Category: Point of Purchase

Customer Experience, E-commerce, Point of Purchase, Retail Types

Online retail won’t go back to slower pre-pandemic growth says Mastercard CEO

January 13, 2021

Via: Charged

Online shopping is due to continue accelerating at greater speeds after the pandemic is over, according to Mastercard’s chief executive Michael Miebach. Speaking to a virtual panel at CES yesterday, Miebach said that months of lockdowns had forced customers to […]

Customer Experience, Point of Purchase, Retail Types, Stores

IKEA Open First U.S. Smaller Format Store

January 11, 2021

Via: Retail Info Systems News

IKEA Retail U.S. has opened its first store in the U.S. to boast the retailer’s new, smaller format. The new IKEA Queens, NY, store in the Rego Center shopping mall offers a full range of products across just 115,000-square-feet of […]

Customer Experience, Point of Purchase, Retail Types, Stores

What will it take to get shoppers back into stores in 2021?

December 10, 2020

Via: RetailWire

It’s no surprise that online sales have been higher than ever before during the 2020 holiday shopping season — especially on Black Friday and Cyber Monday — while in-store traffic fell by 52 percent compared to 2019. Although the demand […]

Customer Experience, Point of Purchase, Retail Trends

Was Black Friday a bust?

November 30, 2020

Via: RetailWire

Those long contending Black Friday is no longer relevant certainly have a strong argument this year. In-store traffic on Black Friday collapsed 52.1 percent year-over-year, according to Sensormatic Solutions. A steep decline was expected as a second wave of COVID […]

Customer Experience, Point of Purchase, Retail Trends

What does a good shopping experience look like for Christmas 2020?

October 27, 2020

Via: RetailWire

Consumers want to go shopping in stores. Of course, that comes with caveats, according to the results of a new survey from Oracle. The research found that only 20 percent of shoppers plan to shop exclusively in stores during the […]

Customer Experience, Point of Purchase

Where are curbside and BOPIS services falling short?

October 26, 2020

Via: RetailWire

The core fundamentals of assuring a positive curbside and in-store pickup experience are: having a designated pickup location, easy online account creation, providing contactless order pickup and having orders ready when promised, according to a study from Ipsos. The study, […]

Customer Engagement, Customer Experience, Point of Purchase

Target says it will hold your spot in line as it looks to make holiday shopping safer during Covid pandemic

October 22, 2020


As the coronavirus pandemic and holiday season collide, Target said Thursday is is rolling out new measures over the next few weeks to put shoppers at ease. It will double the number of parking spots dedicated to curbside pickup. Customers […]

Customer Experience, Point of Purchase

Half of holiday shoppers plan to use curbside or contactless pickup: survey

September 22, 2020

Via: Retail Dive

This year’s holiday season spending could be similar to last year’s, with 60% of consumers saying they will “spend about the same,” according to’s findings. That result falls in line with a recent Deloitte report estimating that retail holiday […]

Customer Experience, Point of Purchase

Which COVID-19 consumer habits will stick?

September 9, 2020

Via: RetailWire

Some consumers don’t expect many of the new habits they’ve picked up while adjusting to COVID-19 to continue after the crisis has eased, according to new data from Hub Research. For instance, while 44 percent said they are shopping more […]

Customer Experience, Point of Purchase

Has COVID-19 revealed pickup’s pain points?

September 8, 2020

Via: RetailWire

Asked about their experiences with businesses that have added curbside pickup options since COVID-19, 55 percent of consumers chose the description “fast & easy” in a survey from Medallia Zingle, 35 percent said “a little rocky” and 10 percent “poor.” […]