Tag: Amazon

Customer Engagement, Customer Experience

Amazon Prime members more likely to sign up for subscriptions

February 22, 2019

Via: Retail Dive

Subscriptions and memberships provide price and convenience for shoppers, and retailers benefit because those customers are likely to turn to those businesses when they need or want to buy something. The poster child for this phenomenon — shepherding customers into […]

Retail Types, Stores

Amazon Exclusive brands now outnumber its private labels

February 19, 2019

Via: Retail Dive

Amazon has been developing private label offerings across a variety of product categories for a while now, but more recently has appeared to ramp up its efforts to recruit Amazon Exclusives partners. Gartner suggested that this is a trend worth […]

Customer Experience, Loyalty Programs

Amazon seeks a better way to do loyalty rewards with new Moments program

February 15, 2019

Via: Retail Dive

Amazon on Thursday announced a new self-service loyalty offering called Amazon Moments, which doles out both physical and digital rewards for marketers that are fulfilled, shipped and delivered by the online retailing giant. The cross-platform feature, rolling out to more […]

Others, Tech

Amazon to acquire Wi-Fi router company eero

February 13, 2019

Via: Retail Dive

Amazon’s various endeavors in the smart home market are becoming almost too numerous to track. It has its Echo family of devices and Alexa virtual assistant leading the way, but it also has other services, such as Key by Amazon, […]


What Amazon’s last-mile delivery ambitions mean for carriers

January 30, 2019

Via: Retail Dive

Last-mile delivery has created a slew of issues that couriers and logistics companies have been working at for a long time. Recently, retailers have taken the issue into their own hands in attempts to ease that headache themselves. Target acquired […]


5 Retail Tech Trends to Compete Against Amazon in 2019

January 25, 2019

Via: Natalie Dunn

The impact of digital technology is still changing consumer expectations and with a disruptive, retailers are required to come up with a new strategy this year. According to Forbes’ Senior Contributor Andria Cheng, “you can expect to see more […]


Amazon to cut fees to compete with UPS, FedEx

January 24, 2019

Via: Retail Dive

Amazon Shipping is not the first player to enter the my-fees-are-lower-than-yours fight. Last year, FedEx decided not to charge any residential surcharge for the holiday season, while UPS charged a $0.28 peak fee — a one-cent increase over 2017’s holiday […]

Customer Engagement, Customer Experience

Almost half of Amazon advertisers spend more than $40k per month, study finds

January 23, 2019

Via: Retail Dive

The Feedvisor report underscores how marketers are embracing and finding value in Amazon’s advertising offerings, as the site provides the opportunity to reach a vast audience of shoppers at different points during their shopping sessions. The finding that almost half […]

Customer Engagement, Customer Experience, Suppliers

Amazon adds keyless garage entry for parcel deliveries

January 8, 2019

Via: Retail Dive

Ensuring safe delivery and preventing theft are important steps in increasing orders per customer for Amazon. In a 2017 survey, 31% of respondents reported having a package stolen in their lifetime, according to the Shorr Package Theft Report. 53% reported […]

Retail Types, Self-Checkout, Stores, Tech

Amazon Go could generate $4.5B with plan for 3K stores

January 7, 2019

Via: Retail Dive

The possibility of $4.5 billion in revenue is based on the potential for Amazon to open as many as 3,000 of these stores in the next few years. That number comes from a Bloomberg report from last September, which stated […]