Category: Loyalty Programs

October 24, 2018

Amazon and American Express are sprawling global enterprises, but both are working hard to appeal to small businesses. The e-commerce giant last month launched Amazon Storefronts, which employs videos and “stories” to help customers shop from nearly 20,000 small and […]

October 16, 2018

Several retailers are bolstering their loyalty programs, with most making it easier to earn rewards without membership fees or even the need for a store credit card. Macy’s, DSW, Gap Inc., Kohl’s and Target have all tweaked their programs in […]

September 6, 2018

Today’s retailers are facing an uphill battle. Consumer shopping behavior is continuously changing, and among larger retailers like mass merchants, wholesalers or grocery chains, there is fierce competition for shopper loyalty. Most leading retailers carry the same products from the […]

August 31, 2018

PetSmart has positioned itself well in a growing but highly competitive retail space, thanks to its acquisition last year of popular online pet supplies site Chewy.com, but there’s no room to relax. The retailer has been growing since it was […]

August 13, 2018

Do you go far enough to make the customer experience remarkable? These companies do. They might have gone an extra mile to wow customers, but they didn’t have to go a thousand miles to do it. Even better: Neither do […]

July 13, 2018

When Costco moved its longstanding store-branded credit business to Citigroup, it banked on better customer perks to ease the transition. It was a bumpy road, however, as cards were sent out late and customers had trouble activating them. Two years […]

May 22, 2018

Target’s next-day delivery service, Target Restock, is now available nationwide. The program, which restocks household goods, is free for all Target REDcard purchases and for all other consumers the cost is $2.99, opening up faster delivery service to a much […]

May 17, 2018

Ikea’s new card arrives at a time when private-label store credit cards are rapidly evolving. More retailers who hadn’t offered their own cards, such as Lucky Brand, are getting into the game, while retailers with established credit cards, such as […]

May 3, 2018

The spring season is a peak gift-giving season with Mother’s Day in May, Father’s Day in June, and high school and college graduations scattered between the two months. Euphemia Erikson, a VP at First Data, a company that’s behind 40% […]

March 20, 2018

Purchases through Target’s Redcard rose from about 6% in 2010 to 19% in 2013, but that momentum was interrupted by the retailer’s huge 2013 data breach, according to the Star Tribune. Since then the company has experimented with non-Redcard perks, […]