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Category: Loyalty Programs


Customer Experience, Loyalty Programs

How to Get the Most Out of Loyalty Programs During an Inflation Crisis

April 28, 2022

Via: Independent Retailer

Inflationary concerns are growing across the globe. The cost of just about every product and service is at their highest level since 1981, and the ripple effect on businesses is that sales are slowing as consumers look for ways to […]


Customer Experience, Loyalty Programs

How Kroger Strengthened Customer Loyalty by Sharing its ‘Passion’ for Sustainability

April 7, 2022

Via: Retail TouchPoints

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. […]


Customer Experience, Loyalty Programs

The Container Store launches new tier-based loyalty program

April 4, 2022

Via: Retail Dive

With the launch of the tier-based loyalty program and mobile app, The Container Store has made good on promises it made earlier this year. “We have reimagined our loyalty program to provide our customers even more benefits than before while […]


Customer Experience, Loyalty Programs

Memberships are the New Loyalty Programs

December 30, 2021

Via: Independent Retailer

Retailers have been using loyalty programs to turn new customers into returning shoppers for years. In 2016, the consumer loyalty management market was valued at almost $2 billion. By 2023, that figure is expected to reach nearly $7 billion — […]


Customer Experience, Loyalty Programs

New research shows strong influence of digital coupons

December 29, 2021

Via: RetailWire

Through a special arrangement, presented here for discussion is a summary of a current article from the bi-monthly e-zine, CPGmatters. New research by Inmar Intelligence finds that 54 percent of all shoppers recently purchased a new brand because it was […]


Customer Experience, Loyalty Programs

It’s time to make your loyalty program mobile-first

December 6, 2021

Via: Retail Dive

For eCommerce brands, the holidays are all about customer acquisition. Bringing in first-time shoppers with deep discounts for Black Friday and Cyber Monday deals is the easy part. The hard part is ensuring those customers don’t stay one-time purchasers and […]


Customer Experience, Loyalty Programs

Can loyalty programs ease supply chain blues this holiday season?

November 23, 2021

Via: RetailWire

Through a special arrangement, presented here for discussion is a summary of a current article from The Wise Marketer, a website and newsletter serving the global loyalty industry. What’s the hottest gift on American wish lists this holiday? Fulfillment. And […]


Customer Experience, Loyalty Programs

How Data Can Help Build Loyalty for Your Private Label Brand

September 22, 2021

Via: Retail TouchPoints

The pandemic has introduced more than 22 million U.S. consumers to online shopping channels since March 2020, fundamentally changing the way people shop for consumer packaged goods (CPG). CPG consumers are becoming accustomed to shopping for products based on common […]


Customer Experience, Loyalty Programs

How to turn first-time holiday shoppers into repeat, account-holding customers

August 30, 2021

Via: Retail Dive

Last year’s holiday season alone brought in $188.2 billion in online sales and retailers are already gearing up for another surge of orders for the upcoming 2021 season. Although preparing for this influx of orders may be top of mind […]


Customer Experience, Loyalty Programs

The Save Mart Companies Moves to Unlock New Revenue and Increase Customer Loyalty

August 25, 2021

Via: RIS News

The Save Mart Companies is moving to unlock new revenue opportunities and increased digital experiences for its customers across all 202 stores, under the banners of Save Mart, Lucky California, and FoodMaxx. It will leverage the Swiftly platform across its […]