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Tag: customer experience


News & Trends, Retail Types

New Research: Retailers Plan to ‘Invest Their Way’ Through Impending Recession

February 6, 2023

Via: Retail TouchPoints

So far, 2023’s business outlook has been marked by uncertainty: Will a recession hit, and if so, how severe will it be? What will the Fed’s next move be? How will consumers and markets respond? While a cloudy future often […]


FMCG products, Retail Types

Is technology the answer to better customer experiences in grocery stores?

February 1, 2023

Via: RetailWire

My grandfather, a supermarket operator in New Jersey, knew the best customers in each of his stores. He would routinely engage them in the aisles, chatting about their lives, their families and their needs. If one liked to make her […]


Customer Engagement, Customer Experience

Where to Next for the Experience Economy?

January 31, 2023

Via: Retail TouchPoints

Almost a quarter of a century ago, a groundbreaking article in Harvard Business Review heralded the dawn of the “fourth stage economy” — one in which the spotlight would be shone directly on consumers’ expectations of immersive brand experiences. This […]


Retail Types, Stores

Is it time for retailers to radically rethink their business models?

January 27, 2023

Via: RetailWire

The business models of many retail businesses have been unsustainable for years and all it took was the pandemic to make that undeniably clear. Pandemic and post-pandemic complications have caused many businesses to experience “inefficiencies, stress and fatigue,” making it […]


Stores

To Experience the Future of Retail, You’ll Want to Go to the Store

January 25, 2023

Via: Retail TouchPoints

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In Q3 2022, ecommerce accounted for less […]


Customer Engagement, Customer Experience

Amazon tops ranking for customer experience

January 17, 2023

Via: Charged

US ecommerce giant Amazon has topped a survey which asked shoppers about their spending habits from Retail Week. Both UK grocers Tesco and Asda both followed with Aldi bringing up 4th place. The discount grocer overtook Morrisons to enter the […]


Customer Experience, Loyalty Programs

What to Do Before Your Best Customer Ghosts You

January 17, 2023

Via: Retail TouchPoints

Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and […]


Retail Types, Stores

A ‘Brighter’ Approach to Improving Sustainability in Retail Stores

January 11, 2023

Via: Retail TouchPoints

Sustainable retail is on the rise as calls for eco-friendly strategies become louder from consumers, shareholders and employees. Yet according to BCG, only a few large retail operations are significantly reducing their climate impact or embedding sustainable behavior throughout their […]


Customer Engagement, Customer Experience

3 Ways Retailers Can Use Decision Intelligence to Enhance Customer Experience and Boost Sales

December 29, 2022

Via: RIS News

Within the last 10 years, the retail industry has experienced an unprecedented digital transformation, further supercharged by the pandemic. In fact, since the pandemic began in 2020, e-commerce has grown two to five times faster than years previous, and in […]


Customer Engagement, Customer Experience

Role of Knowledge Management in the Retail Customer Experience Scenario

December 29, 2022

Via: Retail TouchPoints

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and better. The question that […]


Customer Engagement, Customer Experience

The Customer is Always Right: Why Programmable Voice is a Key Component of Digital Retail

December 27, 2022

Via: Retail TouchPoints

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Vonage’s latest […]


Editorial

US Consumers Are Looking Forward to Holiday Shopping Despite Inflationary Pressures

December 22, 2022

Via: Natalie Dunn

Inflation remains one of the most important issues facing the US economy at the moment. According to Statista, US prices rose 8.2 percent in September, compared to the corresponding month in 2021. The monthly inflation rate for American goods and […]


Customer Engagement, Customer Experience

How Lids Translated its Online Limited-Edition Drop Model into Physical Retail

December 14, 2022

Via: Retail TouchPoints

Lids has adapted its LidsHatDrop.com online concept of selling limited-edition goods into a brick-and-mortar store, returning to the 29-year-old company’s roots in brick-and-mortar retail. The retailer’s new store in the Queens, N.Y. neighborhood of Jamaica, an area known for its […]


Customer Experience, Point of Purchase

TalkShopLive to Translate Window Shopping into Streetside Purchasing in NYC

November 23, 2022

Via: Retail TouchPoints

Window shopping is a time-honored New York tradition, especially around the holidays when retailers pull out all the stops. And while window shoppers typically have to enter the store to make actual purchases, this year livestreaming network TalkShopLive is making […]


Customer Engagement, Customer Experience

Customer experience and the cost of living: how ecommerce brands can do more with less

November 22, 2022

Via: Charged

Ecommerce retailers are working in an increasingly challenging environment. Alongside rising inflation and soaring costs, online competition is now fiercer than ever – and consumers are already cutting back as their disposable income continues to shrink. Retail businesses lose £billions […]


News & Trends

Retailers have scaled way back on seasonal help for Christmas

November 15, 2022

Via: RetailWire

Amid a continued tight labor market, holiday help appears to be less in demand this year due to the souring economy. Retailers added 162,000 workers in October, down 28 percent from October 2021, according to an analysis of Bureau of […]


Stores

Is Trader Joe’s success formula becoming obsolete?

November 11, 2022

Via: RetailWire

Through a special arrangement, presented here for discussion is an excerpt of a current article from Frozen & Refrigerated Buyer magazine. With its high-quality products, value proposition and knowledgeable and friendly staff, Trader Joe’s often finds itself at or near […]


Retail Types, Stores

Have grocery self-checkouts been designed to disappoint?

November 3, 2022

Via: RetailWire

In recent months we have read Wegmans announce that it is pulling its self-checkout technology because of concerns over theft; Tesco is facing customer displeasure with its self-checkouts; Albertsons is redeploying self-checkout after an eight-year hiatus; Kroger added Everseen’s Visual […]


Others, Tech

What would adding smell to virtual reality tech mean to retail?

October 20, 2022

Via: RetailWire

Demonstrating the potential of adding smell to virtual reality (VR), researchers led by Stockholm University recently created a “wine tasting game” in which the user smells wine in a virtual wine cellar and gets points if their guess on aromas […]


Customer Engagement, Customer Experience

Are donation requests at the checkout worth the shopper anxiety they cause?

October 17, 2022

Via: RetailWire

A new university study finds being asked to donate at cash registers heightens anxiety for shoppers, despite good intentions. Interviews with 60 shoppers conducted by researchers led by Ohio University probing how they felt about being asked checkout solicitations found: […]