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Tag: retail


Customer Engagement, Customer Experience

How much say should retailers have over an associate’s appearance?

January 30, 2023

Via: RetailWire

Sheetz is reviewing its “smile policy” that forbids associates from having “missing, broken, or badly discolored teeth (unrelated to a disability)” following an exposé by Business Insider. Sheetz’s spokesperson Nick Ruffner told the Philadelphia Inquirer, “Throughout our history to date […]


Stores

5 POS software integrations helping independent retailers compete

January 30, 2023

Via: Retail Dive

The modern retail point-of-sale (POS) has come a long way from the cash register of decades past. “Old school” retail shop owners have come around to the benefits of a modern POS system with a product catalog, barcode capabilities and […]


News & Trends

Has luxury retailing become more recession-resistant?

January 27, 2023

Via: RetailWire

A new study from Bain & Co. concludes that, while luxury spending‘s growth is expected to slow in 2023 following two gangbuster recovery years, the sector has become “more resilient to recession.” Among the reasons, the share of top customers […]


Retail Types, Stores

Is it time for retailers to radically rethink their business models?

January 27, 2023

Via: RetailWire

The business models of many retail businesses have been unsustainable for years and all it took was the pandemic to make that undeniably clear. Pandemic and post-pandemic complications have caused many businesses to experience “inefficiencies, stress and fatigue,” making it […]


Suppliers

Smartphone shipments plunge to worst low since 2013

January 26, 2023

Via: Charged

Global shipments of smartphones tumbled in Q4 to the lowest level since 2013. Normally the festive period provides a boost for smartphone manufacturers, however thanks to macroeconomic weakness and waning consumer demand, research from IDC claimed. Electronic retailers shipped 300.3 […]


E-commerce, Retail Types

Free returns could be on the way out as consumers prepared to pay

January 26, 2023

Via: Charged

One in four consumers are willing to pay return fees, according to Sendcloud. Major retailers like H&M and Zara have started charging customers for returns, and as a result one in four consumers revealed that they are willing to pay […]


News & Trends

The Future of Retail is Smaller, Crowdsourced and Robot-Powered

January 26, 2023

Via: Retail TouchPoints

Predicting where the next phase of consumer buying behavior is headed has proven notoriously tricky. Ecommerce had been growing at a consistent rate, but its year-over-year growth shot up two to five times faster during the pandemic. And just when […]


Stores

To Experience the Future of Retail, You’ll Want to Go to the Store

January 25, 2023

Via: Retail TouchPoints

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In Q3 2022, ecommerce accounted for less […]


Customer Engagement, Customer Experience

Walmart using a well-proven formula to attract B2B customers

January 25, 2023

Via: RetailWire

Walmart last week unveiled a new program, Walmart Business, to serve the needs of small and medium-size businesses (SMBs) and nonprofit organizations. The retailing giant has launched a new website featuring the products that its business customers need at the […]


E-payment & Data Security, Tech

Amazon expands Stripe partnership to enhance online payments

January 24, 2023

Via: Charged

Amazon is expanding its partnership with Stripe, deepening the two companies’ long-standing relationship. Under the new agreement, Stripe will become a strategic payments partner for Amazon in the US, Europe, and Canada, processing a significant portion of Amazon’s total payments […]


News & Trends

How to Overcome the Labor Shortage in Retail

January 24, 2023

Via: Lightspeed

If you’re in retail, then you’ve likely come across chatter around the Great Resignation. But what exactly is causing it? And what can retailers do to retain workers? Well, it’s important to think of The Great Resignation, not so much […]


Customer Engagement, Customer Experience

Embracing the Metaverse: A Bold Way to Improve Customer Retail Experiences

January 23, 2023

Via: Retail TouchPoints

There’s been quite a bit of hype about the metaverse — it’s the next big thing, it will transform how companies engage with customers and it will alter the way we do business. The metaverse simply integrates the physical and […]


News & Trends

5 ways Target is pushing customer-driven innovations in omnichannel, grocery

January 23, 2023

Via: Retail Dive

Target wants the retail industry to know it’s brought its “Targét” touch to grocery and omnichannel. Ease, joy and affordability are the pillars of the retailer’s framework for differentiating itself to customers, Chief Growth Officer Christina Hennington and Chief Food […]


Customer Engagement, Customer Experience

8 DTC retail trends to watch in 2023

January 23, 2023

Via: Retail Dive

2022 was a wild year for retail, with the impact of pressures like inflation largely halting the growth some direct-to-consumer and digitally native brands saw throughout the COVID-19 pandemic. 2023 is starting off to be an equally intense year for […]


Editorial

5 Issues Directly Impacting Retail Today

January 23, 2023

Via: Natalie Dunn

The retail industry has faced numerous challenges over the past two years. As the pandemic swept across the world, retailers had to adapt to a new way of shopping and new consumer behaviors. While the healthcare crisis began to ease […]


News & Trends

Top 10 Closeout & Liquidation Suppliers

January 20, 2023

Via: Independent Retailer

Sourcing closeout and liquidation wholesale suppliers is a great way for retailers to purchase merchandise on a budget. Many of these companies get their products from retailers that are going out of business, from unwanted customer returns, or shelf pulls […]


News & Trends

Global online fashion sales soared by 12% in December

January 19, 2023

Via: Charged

​​Global online fashion sales recorded double-digit growth in December 2022, despite economic headwinds and rising prices, according to True Fit. The platform, which decodes fit and size for leading apparel and footwear retailers, said order volumes for online fashion rose […]


Others, Tech

Currys trials in-store robots to help customers navigate product ranges

January 19, 2023

Via: Charged

Electricals retailer Currys is trialling in-store robots to help customers navigate its product ranges more easily. In partnership with Leeds based technology company UXG, the trial will see four Currys stores, including one of its flagships in Birmingham, introduce ‘KettyBot’. […]


News & Trends

How to Create a Google Business Profile

January 18, 2023

Via: Independent Retailer

Looking for new ways to get your brand noticed? Creating a Google Business Profile can really help. This free tool allows you to take charge of the way your business appears on Google Search and Maps. With a business profile, […]


News & Trends

Mitigate Worker Shortages by Streamlining Recruitment and Hiring Processes

January 18, 2023

Via: Retail TouchPoints

Eric Holwell: Retailers have faced more competition for talent with the rise of “work-from-home” jobs in the past two to three years. In many cases, these jobs pay more in addition to being a safer workspace where employees are less […]