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Tag: customer experience


Customer Engagement, Customer Experience

How Retailers Can Use AI to Improve Customer Experience and Build Trust

February 16, 2024

Via: Retail TouchPoints

In the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated […]


Suppliers

Composing the Ideal Supply Chain Symphony

February 15, 2024

Via: SCMR Editorial

A well-run supply chain organization has more in common with music than many may think. A supply chain is made up of many parts—there are physical assets like trucks on the roads and robots in the warehouse. There are the […]


Suppliers

How Smart Supply Chain Management Boosts Brand Identity

February 13, 2024

Via: SCMR Editorial

The history of customer service dates to nearly the beginning of time, back to when merchants of the ancient civilizations in Rome and Greece worked to satisfy their customers. It has evolved since then, but until the COVID-19 pandemic disrupted […]


News & Trends

Will AI Stores Without Employees Ever Become Mainstream?

February 8, 2024

Via: RetailWire

Retail is evolving. With technology and changing customer behaviors guiding the way, more businesses are shifting toward automated systems and AI stores. In fact, according to Retail Innovation Hub’s 2022 research, there was an 11% increase in brands using self-checkout […]


News & Trends

How the Store of the Future will Track Shopper Behavior Ecommerce-Style

February 7, 2024

Via: Retail TouchPoints

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. As a result, as the science […]


Retail Types, Stores

Why Store-Within-a-Store Concepts are Essential for Brands

February 5, 2024

Via: RIS News

The physical shopping experience will always have a place in retail, but many retailers aren’t taking full advantage of their retail space. Store-within-a-store concepts offer an option that can help please customers and enhance the in-person shopping experience. The store-within-a-store […]


E-commerce, Retail Types

Amazon Looks To Elevate Discovery With AI-Driven Chatbot

February 5, 2024

Via: RetailWire

Amazon is launching its first AI-powered shopping assistant to empower mobile shoppers to search by query with answers delivered in a conversational context. Called “Rufus” after the dog of two early employees, the chatbot is based on a large language […]


News & Trends

How retail is shaping up in 2024

February 1, 2024

Via: Retail Dive

While some pandemic problems in retail have waned, with inventories leveling off and consumers returning to buying both in-stores and online, 2024 is not without its challenges. Consumers are feeling the impact of inflation, while retail C-suites continue to see […]


Retail Types, Stores

How Will 150 New Walmart Stores Affect the US Economy?

February 1, 2024

Via: RetailWire

In a bid to expand its already significant presence, Walmart is planning a significant escalation in its reach across the U.S. The retail company’s plans include the construction or conversion of over 150 large-scale stores within the next half-decade. The […]


Retail Types

Walmart is Sharing More and More of its Data with its Suppliers. Here’s Why.

January 25, 2024

Via: Retail TouchPoints

If data is the new oil, then Walmart is sitting on a gusher. Three years ago, the company launched a concerted effort to refine and distribute that rich resource, not just for itself but also for its suppliers. The result […]


Customer Engagement, Customer Experience

2024 Predictions and Trends in B2B Ecommerce: Navigating the Digital Evolution

January 24, 2024

Via: Retail TouchPoints

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies […]


Customer Engagement, Customer Experience

Dynamic Creative Optimization Decoded: A Masterclass for Retail Success

January 22, 2024

Via: Retail TouchPoints

In the dynamic world of retail, businesses face the ongoing challenges of rising advertising costs alongside a swiftly changing media landscape. In the face of this, the practice of Dynamic Creative Optimization (DCO) can offer a transformative way to navigate […]


Others, Tech

The Reality of AI in Retail: Executives Break Down Opportunities, Challenges at NRF

January 19, 2024

Via: Retail TouchPoints

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every […]


Customer Engagement, Customer Experience

Does Personalization Always Improve CX? It Depends on Your Customers

January 16, 2024

Via: Retail TouchPoints

Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is that true across the board? Not necessarily. In some cases, personalization that’s too precise can underwhelm customers at best, and drive them […]


Others, Tech

AI Steps into the Retail Arena

January 11, 2024

Via: Retail TouchPoints

Generative AI has put the retail industry at yet another inflection point. 2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. As the use cases for this technology […]


Customer Engagement, Customer Experience

For a seamless retail customer experience during peak season, start with employees

January 8, 2024

Via: Retail Dive

The quest to deliver a seamless and satisfying customer experience is central to retail companies’ strategies, and those efforts are even more important as the industry’s “peak season” is in full swing. Overall retail spend this holiday season is expected […]


News & Trends

Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024

January 3, 2024

Via: Retail TouchPoints

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of […]


E-commerce, Retail Types

Sneaker and Sportswear Ecommerce: the ‘Non-Luxury’ Luxury Apparel Leader 

December 29, 2023

Via: Retail TouchPoints

The humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic, continuing to favor […]


Customer Engagement, Customer Experience

4 Ways QR Codes are Transforming the Retail Shopping Experience

December 22, 2023

Via: Retail TouchPoints

The next era for retail is already underway, and it all starts with the simple but powerful scan of a code. Nearly 50 years ago, UPC barcodes changed the game for retailers everywhere, and now we’re on the cusp of […]


News & Trends

Why Retailers’ Obsession with Conversion is Keeping Them from…Converting

December 21, 2023

Via: Retail TouchPoints

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. After all, “conversion rate optimization” is one of the […]