Category: Customer Engagement

Customer Engagement, Customer Experience, Suppliers

Amazon expands free holiday shipping to non-Prime members

November 5, 2018

Via: Retail Dive

Thanks to its perk-heavy Prime membership, Amazon has long enjoyed an edge over legacy retailers because those customers get free two-day shipping. But rivals, which already have something of an advantage during the season because they have so many stores, […]

Customer Engagement, Customer Experience

Why catalogs still have a hold on holiday marketing

November 2, 2018

Via: Retail Dive

A fire’s blazing in the background, but it doesn’t look quite as magical as the one in the catalog, which also features a few festive blankets, some cozy sweaters and two people looking like they’ve never been happier than with […]

Customer Engagement, Customer Experience

4 things customers hate about service – and how you can be better

October 15, 2018

Via: Customer Experience News & Trends

You work hard to deliver great customer experiences. Yet, most customers say service is getting worse. Here’s what they hate most – and how you can do better. A full 55% of customers in an Empathica Inc. study said they […]

Customer Engagement, Customer Experience

Increasing Brand Visibility for Ecommerce Retailers

October 11, 2018

Via: Independent Retailer

For independent online sellers, getting brand exposure is a real challenge. In fact, when we interview retailers, getting customers to find their online store is usually one of their biggest challenges. With retail behemoths like Amazon and Walmart dominating online […]

Customer Engagement, Customer Experience, Retail Types, Stores

BJ’s expands toy selection for the holidays

September 19, 2018

Via: Retail Dive

Toys R Us faced heavy competition from mass merchants and Amazon for years leading up to its disastrous 2017 holiday season and subsequent liquidation. Its failure opened a $1.3 billion hole in the domestic toy market, into which retailers of […]

Customer Engagement, Customer Experience

E-commerce shoppers expect free shipping, branded giveaways

September 14, 2018

Via: Retail Dive

The power of free giveaways is especially strong among younger demographics, as 75% of Gen Z survey respondents and 60% of millennial respondents said free giveaways were likely to turn them into repeat customers. Yet, consumers don’t want to trade […]

Customer Engagement, Customer Experience, Retail Types, Stores

Urban Outfitters cuts lead times by a month

August 30, 2018

Via: Retail Dive

“We believe there is a shift in fashion that is creating demand for newness and variety,” said Hillary Super, president of apparel and accessories at Anthropologie Group on the company’s May first quarter earnings call. The fashion group’s primary customers, […]

Customer Engagement, Customer Experience, Retail Types, Stores

Target’s Innovative Approach to Fulfillment Helps It Break Traffic and Sales Records

August 29, 2018

Via: Retail Info Systems News

Target has been investing in its retail technology since last year and it seems those changes are starting to resonate with shoppers. The big box retailer broke both traffic and comparable sales records in its latest quarter. “At the beginning […]

Customer Engagement, Customer Experience, Others, Tech

L’Oréal brings AR makeup sampling to Facebook

August 10, 2018

Via: Retail Dive

Major beauty brands have added AR to their marketing mix to engage consumers through mobile tech, promote new products and drive online sales of products that typically require physical try-ons and sampling. By partnering with Facebook, L’Oréal could see an […]

Customer Engagement, Customer Experience

A grizzly result after Build-A-Bear promo gets shut down

July 13, 2018

Via: The Retail Blogger

What started out as an unmissable bargain for parents with small children across the UK, US and Canada, quickly escalated into turmoil when Build-A-Bear’s latest product promotion received an unprecedented response. US company Build-A-Bear Workshop has made headlines over the […]