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Category: Customer Engagement


Customer Engagement, Customer Experience

3 In-Store Merchandising Tactics to Maximize Shelf Appeal

December 13, 2018

Via: Independent Retailer

It might not seem so obvious to the customer, but there is a delicate, tactical science to arranging products in a retail space in order to boost the visual appeal of your products and, ultimately, boost your profits. We’ve narrowed […]


Customer Engagement, Customer Experience

Michael Kors Undergoes Next-Gen Customer Engagement Pilot

December 5, 2018

Via: Retail Info Systems News

Apparel and accessories retailer Michael Kors has selected to pilot Aptos ONE, cloud-native, Aptos, Inc.’s microservices-based retail platform. With Aptos ONE, Michael Kors will benefit from technology that allows customer transactions to be processed anywhere on locally resilient mobile devices […]


Customer Engagement, Customer Experience

Macy’s, Lowe’s, Kohl’s shake up holiday shopping with Pinterest’s Gift Globe

November 16, 2018

Via: Retail Dive

The Gift Globe and Gift Finder features are helping Macy’s, Lowe’s, Kohl’s and Etsy reach consumers with interactive and personalized holiday shopping experiences and reach Pinterest’s more than 250 million users with gift suggestions that can be purchased easily while […]


Customer Engagement, Customer Experience, Suppliers

Amazon expands free holiday shipping to non-Prime members

November 5, 2018

Via: Retail Dive

Thanks to its perk-heavy Prime membership, Amazon has long enjoyed an edge over legacy retailers because those customers get free two-day shipping. But rivals, which already have something of an advantage during the season because they have so many stores, […]


Customer Engagement, Customer Experience

Why catalogs still have a hold on holiday marketing

November 2, 2018

Via: Retail Dive

A fire’s blazing in the background, but it doesn’t look quite as magical as the one in the catalog, which also features a few festive blankets, some cozy sweaters and two people looking like they’ve never been happier than with […]


Customer Engagement, Customer Experience

4 things customers hate about service – and how you can be better

October 15, 2018

Via: Customer Experience News & Trends

You work hard to deliver great customer experiences. Yet, most customers say service is getting worse. Here’s what they hate most – and how you can do better. A full 55% of customers in an Empathica Inc. study said they […]


Customer Engagement, Customer Experience

Increasing Brand Visibility for Ecommerce Retailers

October 11, 2018

Via: Independent Retailer

For independent online sellers, getting brand exposure is a real challenge. In fact, when we interview retailers, getting customers to find their online store is usually one of their biggest challenges. With retail behemoths like Amazon and Walmart dominating online […]


Customer Engagement, Customer Experience, Retail Types, Stores

BJ’s expands toy selection for the holidays

September 19, 2018

Via: Retail Dive

Toys R Us faced heavy competition from mass merchants and Amazon for years leading up to its disastrous 2017 holiday season and subsequent liquidation. Its failure opened a $1.3 billion hole in the domestic toy market, into which retailers of […]


Customer Engagement, Customer Experience

E-commerce shoppers expect free shipping, branded giveaways

September 14, 2018

Via: Retail Dive

The power of free giveaways is especially strong among younger demographics, as 75% of Gen Z survey respondents and 60% of millennial respondents said free giveaways were likely to turn them into repeat customers. Yet, consumers don’t want to trade […]


Customer Engagement, Customer Experience, Retail Types, Stores

Urban Outfitters cuts lead times by a month

August 30, 2018

Via: Retail Dive

“We believe there is a shift in fashion that is creating demand for newness and variety,” said Hillary Super, president of apparel and accessories at Anthropologie Group on the company’s May first quarter earnings call. The fashion group’s primary customers, […]