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Category: Loyalty Programs


Customer Experience, Loyalty Programs

How to drive new customer loyalty

April 12, 2021

Via: Retail Dive

College transfer enrollment still laggiAs we have adapted over the last year, we have seen resiliency and transformation in our personal and professional lives. We have reimagined new ways of approaching our daily lives – including new ways of working, […]


Customer Experience, Loyalty Programs

Phasing in Live Engagement Helps Retailers Build Loyalty with Online Consumers

March 19, 2021

Via: Retail TouchPoints

The retail world is experiencing a significant change in how consumers are interacting with their brands. In 2020, the growth in online sales has accelerated to reach levels not expected until 2022 due to the pandemic. In the U.S. alone, […]


Customer Experience, Loyalty Programs

Bloomingdale’s Revamps Loyallist Program With New Perks For Top Customers

March 1, 2021

Via: Forbes

Besides onboarding a raft of new brands, including many luxury labels, Bloomingdale’s has been investing in its Loyallist program and overhauling perks, with new rewards effective today. Consumers who spend more than $15,000 per year will receive elevated benefits in […]


Customer Engagement, Customer Experience, Loyalty Programs

The Retail Industry Is Ready For A Revolution In Couponing

February 19, 2021

Via: Forbes

Since the dawn of the internet, every corner of commerce has been in a constant state of reinvention as new technologies are leveraged to optimize the buying and selling experience. We’ve seen targeting and customer communications efforts streamlined and revolutionized, […]


Customer Experience, Loyalty Programs

Burger King tests loyalty program as part of digital push

February 9, 2021

Via: CNBC

Burger King is testing a loyalty program in five U.S. markets as part of a broader push into expanding the digital experience for customers. The Restaurant Brands International chain is the latest restaurant chain to look to rewards programs as […]


Customer Experience, Loyalty Programs

3 ways to build customer trust in the new year

December 24, 2020

Via: Customer Experience News & Trends

One more casualty of 2020: Customer trust. Customers don’t trust companies the way they used to. Here’s why it’s important to win back their trust – plus how to do it. The “trust” factor dropped 10 points in the Forrester […]


Customer Experience, Loyalty Programs

How is Nike excelling at driving loyalty with digital?

December 21, 2020

Via: RetailWire

Nike on Friday reported its third straight quarter of online growth of approximately 80 percent. But the bigger long-term benefit is expected to come from enhanced digital engagement that has added more than 70 million new members globally since the […]


Customer Engagement, Customer Experience, Loyalty Programs

How to Boost Retail Brand Loyalty With a Mobile App

December 4, 2020

Via: Retail TouchPoints

82% of companies agree that retaining a customer is cheaper than acquiring a new one. In fact, the acquisition is 5 times more expensive than retention. Having these two numbers in mind (and knowing that 80% of your actual profits […]


Customer Experience, E-commerce, Loyalty Programs, Retail Types

Will ending minimum purchases turn Walmart+ into a serious Amazon Prime rival?

December 2, 2020

Via: RetailWire

Walmart announced that members of its Walmart+ subscription plan will no longer be required to make a $35 minimum purchase to qualify for free next-day and two-day shipping on online orders. “Customers have been clear — they want this benefit,” […]


Customer Experience, Loyalty Programs

Walgreens reinvents its loyalty program, launches 30-minute pickup service

November 20, 2020

Via: RetailWire

Walgreens announced a complete reinvention of its customer loyalty program yesterday. What that means for its business remains to be seen, but it’s clear that the drugstore giant doesn’t plan to just sit by as Amazon.com and others vie for […]