission’s antitrust lawsuit against Amazon isn’t likely to start until some time in 2026, if not later, according to a joint statement by the parties filed this week. In estimating when it would be ready for trial, […]


News & Trends

Amazon files motion to dismiss FTC antitrust lawsuit

December 12, 2023

Via: Retail Dive

The FTC and a coalition of 17 state attorneys general sued Amazon in September. They alleged that the e-commerce giant engaged in “punitive and coercive tactics” to maintain various retail monopolies. The alleged monopolies include actions and policies that affect […]


Others, Tech

Retail Media is Omni-Funnel: How to Master It

November 28, 2023

Via: Retail TouchPoints

When you imagine retail media’s place in a marketing funnel, do your eyes look toward the bottom? If so, you may miss out on the full-funnel benefits of retail media networks (RMNs). As marketers, we’re already sold on the performance […]


News & Trends

Record Cyber Monday Sales Carry Glad Tidings for the Season

November 28, 2023

Via: Retail TouchPoints

Consumer spending on Cyber Monday surpassed initial projections to reach $12.4 billion — both a 9.6% year-over-year increase and the biggest online shopping day of all time, according to Adobe Analytics. Monday’s sales capped off a banner Cyber Week, which […]


Customer Engagement, Customer Experience

When Customers Aren’t Holiday Shopping, They’ll be Streaming

November 21, 2023

Via: Retail TouchPoints

The winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF, and this share can be even higher for some department stores and specialty retailers. Emarketer […]


E-commerce, Retail Types

Consumers Just Keep Spending Online: Here’s How to Keep it Going this Holiday Season and into 2024

November 13, 2023

Via: Retail TouchPoints

August’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% after economists polled by Reuters had predicted just 0.2% growth. However, the overall data masks some key data points that may be of concern to […]


FMCG products, Retail Types

Will $100 Be the Sweet Spot for Free Amazon Fresh Deliveries?

October 12, 2023

Via: RetailWire

In February, Amazon hiked the minimum purchase Amazon Prime members have to make for free grocery deliveries from $35 to $150. Last week, the threshold was lowered to $100. Amazon said in a press release, “We’re always looking for ways […]


News & Trends

Is Amazon just another retailer? The Federal Trade Commission doesn’t think so.

October 3, 2023

Via: Retail Dive

About 20 years ago, Jeff Bezos told CNET Magazine that the then-eight-year-old company wanted to become “something completely new” in retail. “There is no physical analog for what Amazon.com is becoming,” he said. “And our vision hasn’t changed at all […]