Customer Experience, Loyalty Programs
January 17, 2023
Via: Retail TouchPointsRelationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and […]
Customer Experience, Loyalty Programs
January 12, 2023
Via: RetailWireThe good news if you are a My Best Buy rewards program member is that you will no longer be required to make a minimum purchase to receive free standard shipping on online orders. The bad news is that you […]
Customer Experience, Loyalty Programs
December 8, 2022
Via: Retail TouchPointsDavid’s Bridal has introduced its Diamond Prom loyalty program to further broaden its appeal to younger formalwear shoppers. The retailer also plans to open prom pop-up shops in Q1 2023, just ahead of prom season. Members of the new loyalty […]
Customer Experience, Loyalty Programs
November 29, 2022
Via: Independent RetailerDiscounting in ecommerce has become popular because it is easy to offer and implement. Keeping customers after they make holiday purchases is on the mind of all brands and retailers, but it is becoming clearer that one-off orders focused on […]
Customer Experience, Loyalty Programs
September 22, 2022
Via: Retail TouchPointsInflation and the threat of recession are defining aspects of the 2022 holiday season, but the potential bad news will do little to dampen a potentially successful — if not extraordinary — season. However, even with many of the last […]
Customer Experience, Loyalty Programs
September 15, 2022
Via: ChargedIkea has increased the number of perks for members of its loyalty program, including a 5% saving on eligible in-store purchases and offering “special” pricing on select delivery options online, it said in a release. The discount applies to the […]
Customer Experience, Loyalty Programs
September 2, 2022
Via: Retail TouchPointsRetailers looking to attract and retain price-conscious shoppers during the current bout of inflation may want to consider stocking more small- and medium-sized brands. Competing on price presents several challenges to margins, but offering smaller and newer products can help […]
Customer Experience, Loyalty Programs
August 26, 2022
Via: RetailWireAnother day, another retail loyalty program launch. Bath & Body Works earlier this week debuted its “new” rewards program, which was soft-launched in July after it began testing in March. Bath & Body Works joins a slew of retailers and […]
Customer Experience, Loyalty Programs
August 3, 2022
Via: Retail TouchPointsInflation reached 9.1% in June 2022, according to the U.S. Bureau of Labor Statistics Consumer Price Index (CPI), which is the highest rate in nearly 41 years. High inflation is weighing on shoppers’ budgets, with 62% expecting their living costs […]
Customer Experience, Loyalty Programs
July 25, 2022
Via: RIS NewsIn launching its first consumer loyalty program, General Mills will not only build up its first-party data library, but the company also sees a path for it to mutually benefit its storied Box Tops for Education program. General Mills is […]
Customer Engagement, Customer Experience, Loyalty Programs
July 22, 2022
Via: Independent RetailerAn increasing number of brands are seeing the advantages of influencer marketing. Customers want to purchase products that are used by people they trust, and that includes the influencers they follow on social media. Influencer marketing is not just a […]
Customer Experience, Loyalty Programs
June 30, 2022
Via: RIS NewsBuilding meaningful, long-term relationships with shoppers is more vital than ever in today’s ultra-competitive, need-it-now environment. To establish significant customer loyalty and ensure shoppers have no reason to try the competition smart retailers are implementing strategies, tactics, and technologies designed […]
Customer Experience, Loyalty Programs
June 29, 2022
Via: Retail TouchPointsAmerican consumers are right to feel like they can’t catch a break right now. Just as people were eagerly starting to put a trying pandemic behind them, another formidable beast entered the room: inflation. U.S. inflation shot up to a […]
Customer Experience, Loyalty Programs
June 27, 2022
Via: RetailWireMall operator Simon Property Group is testing a search tool that lets shoppers see what’s in stock in stores inside the mall. The platform, called Simon Search, is being tested at 29 Simon-owned retail centers across the U.S. with a […]
Customer Experience, Loyalty Programs
May 27, 2022
Via: Retail DiveWith Off 5th Rewards, the off-price retailer aims to incentivize customers to earn rewards easily and achieve higher statuses within a program, the company said. “Off 5th Rewards was created to provide additional value to our loyal customers in a […]
Customer Experience, Loyalty Programs
April 28, 2022
Via: Independent RetailerInflationary concerns are growing across the globe. The cost of just about every product and service is at their highest level since 1981, and the ripple effect on businesses is that sales are slowing as consumers look for ways to […]
Customer Experience, Loyalty Programs
April 7, 2022
Via: Retail TouchPointsMany factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. […]
Customer Experience, Loyalty Programs
April 4, 2022
Via: Retail DiveWith the launch of the tier-based loyalty program and mobile app, The Container Store has made good on promises it made earlier this year. “We have reimagined our loyalty program to provide our customers even more benefits than before while […]
Customer Experience, Loyalty Programs
December 30, 2021
Via: Independent RetailerRetailers have been using loyalty programs to turn new customers into returning shoppers for years. In 2016, the consumer loyalty management market was valued at almost $2 billion. By 2023, that figure is expected to reach nearly $7 billion — […]
Customer Experience, Loyalty Programs
December 29, 2021
Via: RetailWireThrough a special arrangement, presented here for discussion is a summary of a current article from the bi-monthly e-zine, CPGmatters. New research by Inmar Intelligence finds that 54 percent of all shoppers recently purchased a new brand because it was […]