Customer Engagement, Customer Experience
July 18, 2024
Via: Retail TouchPointsIn an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. Today’s retail workers almost need to have superpowers — moving as fast as The Flash would be helpful […]
July 9, 2024
Via: Retail TouchPointsLike many industries, retail is currently experiencing a talent shortage. How severe is that shortage? While vacancies for the U.S. job market overall are down 5.6% in the last 12 months, retail vacancies are up 11.6% through April 2024. And, […]
July 1, 2024
Via: Retail TouchPointsBoth DTC brands and traditional retailers have seen better days. Unsurprisingly, major retailers always have struggled to keep up with how, where and when Gen Z and young millennials buy things. But more recently, DTC brands are facing a similar […]
Customer Engagement, Customer Experience
June 20, 2024
Via: Retail DiveCookie deprecation is still a work in progress, but Amazon is pushing ahead with its advances in creating an ad-targeting solution that does not rely on the types of third-party identifiers that have served as a bedrock for much of […]
June 10, 2024
Via: Retail DiveFunction of Beauty, founded in 2015 by Hien Nguyen Kaplan, Joshua Maciejewski and Zahir Dossa, has been expanding from its DTC website to other retail outlets the past couple of years. It launched hair styling products exclusively at Target in […]
May 20, 2024
Via: Retail DiveThe role of the call center agent is changing as customer habits evolve and technology advances. Rising interest in digital self-service prompted L.L. Bean to cut its call center hours starting in July, though a large majority of its 500 […]
April 16, 2024
Via: Retail TouchPointsAmazon is expanding the reach of its Amazon Live shopping content with the debut of a new interactive shoppable channel on the Prime Video and Freevee streaming TV services. The HSN-style, free ad-supported TV (FAST) channel will give consumers expanded […]
March 29, 2024
Via: Retail DiveClinique has over the years leaned into experiential retail with the opening of pop-ups and shop-in-shops within department stores. The move to Amazon is the brand’s latest iteration of expanding its base while staying on target with its strategy to […]
March 15, 2024
Via: Retail DiveAmazon on Thursday announced its first Big Spring Sale. The six-day promotion will run from Wednesday through March 25. Unlike past big promotional events, sales will be available for all customers. However, Prime members can access exclusive deals during the […]
February 21, 2024
Via: Retail TouchPointsIn a sign of its enormous role in both the U.S. and world economies, Amazon will join the exclusive “club” of 30 companies that make up the Dow Jones Industrial Average (DJIA), replacing Walgreens Boots Alliance. Additionally, Uber has been […]
Customer Experience, Loyalty Programs
February 8, 2024
Via: Retail TouchPointsTarget could soon be following in the footsteps of competitors Amazon, Walmart and Kroger by introducing a paid membership program, according to reporting by Bloomberg and other media outlets quoting people familiar with the matter. Titled “Project Trident” internally, the […]
February 5, 2024
Via: RetailWireAmazon is launching its first AI-powered shopping assistant to empower mobile shoppers to search by query with answers delivered in a conversational context. Called “Rufus” after the dog of two early employees, the chatbot is based on a large language […]
December 19, 2023
Via: Retail DiveThe Federal Trade Commission’s antitrust lawsuit against Amazon isn’t likely to start until some time in 2026, if not later, according to a joint statement by the parties filed this week. In estimating when it would be ready for trial, […]
December 12, 2023
Via: Retail DiveThe FTC and a coalition of 17 state attorneys general sued Amazon in September. They alleged that the e-commerce giant engaged in “punitive and coercive tactics” to maintain various retail monopolies. The alleged monopolies include actions and policies that affect […]
November 28, 2023
Via: Retail TouchPointsWhen you imagine retail media’s place in a marketing funnel, do your eyes look toward the bottom? If so, you may miss out on the full-funnel benefits of retail media networks (RMNs). As marketers, we’re already sold on the performance […]
November 28, 2023
Via: Retail TouchPointsConsumer spending on Cyber Monday surpassed initial projections to reach $12.4 billion — both a 9.6% year-over-year increase and the biggest online shopping day of all time, according to Adobe Analytics. Monday’s sales capped off a banner Cyber Week, which […]
Customer Engagement, Customer Experience
November 21, 2023
Via: Retail TouchPointsThe winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF, and this share can be even higher for some department stores and specialty retailers. Emarketer […]
November 13, 2023
Via: Retail TouchPointsAugust’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% after economists polled by Reuters had predicted just 0.2% growth. However, the overall data masks some key data points that may be of concern to […]
October 12, 2023
Via: RetailWireIn February, Amazon hiked the minimum purchase Amazon Prime members have to make for free grocery deliveries from $35 to $150. Last week, the threshold was lowered to $100. Amazon said in a press release, “We’re always looking for ways […]
October 3, 2023
Via: Retail DiveAbout 20 years ago, Jeff Bezos told CNET Magazine that the then-eight-year-old company wanted to become “something completely new” in retail. “There is no physical analog for what Amazon.com is becoming,” he said. “And our vision hasn’t changed at all […]