Category: Customer Engagement

October 22, 2020

As the coronavirus pandemic and holiday season collide, Target said Thursday is is rolling out new measures over the next few weeks to put shoppers at ease. It will double the number of parking spots dedicated to curbside pickup. Customers […]

October 14, 2020

Have you ever seen a customer walk away from your store or website after a bad experience? Besides offering great products, stellar customer service might be the difference between repeat, loyal customers and people walking out the door or leaving […]

October 13, 2020

Walmart is taking part in a pilot program to test the viability of offering consumer electronics and technology services to its customers at a fraction of what similar services such as Best Buy’s Geek Squad cost. The retailer is setting […]

October 1, 2020

Walmart has introduced a new store design to help millions of customers who shop at its supercenters every year reap the full advantages of the “omni-shopping experience.” In a blog post, Janey Whiteside, the retailer’s chief customer officer, says the […]

September 28, 2020

Sephora is partnering with Instacart to support online delivery of beauty products in “as fast as an hour” from local retail stores across the country. Customers will be able to have Sephora’s selection of makeup, skincare, haircare, fragrances and beauty […]

September 14, 2020

Lululemon plans to use a mix of pop-ups, queuing technology and online assistance to manage Christmas holiday crowds. The yoga-themed retailer’s reopened stores are performing at 75 percent of last year’s volume due to capacity restrictions, with lines forming outside […]

September 9, 2020

Home Depot on Wednesday previewed its 2020 holiday shopping season — adapted to pandemic times, when crowds are taboo but customers still want deals. Among the changes, the home improvement retailer said in a post on its website that Black […]

September 8, 2020

Walmart this year introduced an online focus group of kids to rate toys, rolled out an interactive tool that lets kids and parents try out toys virtually and came up with a “hottest toys” list influenced by pandemic-related behavior shifts. […]

August 31, 2020

Digital coupons in the U.S. surpassed redemptions of paper coupons for the first time during the second quarter, according to Inmar Intelligence. The milestone was highlighted in an article in a Wall Street Journal article that detailed digital marketing shifts […]

August 12, 2020

Apparel retailer Ralph Lauren took the top spot in Retail Systems Research’s (RSR) fourth annual e-commerce report. The “2020 Retailer Website Performance Evaluation – The Digital Experience: Retailers Who Neglect It Face Serious Consequences” report evaluates 80 major retail websites […]