Customer Engagement, Customer Experience, Point of Purchase
February 16, 2023
Via: Retail TouchPointsThe global pandemic changed our world in so many ways — some good, some bad. Retail and hospitality industries were hit particularly hard. CoStar Group, a commercial real estate firm, estimates there were a record-breaking 12,200 brick-and-mortar store closures in […]
Customer Experience, Others, Point of Purchase, Tech
December 2, 2022
Via: ChargedAmazon is hoping to spark the interest of a wider range of industries for its cashier-less tech, Just Walk Out, a company vice president said. Just Walk Out (JWO) technology uses a combination of AI and machine learning to keep […]
Customer Experience, Point of Purchase
November 23, 2022
Via: Retail TouchPointsWindow shopping is a time-honored New York tradition, especially around the holidays when retailers pull out all the stops. And while window shoppers typically have to enter the store to make actual purchases, this year livestreaming network TalkShopLive is making […]
Customer Experience, Point of Purchase
June 8, 2022
Via: RetailWireTempe, AZ, is putting the finishing touches on a planned car-free community built to let its 1,000 inhabitants live — and shop — without owning cars. The 17-acre community, called Culdesac, will open later this year, according to ABC 15. […]
Customer Experience, Point of Purchase
April 1, 2022
Via: Charged“One of Amazon’s key motivations and ambitions is to try to gain a much better understanding of how the physical and digital worlds interact,” Retail Economics’ CEO Richard Lim told The Guardian in October last year, when the first Amazon […]
Customer Experience, Point of Purchase
March 31, 2022
Via: Independent RetailerAs consumers once again begin emerging from a pretty locked down and socially distanced winter season, they are going to be super eager to get out of the house and not only enjoy the warmer weather, but also to mingle […]
Customer Experience, Point of Purchase
March 29, 2022
Via: Independent RetailerManaging customer personalization and developing a strong connection is key for retailer growth in 2022. Wine Access, a leading direct-to-consumer online wine retailer, saw a sharp increase in demand and achieved double digit growth in 2020 when many businesses were […]
Customer Experience, Point of Purchase
December 16, 2021
Via: Independent RetailerConsumers are shopping with intention this holiday season and prioritizing small and local businesses, according to a new Mastercard survey. In response to this growing desire to support Main Street and shop with meaning, Mastercard is rewarding cardholders when shopping […]
Customer Experience, Point of Purchase
November 1, 2021
Via: Retail DiveJust when retailers thought their imperative was to combine their e-commerce and stores into one, smooth, silo-free operation, along comes Saks Fifth Avenue, attracting hundreds of millions of dollars from investors after splitting them apart. In a series of conversations, […]
Customer Experience, News & Trends, Point of Purchase
August 18, 2021
Via: ChargedIkea has launched a new “next gen” experiential store offering smartphone scan-and-go technology, interactive design hubs and a host of events. Ikea’s new concept store has been launched in Shanghai on a trial basis, but will be rolled out to […]
Customer Experience, Point of Purchase
June 23, 2021
Via: ChargedOver half of adults will interact with brands through digital and virtual channels as opposed to face to face after the pandemic according to research from Nuance. The study looked at 10,000 adults across the US, UK, Germany, France and […]
Customer Experience, News & Trends, Point of Purchase
May 26, 2021
Via: ChargedCashierless shopping start-up Sensie has opened its first store to the public in Portugal in the latest challenge to Amazon’s dominance in the space. Sensie has launched its first ‘autonomous store’ with Portuguese retailer Sonae, allowing customers to shop without […]
Customer Experience, Point of Purchase, Retail Types, Stores
May 19, 2021
Via: Retail TouchPointsIn March 2021, U.S. retail sales surged 9.8%, thanks to a third stimulus check and the gradual relaunch of in-store shopping. As more and more people get vaccinated, they will return to brick-and-mortar stores in even greater numbers, and that […]
Customer Experience, Point of Purchase
May 13, 2021
Via: Retail DiveOn April 21st, The Wall Street Journal reported that Walmart, the largest retailer in the world by sales, had started to wind down operations of the large, automated pickup towers the company had previously installed at over 1,500 outlets across North America. […]
Customer Experience, Point of Purchase
April 27, 2021
Via: Lightspeed POSHow can you offer customers one-on-one service? How can you convince them that coming in store is a worthwhile trip, with experiences they can’t get online? How can you safely bring customers in store and manage your associates’ workload? Simple: […]
Customer Experience, News & Trends, Point of Purchase
March 29, 2021
Via: ChargedNike has announced plans to sever ties with a further seven major retailers including Urban Outfitters and Macy’s as it continues its relentless shift towards direct-to-consumer sales. The sportswear giant has announced that its goods will no longer be stocked […]
Customer Experience, Point of Purchase, Retail Types, Stores
March 23, 2021
Via: Retail TouchPointsInternational fashion, beauty and homeware retailer Primark has opened a new store in downtown Chicago. This location is Primark’s first in the city (and in Illinois) and brings the brand’s U.S. store count to 12. The 36,600-square-foot store offers women’s, […]
Customer Experience, News & Trends, Point of Purchase
March 4, 2021
Via: Retail DiveIn a constantly evolving retail landscape, anticipating consumer needs is the key to retention. Coveo’s survey illustrates how quickly customers abandon brands when they don’t feel taken care of. Achieving customer satisfaction won’t come easy, though. The report indicates that […]
Customer Engagement, Customer Experience, Point of Purchase
March 1, 2021
Via: RIS NewsIn addition to launching more than 60 freestanding locations and 200 locations inside Kohl’s stores later this year — making the beauty retailer’s largest store expansion — Sephora is also launching buy-online-pickup-in-store at all freestanding stores by April. The BOPIS […]
Customer Experience, Point of Purchase, Retail Types, Stores
February 25, 2021
Via: CNBCTarget wants to give shoppers another reason to skip trips to the mall: It’s adding mini Apple stores to some locations, with more space devoted to iPhones and other popular gadgets. The retailer said Thursday that the shops will open […]