Tag: customer

February 29, 2024

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory […]

February 22, 2024

President and CEO Ted Decker described 2023 as a year of moderation following three years of exceptional growth. The home improvement retailer started last year “with more inventory than we would’ve preferred,” Decker said, according to a Seeking Alpha call […]

February 15, 2024

A well-run supply chain organization has more in common with music than many may think. A supply chain is made up of many parts—there are physical assets like trucks on the roads and robots in the warehouse. There are the […]

February 13, 2024

The history of customer service dates to nearly the beginning of time, back to when merchants of the ancient civilizations in Rome and Greece worked to satisfy their customers. It has evolved since then, but until the COVID-19 pandemic disrupted […]

February 7, 2024

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. As a result, as the science […]

February 5, 2024

The physical shopping experience will always have a place in retail, but many retailers aren’t taking full advantage of their retail space. Store-within-a-store concepts offer an option that can help please customers and enhance the in-person shopping experience. The store-within-a-store […]

February 5, 2024

Amazon is launching its first AI-powered shopping assistant to empower mobile shoppers to search by query with answers delivered in a conversational context. Called “Rufus” after the dog of two early employees, the chatbot is based on a large language […]

January 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings. Gen AI, with its vast […]

January 30, 2024

TikTok is testing a new feature that could make all video posts on the social media platform shoppable. The feature, which was first reported by Bloomberg and confirmed by a TikTok spokesperson, uses technology that automatically identifies objects in video […]

January 30, 2024

Customer satisfaction in retail is making a comeback. To uncover which companies have the highest customer satisfaction, the American Customer Satisfaction Index (ACSI) interviewed 40,264 customers (chosen at random and contacted via email from January 2023 to December 2023). The […]

January 29, 2024

USA Today conducted a keyword analysis (from November 20 – 28, 2023) of more than three million Glassdoor reviews of 500 large employers in 25 industries to see where pay came up the most frequently, along with the commentaries on […]

January 29, 2024

Grocery supermarkets and farmers markets have had a unique relationship, and while most consumers regularly shop at a grocery retailer, there are many benefits to shopping at local farmers markets. As reported by The Progressive Grocer, “Grocery stores remain the […]

January 26, 2024

Unsurprisingly, shoplifting plummeted amid the lockdowns and social distancing protocols of the height of the pandemic. As customers have returned to stores, however, so have thieves. In 2019, the annual number of reported shoplifting incidents was 237.8 per 100,000 residents, […]

January 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. But although brands have invested heavily in functions like product discovery, merchandising and […]

January 26, 2024

As Michelle Gass readies to formally take the reins on Jan. 29, Levi Strauss & Co. has announced a “multi-year global productivity initiative,” dubbed Project FUEL, that is designed to accelerate the company’s long-term profitable growth. The first phase of […]

January 25, 2024

Whether you are utilizing one warehouse or 10 warehouses, there are optimal locations for where inventory should be stored. Chicago Consulting has released its 10 Best Warehouse Networks for 2024 to help businesses make better informed decisions. While its research […]

January 25, 2024

If data is the new oil, then Walmart is sitting on a gusher. Three years ago, the company launched a concerted effort to refine and distribute that rich resource, not just for itself but also for its suppliers. The result […]

January 24, 2024

Every retail business has inventory, but some stores are more complicated than others. And it can take a lot of trial and error before mastering inventory management systems. Consider the bike shop: in the sales department alone, there are all […]

January 24, 2024

The FMI Midwinter Executive Conference keynote session “Putting Generative AI to Work for Food Retail” brought industry leaders together to discuss the transformative impact of artificial intelligence (AI) in the grocery retail industry. Sponsored by Invafresh, Doug Baker, vice president, […]

January 23, 2024

Retailers are turning to generative AI to power search engines and chatbots in a push to make digital experience more helpful and convenient. As generative AI lays the foundations for the next generation of web experiences, retailers are developing use […]