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Category: Customer Engagement


Customer Engagement, Customer Experience

4 ways to build rapport with new customers

December 6, 2019

Via: Customer Experience News & Trends

Anyone who touches the customer experience can drive loyalty with one powerful skill: rapport-building. When you can build and maintain rapport with customers, you ensure they’ll come back, buy more and possibly send other customers to you because of basic […]


Customer Engagement, Customer Experience

Retail Sales Tips: Selling More During Peak Hours

December 3, 2019

Via: Lightspeed POS

Most retailers share the goal of driving more in-store foot traffic, but what good are more customers if you aren’t selling more during peak hours? Whether it’s through cross-selling and upselling, promotions or just flat-out amazing customer service—selling more during […]


Customer Engagement, Customer Experience

What do consumers want for the holidays? A better environment

December 3, 2019

Via: Retail Dive

What items make an environmentally sustainable gift? According to Lazy Turtle, a Naples, Florida, clothing and accessories retailer that donates a portion of the proceeds to marine life charities, holiday gifts don’t have to include toys. For the upcoming holiday […]


Customer Engagement, Customer Experience

How mobile ads are powering a social commerce surge this holiday season

November 25, 2019

Via: Retail Dive

Shopping on social media is set to surge this holiday season as consumers are given additional ways to buy things on their smartphones, experts say. Meanwhile, newer technologies that integrate phones with TV shopping will be less prevalent, but still […]


Customer Engagement, Customer Experience, E-payment & Data Security, Tech

What Customers Want From the Checkout Process

November 19, 2019

Via: Independent Retailer

Online shopping may be growing in popularity among today’s time-strapped shoppers, but the lure of the brick-and-mortar store still brings out customers’ longing for a good, old-fashioned brick-and-mortar shopping experience. Since many small business owners are hyper-focused on bringing foot […]


Customer Engagement, Customer Experience, Retail Trends

A roundup of retail holiday deals

November 18, 2019

Via: Retail Dive

Fourth quarter of 2019 is a make it or break it time for many retailers. This has been a record year for store closures. Credit Suisse recently said 7,600 stores have shut their doors — the highest in the index’s […]


Customer Engagement, Customer Experience

Three Tips to Give Your Customers The Best This Holiday Season

November 12, 2019

Via: Independent Retailer

With the holidays right around the corner, you’re probably busy preparing seasonal promotions and stocking up on your most popular items. 2018 holiday sales grew by 2.8% over the previous year, and the National Retail Federation forecasts an even larger […]


Customer Engagement, Customer Experience, E-commerce, Retail Types

Etsy’s holiday hotline pushes personalization, free shipping

October 29, 2019

Via: Retail Dive

Etsy offers curated selections by category, occasion, or stylistic theme, but those efforts combined with its search feature may not be enough to entice consumers — or sellers, for that matter. The marketplace has faced criticism that it’s packed with […]


Customer Engagement, Customer Experience

How to Increase Retail Sales – 10 Tips

October 22, 2019

Via: Lightspeed POS

Raise your hand if you’d like to improve your retail store’s sales. Whether you’re looking to build on the positive momentum or trying to fix a dip in sales, you’re in the right place. We reached out to retail experts […]


Customer Engagement, Customer Experience, Others, Tech

Michael Kors doubles active users with Facebook Messenger tie-in

October 11, 2019

Via: Retail Dive

Michael Kors boosted engagement with its Messenger campaign that offered the opportunity to meet the designer and Gigi Hadid, although the sweepstakes was most accessible to people in the New York metropolitan area. Facebook said a winner flew herself from […]