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Category: Point of Purchase


Customer Experience, News & Trends, Point of Purchase

Ikea launched “next gen” experiential store doing away with queues entirely

August 18, 2021

Via: Charged

Ikea has launched a new “next gen” experiential store offering smartphone scan-and-go technology, interactive design hubs and a host of events. Ikea’s new concept store has been launched in Shanghai on a trial basis, but will be rolled out to […]


Customer Experience, Point of Purchase

Shoppers now prefer digital retail experiences to physical ones according to study

June 23, 2021

Via: Charged

Over half of adults will interact with brands through digital and virtual channels as opposed to face to face after the pandemic according to research from Nuance. The study looked at 10,000 adults across the US, UK, Germany, France and […]


Customer Experience, News & Trends, Point of Purchase

Europes first cashierless autonomous store opens in latest challenge to Amazon Go

May 26, 2021

Via: Charged

Cashierless shopping start-up Sensie has opened its first store to the public in Portugal in the latest challenge to Amazon’s dominance in the space. Sensie has launched its first ‘autonomous store’ with Portuguese retailer Sonae, allowing customers to shop without […]


Customer Experience, Point of Purchase, Retail Types, Stores

Digitized In-Store Shopping Experiences are the Future of Retail Marketing

May 19, 2021

Via: Retail TouchPoints

In March 2021, U.S. retail sales surged 9.8%, thanks to a third stimulus check and the gradual relaunch of in-store shopping. As more and more people get vaccinated, they will return to brick-and-mortar stores in even greater numbers, and that […]


Customer Experience, Point of Purchase

The rise of curbside pickup: Best practices for retailers

May 13, 2021

Via: Retail Dive

On April 21st, The Wall Street Journal reported that Walmart, the largest retailer in the world by sales, had started to wind down operations of the large, automated pickup towers the company had previously installed at over 1,500 outlets across North America. […]


Customer Experience, Point of Purchase

Shop by Appointment: How Retailers Can Offer Personalized In-store Service

April 27, 2021

Via: Lightspeed POS

How can you offer customers one-on-one service? How can you convince them that coming in store is a worthwhile trip, with experiences they can’t get online? How can you safely bring customers in store and manage your associates’ workload? Simple: […]


Customer Experience, News & Trends, Point of Purchase

Nike severs ties with 7 more retailers including Urban Outfitters and Macy’s in latest DTC push

March 29, 2021

Via: Charged

Nike has announced plans to sever ties with a further seven major retailers including Urban Outfitters and Macy’s as it continues its relentless shift towards direct-to-consumer sales. The sportswear giant has announced that its goods will no longer be stocked […]


Customer Experience, Point of Purchase, Retail Types, Stores

Primark Continues U.S. Expansion with First Chicago Store

March 23, 2021

Via: Retail TouchPoints

International fashion, beauty and homeware retailer Primark has opened a new store in downtown Chicago. This location is Primark’s first in the city (and in Illinois) and brings the brand’s U.S. store count to 12. The 36,600-square-foot store offers women’s, […]


Customer Experience, News & Trends, Point of Purchase

Report: Most consumers abandon a brand after 3 bad experiences

March 4, 2021

Via: Retail Dive

In a constantly evolving retail landscape, anticipating consumer needs is the key to retention. Coveo’s survey illustrates how quickly customers abandon brands when they don’t feel taken care of. Achieving customer satisfaction won’t come easy, though. The report indicates that […]


Customer Engagement, Customer Experience, Point of Purchase

Sephora Bringing BOPIS to All Freestanding Stores

March 1, 2021

Via: RIS News

In addition to launching more than 60 freestanding locations and 200 locations inside Kohl’s stores later this year — making the beauty retailer’s largest store expansion — Sephora is also launching buy-online-pickup-in-store at all freestanding stores by April. The BOPIS […]