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Category: Customer Engagement


Customer Engagement, Customer Experience

Amazon Prime members more likely to sign up for subscriptions

February 22, 2019

Via: Retail Dive

Subscriptions and memberships provide price and convenience for shoppers, and retailers benefit because those customers are likely to turn to those businesses when they need or want to buy something. The poster child for this phenomenon — shepherding customers into […]


Customer Engagement, Customer Experience

Back to Basics: Freshen Up Your Store with Merchandising 101

February 14, 2019

Via: Independent Retailer

Spring has sprung. Well… almost. There’s no better time than the present to freshen up your store for yourself, and for your customers. Having a great retail display can make all the difference. The way you display products and organize […]


Customer Engagement, Customer Experience

Visual search seen as more trustworthy than other online content, study finds

February 5, 2019

Via: Retail Dive

Visuals are increasingly important for engaging consumers, especially as people are spending more time on their smartphones. As the Intent Lab research shows, visual search is closely linked to search engines and social media platforms where consumers are relying more […]


Customer Engagement, Customer Experience

Almost half of Amazon advertisers spend more than $40k per month, study finds

January 23, 2019

Via: Retail Dive

The Feedvisor report underscores how marketers are embracing and finding value in Amazon’s advertising offerings, as the site provides the opportunity to reach a vast audience of shoppers at different points during their shopping sessions. The finding that almost half […]


Customer Engagement, Customer Experience, Suppliers

Amazon adds keyless garage entry for parcel deliveries

January 8, 2019

Via: Retail Dive

Ensuring safe delivery and preventing theft are important steps in increasing orders per customer for Amazon. In a 2017 survey, 31% of respondents reported having a package stolen in their lifetime, according to the Shorr Package Theft Report. 53% reported […]


Customer Engagement, Customer Experience

How to BLAST Away Customer Complaints

December 26, 2018

Via: Independent Retailer

The holiday season is a stressful time for everyone, including shoppers and employees. It’s inevitable that every retailer will have an upset customer at some point during the holiday season. No matter what the cause of the complaint, it’s essential […]


Customer Engagement, Customer Experience

3 ways to help customers help each other

December 24, 2018

Via: Customer Experience News & Trends

Customers want the most convenient ways to get answers and solutions. Working with fellow customers inside a brand or customer community can be the most convenient way. In fact, brand communities can give customers a more practical and fun way […]


Customer Engagement, Customer Experience

3 In-Store Merchandising Tactics to Maximize Shelf Appeal

December 13, 2018

Via: Independent Retailer

It might not seem so obvious to the customer, but there is a delicate, tactical science to arranging products in a retail space in order to boost the visual appeal of your products and, ultimately, boost your profits. We’ve narrowed […]


Customer Engagement, Customer Experience

Michael Kors Undergoes Next-Gen Customer Engagement Pilot

December 5, 2018

Via: Retail Info Systems News

Apparel and accessories retailer Michael Kors has selected to pilot Aptos ONE, cloud-native, Aptos, Inc.’s microservices-based retail platform. With Aptos ONE, Michael Kors will benefit from technology that allows customer transactions to be processed anywhere on locally resilient mobile devices […]


Customer Engagement, Customer Experience

Macy’s, Lowe’s, Kohl’s shake up holiday shopping with Pinterest’s Gift Globe

November 16, 2018

Via: Retail Dive

The Gift Globe and Gift Finder features are helping Macy’s, Lowe’s, Kohl’s and Etsy reach consumers with interactive and personalized holiday shopping experiences and reach Pinterest’s more than 250 million users with gift suggestions that can be purchased easily while […]