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Retail Types, Stores

As US consumers slow down, Walmart is muscling out its competition

September 27, 2023

Via: Retail Dive

The U.S. consumer may be slowing down, but Walmart is not. The retail giant is notching market share gains by leveraging its massive legacy brick-and-mortar footprint as well as embracing new revenue streams, according to recent research from analysts at […]


News & Trends

Costco pushes forward with app upgrades

September 27, 2023

Via: Retail Dive

Costco isn’t known for being a digital innovator in retail. But it’s nevertheless on a mission to upgrade its website and mobile app for its members, many of whom shop online and want to use their phones inside stores. The […]


News & Trends

Top 5 Department Stores 2023

September 27, 2023

Via: RIS News

For the sixth consecutive year, RIS has collaborated with wRatings to rank the industry’s top performing retailers. We’ve highlighted the top 100 companies that are continuing to prosper despite the ongoing volatility, analyzing their percentage of market share and how […]


Suppliers

Rent the Runway secures new UPS deal to reduce transportation costs

September 26, 2023

Via: Retail Dive

The parcel market is tilting in shippers’ favor amid soft delivery demand, giving them an opening to secure new carrier contracts at better rates. As UPS looks to attract more volume after weathering losses during union negotiations, Rent the Runway […]


News & Trends

Are US Retail Workers Calling It Quits?

September 26, 2023

Via: RetailWire

According to a recent Bloomberg report, retail employees in the U.S. are “fed up and quitting at record rates.” A McKinsey study from 2022 found that the quit rate for retail and hospitality workers is over 70% higher than the […]


News & Trends

Is Pickleball a Game Changer for American Retailers?

September 25, 2023

Via: RetailWire

There’s no preserved food here; instead, pickleball is a paddle sport played on a small court that combines aspects of tennis, Ping-Pong, and badminton. Invented by three dads in 1965 on Bainbridge Island near Seattle, Washington, the first pickleball court […]


FMCG products, Retail Types

Should Chicago Be Getting Into the Grocery Business?

September 22, 2023

Via: RetailWire

In Chicago, Mayor Brandon Johnson is conducting a feasibility study to determine whether the city could open a municipally owned grocery store in an underserved neighborhood on the South or West side. At least six grocery stores, including four Walmart […]


News & Trends

To Tackle Workforce Issues, Retail Leaders Need to Display Their Vulnerability

September 22, 2023

Via: Retail TouchPoints

“Vulnerability is not winning or losing; it’s having the courage to show up and be seen when we have no control over the outcome. Vulnerability is not weakness; it’s our greatest measure of courage.” This is a quote from author […]


E-commerce, Retail Types

Amazon to hire 250,000 people for the holidays

September 20, 2023

Via: Retail Dive

The retail industry typically hires hundreds of thousands of people to support holiday operations. But it appears that some companies have pulled back on seasonal hiring so far this year, with plans at their lowest since 2008, CNN reported. But […]


Customer Experience, Point of Purchase

In Luxury Retail, Design Trends Point to Experience

September 20, 2023

Via: Retail TouchPoints

What’s the most important aspect of luxury retail design today? If you said “mastering techniques to improve in-person experiential settings,” you’d be exactly right. You might also raise the need for better and more innovative formats that improve customer service […]


News & Trends

Mastercard Forecasts ‘Solid’ Holiday as Consumers ‘Recoup Their Power’

September 19, 2023

Via: Retail TouchPoints

This holiday season, U.S. retail sales from Nov. 1 to Dec. 24 (excluding automotive) are forecast to increase 3.7% from last year, according to Mastercard SpendingPulse, the marketing intelligence firm of Mastercard, which measures in-store and online retail sales across […]


Suppliers

Who Last Touches a Customer’s Goods?

September 18, 2023

Via: SCMR Editorial

It was a little over 20 years ago at a dinner meeting of supply chain professionals and related service industries that the speaker asked the audience a question which has resonated with me ever since. During his presentation, the speaker […]


Customer Experience, Point of Purchase

Albertsons Rolls Out 30-Minute Grocery Pickup and Delivery Service

September 18, 2023

Via: RIS News

The grocery retailer has extended its ‘Flash’ service for rapid pick-up and delivery orders across multiple banner stores. Albertsons Companies has introduced its Flash grocery service to over 2,000 store locations, offering customers the ability to receive their DriveUp & […]


News & Trends

August retail sales see small gains, reports Commerce and NRF

September 14, 2023

Via: SCMR Editorial

Modest retail sales gains remained in effect in August, according to data respectively issued today by the U.S. Department of Commerce’s Census Bureau and the National Retail Federation (NRF). Commerce reported that total August retail sales, at $697.6 billion, were […]


Customer Engagement, Customer Experience

As Advertisers Shift Budgets into Retail Media, IAB Releases Measurement Standards

September 13, 2023

Via: Retail TouchPoints

The Interactive Advertising Bureau (IAB) has released a preliminary framework to standardize retail media measurement. The framework was developed in collaboration with the Media Rating Council (MRC) as well as 55 companies with a stake in the performance of retail […]


E-commerce, Retail Types

Will Walmart Marketplace Become the Retail Giant’s Focus for E-Commerce Expansion?

September 8, 2023

Via: RetailWire

Walmart added fuel to the expansion of its digital marketplace with an in-person event for third-party sellers. The Walmart Marketplace summit, which started on August 30, invited merchants of all sizes to participate to help Walmart further develop its digital […]


E-commerce, Retail Types

Elevating the Last Mile: Transformative Trends and Customer-Centric Evolution in E-commerce

September 7, 2023

Via: SCMR Editorial

The proliferation of e-commerce and the imperative for an omnichannel fulfillment experience has culminated in the advancement of an additional facet within the realm of transportation – namely, the final or last mile. Historically, the transportation framework consisted of a […]


FMCG products, Retail Types

Instacart Enhances Grocery Solutions with New AI Features, More In-Store Engagement Opportunities

September 7, 2023

Via: Retail TouchPoints

Instacart has made a number of updates to its tools for grocers, further expanding its reach beyond its own app. The updates include new features for retailers that use the Instacart Storefront solution to power their ecommerce; updated functionality for […]


News & Trends

National Retail Federation Acquires Reverse Logistics Association

September 7, 2023

Via: SCMR Editorial

The National Retail Federation has acquired the Reverse Logistics Association, the association announced today. NRF made the announcement during RLA’s Leadership Summit, taking place in Atlanta this week. “NRF has a long history of convening supply chain professionals to collaborate […]


Customer Engagement, Customer Experience

The Power of Post-Purchase in Building Customer Loyalty

September 5, 2023

Via: RetailWire

Post-purchase experience. An often forgotten part of the shopping journey and ripe for building loyalty and customer lifetime value. Why do retailers frequently leave this critical phase out? It’s easy to skip over. The customer has already paid for their […]