Customer Engagement, Customer Experience
May 31, 2023
Via: Retail TouchPointsAs a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with multiple exits. The key is to remember that […]
Customer Engagement, Customer Experience
May 26, 2023
Via: Retail TouchPointsIn ecommerce, where items can’t be physically examined, product visualization plays a key role. Visual demonstration of a product is a powerful way to convey crucial information to online shoppers and influence their choices. Visual content is particularly important for […]
Customer Engagement, Customer Experience
May 24, 2023
Via: Retail TouchPointsCOVID, Brexit, and more recently the war in Ukraine, along with a cost-of-living crisis have caused 80% of shoppers to change their purchasing behavior. Unsurprisingly, this has dramatically changed the shopper marketing landscape, and as a result, retail brands are […]
Customer Engagement, Customer Experience
May 19, 2023
Via: Retail TouchPointsI love to travel. Most people do. There is nothing like that feeling of stepping out into a country you’ve never visited, the assault on your senses from all the new sights and sounds, and the subtle ways that every […]
Customer Engagement, Customer Experience
May 18, 2023
Via: Retail TouchPointsWhile retail sales may currently be bouncing back at a rate faster than predicted — increasing by 1.2% between January and February of 2023 — they are still some way behind the comparative period of 2021. To continue on a […]
Customer Engagement, Customer Experience
May 17, 2023
Via: RIS NewsConcerns over an impending recession have forced retailers, brands, and consumers to brace themselves for budget cuts. Whether it’s consumers taking a closer look at their purchases, brands scrutinizing their ad spend, or retailers looking to maximize their profitability, everyone […]
Customer Engagement, Customer Experience
May 10, 2023
Via: RetailWireCustomers may not be comfortable with payment solutions automatically prompting them to leave a default tip of 20 percent, 30 percent or more when they pay at restaurants and bars after interacting with a server. Now as payment solutions with […]
Customer Engagement, Customer Experience
May 10, 2023
Via: Retail TouchPointsShoppers are cutting back in the aggregate as they brace themselves for economic headwinds, so the conventional wisdom is that unnecessary “splurge” purchases are on hold. But Deloitte’s For Consumers, Splurges Aren’t Just Lipstick report found that 77% of global […]
Customer Engagement, Customer Experience
May 8, 2023
Via: Retail TouchPointsAfter a slower-than-expected 2022 holiday season, many retailers have tightened their budgets in 2023. While optimizing budgets in times of financial uncertainty makes sense, such times also provide smart marketers with easier opportunities to improve market position. According to research […]
Customer Engagement, Customer Experience
May 3, 2023
Via: Retail TouchPointsThe retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Sustainability has come to the fore as consumers become more conscious of how their purchases are […]
Customer Engagement, Customer Experience
April 28, 2023
Via: RetailWireBankrupt Bed Bath & Beyond is no longer accepting its own coupons, but Big Lots and The Container Store are. Axios reports that the two retail chains want to attract Bed Bath & Beyond’s customers with temporary deals to get […]
Customer Engagement, Customer Experience
April 27, 2023
Via: Retail TouchPointsCustomer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. For example, most consumers today are concerned about carbon […]
Customer Engagement, Customer Experience
April 21, 2023
Via: LightspeedUnless you’ve been doing business under a rock lately, then you know that Mother’s Day is only a few weeks away. And while it isn’t as huge as the Christmas holidays or the back-to-school season, Mother’s Day is still considered […]
Customer Engagement, Customer Experience
April 17, 2023
Via: RetailWireWhen retail employees go “above and beyond,” which often involves deviating from organizational rules, it has been shown to enhance customer loyalty for the store. New university research shows it can also lift engagement for the infracting employee. “Customers clearly […]
Customer Engagement, Customer Experience
April 17, 2023
Via: Retail DiveAre you wondering how the economy will fare in 2023? As economic projections remain uncertain, many brands are left wondering how to react. But amidst the chaos, there’s a reason to be optimistic – the retail media landscape in Europe […]
Customer Engagement, Customer Experience
April 13, 2023
Via: Retail TouchPointsHow can your wine brand stand out among thousands of competitors? It’s about more than having the most eye-catching packaging or best shelf spot — although these are important factors. To get people to reach for your product repeatedly, learn […]
Customer Engagement, Customer Experience
April 10, 2023
Via: RetailWireForty-three percent of Americans have publicly voiced their displeasure about their most serious product and service problem, up from 35 percent in 2015, according to the 2023 National Customer Rage Survey. The survey of 1,000 U.S. adults from Customer Care […]
Customer Engagement, Customer Experience
April 7, 2023
Via: Retail DiveThe As-is program is part of Ikea’s larger effort to work on sustainability. The company, which wants to become a circular business by 2030, piloted a buy back and resell program in Philadelphia in the summer of 2021 and shortly […]
Customer Engagement, Customer Experience
April 6, 2023
Via: Retail TouchPointsThere are some products consumers will never feel entirely comfortable buying exclusively online. While online sales of cars have improved thanks to companies like Carvana and Vroom, most people still want a test drive to kick the tires, as the […]
Customer Engagement, Customer Experience
April 5, 2023
Via: Retail TouchPointsBuy Now, Pay Later (BNPL) solutions have exploded in popularity, with a staggering growth rate of 1000% since 2019. So far, this payment method has made it easy for millions to purchase nice-to-have items such as the latest iPhone, trendy […]