Category: Point of Purchase

Customer Engagement, Customer Experience, Point of Purchase

Target says it will hold your spot in line as it looks to make holiday shopping safer during Covid pandemic

October 22, 2020


As the coronavirus pandemic and holiday season collide, Target said Thursday is is rolling out new measures over the next few weeks to put shoppers at ease. It will double the number of parking spots dedicated to curbside pickup. Customers […]

Customer Experience, Point of Purchase

Half of holiday shoppers plan to use curbside or contactless pickup: survey

September 22, 2020

Via: Retail Dive

This year’s holiday season spending could be similar to last year’s, with 60% of consumers saying they will “spend about the same,” according to’s findings. That result falls in line with a recent Deloitte report estimating that retail holiday […]

Customer Experience, Point of Purchase

Which COVID-19 consumer habits will stick?

September 9, 2020

Via: RetailWire

Some consumers don’t expect many of the new habits they’ve picked up while adjusting to COVID-19 to continue after the crisis has eased, according to new data from Hub Research. For instance, while 44 percent said they are shopping more […]

Customer Experience, Point of Purchase

Has COVID-19 revealed pickup’s pain points?

September 8, 2020

Via: RetailWire

Asked about their experiences with businesses that have added curbside pickup options since COVID-19, 55 percent of consumers chose the description “fast & easy” in a survey from Medallia Zingle, 35 percent said “a little rocky” and 10 percent “poor.” […]

Customer Experience, Point of Purchase

Contactless Delivery Becomes A Necessity For BOPIS Fulfillment

July 14, 2020

Via: Retail TouchPoints

It has been said that it takes 21 days to form a habit. With most of the country having been in quarantine and ordering necessities online since mid-March (well over 21 days), e-Commerce habits forged now are likely to stick […]

Customer Engagement, Customer Experience, Point of Purchase

Holiday Shopping Meets Social Distancing: How to Prepare for Retail’s Busiest Season

July 2, 2020

Via: Independent Retailer

A recent Bloomberg article predicts that even though the U.S. economy is set to reopen soon, the peak shopping season could be filled with “lumps of coal.” This is a festive metaphor that no retailer wants to hear. However, after […]

Customer Experience, Point of Purchase

J.C. Penney expands curbside pickup to 50 more stores

March 3, 2020

Via: Retail Dive

The expansion of the Style on the Go feature comes as J.C. Penney has been working to turn itself around. The company’s Chief Customer Officer Shawn Gensch left the company last week after less than a year at the retailer. […]

Customer Experience, Point of Purchase, Retail Trends

Why Millennials Shop On Social Media But Also Like To Shop In Stores

January 21, 2020

Via: Forbes

According to a new report, the consumer millennials (18 – 34-year-old) are notably impacted by internet influencers and people they follow sites such as Instagram and Facebook. Their daily use of Facebook is 77%, compared to 68% usage by the […]

Customer Experience, Point of Purchase, Retail Trends

Nearly half of consumers would pay more for a better shopping experience

January 2, 2020

Via: Retail Dive

Respondents to the Accenture survey aren’t the only consumers who’ve expressed frustration about the shopping process. A Zebra Technologies survey found that 75% of millennials and 53% of Gen X consumers have left a store without buying an item to […]

Customer Experience, Point of Purchase, Suppliers

Why Your Store Should Offer BOPIS

December 16, 2019

Via: SCMR Editorial

Optimize customer experience and sales by offering online shoppers the option to pick up their purchases in your stores. Retailers consider the last mile of their fulfillment operation to be the most important to get right in order to keep […]