Category: Customer Engagement

Customer Engagement, Customer Experience, Point of Purchase

Target says it will hold your spot in line as it looks to make holiday shopping safer during Covid pandemic

October 22, 2020


As the coronavirus pandemic and holiday season collide, Target said Thursday is is rolling out new measures over the next few weeks to put shoppers at ease. It will double the number of parking spots dedicated to curbside pickup. Customers […]

Customer Engagement, Customer Experience

How to Level Up Your Retail Store’s Customer Service 

October 14, 2020

Via: Lightspeed POS

Have you ever seen a customer walk away from your store or website after a bad experience? Besides offering great products, stellar customer service might be the difference between repeat, loyal customers and people walking out the door or leaving […]

Customer Engagement, Customer Experience, Retail Types, Stores

Has Walmart come up with an answer to Best Buy’s Geek Squad?

October 13, 2020

Via: RetailWire

Walmart is taking part in a pilot program to test the viability of offering consumer electronics and technology services to its customers at a fraction of what similar services such as Best Buy’s Geek Squad cost. The retailer is setting […]

Customer Engagement, Customer Experience, Retail Types, Stores

Walmart reimagines its supercenters

October 1, 2020

Via: RetailWire

Walmart has introduced a new store design to help millions of customers who shop at its supercenters every year reap the full advantages of the “omni-shopping experience.” In a blog post, Janey Whiteside, the retailer’s chief customer officer, says the […]

Customer Engagement, Customer Experience, E-commerce, Retail Types

Do consumers need beauty products delivered within an hour?

September 28, 2020

Via: RetailWire

Sephora is partnering with Instacart to support online delivery of beauty products in “as fast as an hour” from local retail stores across the country. Customers will be able to have Sephora’s selection of makeup, skincare, haircare, fragrances and beauty […]

Customer Engagement, Customer Experience, Retail Types, Stores

Lululemon is ready to tackle holiday crowd control

September 14, 2020

Via: RetailWire

Lululemon plans to use a mix of pop-ups, queuing technology and online assistance to manage Christmas holiday crowds. The yoga-themed retailer’s reopened stores are performing at 75 percent of last year’s volume due to capacity restrictions, with lines forming outside […]

Customer Engagement, Customer Experience, Retail Types, Stores

Home Depot adapts 2020 holiday shopping season to pandemic era with 2 months of Black Friday deals

September 9, 2020


Home Depot on Wednesday previewed its 2020 holiday shopping season — adapted to pandemic times, when crowds are taboo but customers still want deals. Among the changes, the home improvement retailer said in a post on its website that Black […]

Customer Engagement, Customer Experience

Will Santa be bringing as many toys this holiday?

September 8, 2020

Via: RetailWire

Walmart this year introduced an online focus group of kids to rate toys, rolled out an interactive tool that lets kids and parents try out toys virtually and came up with a “hottest toys” list influenced by pandemic-related behavior shifts. […]

Customer Engagement, Customer Experience

Digital coupons find redemption in the stay-at-home economy

August 31, 2020

Via: RetailWire

Digital coupons in the U.S. surpassed redemptions of paper coupons for the first time during the second quarter, according to Inmar Intelligence. The milestone was highlighted in an article in a Wall Street Journal article that detailed digital marketing shifts […]

Customer Engagement, Customer Experience, Others, Tech

Top 10 Retailers for the Digital Experience

August 12, 2020

Via: Retail Info Systems News

Apparel retailer Ralph Lauren took the top spot in Retail Systems Research’s (RSR) fourth annual e-commerce report. The “2020 Retailer Website Performance Evaluation – The Digital Experience: Retailers Who Neglect It Face Serious Consequences” report evaluates 80 major retail websites […]