Tag: customer

June 1, 2023

Walmart’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into […]

June 1, 2023

The rise of remote working presents opportunities for local retail but may require adjustments to new shopping behaviors. For c-stores, for instance, fewer workers heading back and forth from work is negatively impacting both the breakfast daypart (6 a.m. to […]

May 31, 2023

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. The key is to remember that […]

May 31, 2023

A slew of retail store expansion plans have been announced this spring, as well as some new concepts from retailers. One highlight from the roundup below: Lowe’s is broadening its footprint with a new one-stop shop concept in up to […]

May 31, 2023

Expectations are never-ending in the retail industry. They’re also ever-changing — even more so in light of recent events. People have different mindsets when entering a brick-and-mortar store. Some people are certainly cautious about in-person interactions, so they’re often in […]

May 30, 2023

The three months ending April 29, were “clearly a disappointing quarter,” Thorn said. A contributing factor to the down quarter, according to Thorn, was the abrupt closure of United Furniture Industries in November. That company was Big Lots’ largest vendor. […]

May 30, 2023

The back-to-school (BTS) season, which had traditionally been confined to August and early September, has been expanding as its boundaries have blurred. In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their […]

May 26, 2023

In ecommerce, where items can’t be physically examined, product visualization plays a key role. Visual demonstration of a product is a powerful way to convey crucial information to online shoppers and influence their choices. Visual content is particularly important for […]

May 25, 2023

Target on Wednesday said it is pulling some items designed for Pride Month, following incidents in stores that put store workers at risk. The mass merchant said that for more than a decade it has offered an assortment of products […]

May 24, 2023

Tapestry (parent company to such brands as Kate Spade and Coach) is bolstering its marketing efforts by leveraging generative AI tech to automate online personalization, and Marks & Spencer is following close behind. Tapestry is implementing technology that automatically generates […]

May 24, 2023

COVID, Brexit, and more recently the war in Ukraine, along with a cost-of-living crisis have caused 80% of shoppers to change their purchasing behavior. Unsurprisingly, this has dramatically changed the shopper marketing landscape, and as a result, retail brands are […]

May 24, 2023

E-commerce is dealing with a bad hangover. We just left a two-year period where practically every category of retail saw unprecedented growth and the bar was raised for everyday e-commerce experiences. Now, merchants across industries are struggling to adjust to […]

May 24, 2023

If the last few years have taught retailers anything, it’s how to remain resilient in a disruptive economic environment. The path forward will not be simple, but our goal at Google is to help retailers and brands navigate uncertainty. As […]

May 22, 2023

Digital Brands Group — which also owns DSTLD, Stateside, Harper & Jones and Bailey 44 — is looking toward physical retail expansion and affiliate sales to fuel its growth this year. “We believe both channels will increase our e-commerce and […]

May 22, 2023

Inventory shrink driven by organized retail crime is expected to reduce Target’s profitability by an additional $500 million this year, the retailer’s CEO Brian Cornell said last week. “The problem affects all of us, limiting product availability, creating a less […]

May 19, 2023

I love to travel. Most people do. There is nothing like that feeling of stepping out into a country you’ve never visited, the assault on your senses from all the new sights and sounds, and the subtle ways that every […]

May 19, 2023

The National Retail Federation (NRF) estimated that consumers would spend $274.02 per person on 2023 Mother’s Day and 75 percent would give flowers as a gift. Predicting and delivering these perishable items is a massive challenge, one that Bouqs (pronounced […]

May 18, 2023

While retail sales may currently be bouncing back at a rate faster than predicted — increasing by 1.2% between January and February of 2023 — they are still some way behind the comparative period of 2021. To continue on a […]

May 18, 2023

A university study led by Rensselaer Polytechnic Institute finds rationing generally doesn’t work and emergency authority figures – not retailers – stand the best chance at reducing “panic buying” during disaster-related situations. Managing supply was deemed nearly an impossible task […]

May 17, 2023

Concerns over an impending recession have forced retailers, brands, and consumers to brace themselves for budget cuts. Whether it’s consumers taking a closer look at their purchases, brands scrutinizing their ad spend, or retailers looking to maximize their profitability, everyone […]