Category: Point of Purchase

Customer Experience, Point of Purchase

Contactless Delivery Becomes A Necessity For BOPIS Fulfillment

July 14, 2020

Via: Retail TouchPoints

It has been said that it takes 21 days to form a habit. With most of the country having been in quarantine and ordering necessities online since mid-March (well over 21 days), e-Commerce habits forged now are likely to stick […]

Customer Engagement, Customer Experience, Point of Purchase

Holiday Shopping Meets Social Distancing: How to Prepare for Retail’s Busiest Season

July 2, 2020

Via: Independent Retailer

A recent Bloomberg article predicts that even though the U.S. economy is set to reopen soon, the peak shopping season could be filled with “lumps of coal.” This is a festive metaphor that no retailer wants to hear. However, after […]

Customer Experience, Point of Purchase

J.C. Penney expands curbside pickup to 50 more stores

March 3, 2020

Via: Retail Dive

The expansion of the Style on the Go feature comes as J.C. Penney has been working to turn itself around. The company’s Chief Customer Officer Shawn Gensch left the company last week after less than a year at the retailer. […]

Customer Experience, Point of Purchase, Retail Trends

Why Millennials Shop On Social Media But Also Like To Shop In Stores

January 21, 2020

Via: Forbes

According to a new report, the consumer millennials (18 – 34-year-old) are notably impacted by internet influencers and people they follow sites such as Instagram and Facebook. Their daily use of Facebook is 77%, compared to 68% usage by the […]

Customer Experience, Point of Purchase, Retail Trends

Nearly half of consumers would pay more for a better shopping experience

January 2, 2020

Via: Retail Dive

Respondents to the Accenture survey aren’t the only consumers who’ve expressed frustration about the shopping process. A Zebra Technologies survey found that 75% of millennials and 53% of Gen X consumers have left a store without buying an item to […]

Customer Experience, Point of Purchase, Suppliers

Why Your Store Should Offer BOPIS

December 16, 2019

Via: SCMR Editorial

Optimize customer experience and sales by offering online shoppers the option to pick up their purchases in your stores. Retailers consider the last mile of their fulfillment operation to be the most important to get right in order to keep […]

Customer Experience, Point of Purchase

Over a quarter of US shoppers have purchased counterfeit goods: Report

December 10, 2019

Via: Retail Dive

The sale of fake items has been a problem for retailers for some time, especially during the holiday season. Online marketplaces like Amazon, eBay and Etsy have often been the subject of scrutiny for counterfeit goods sold on their sites. […]

Customer Experience, Point of Purchase, Retail Types, Stores

What the holidays could do to department stores

December 9, 2019

Via: Retail Dive

Department stores once owned the holidays, staging celebrations that seemed above the sales hustle while simultaneously making the season lucrative for themselves. These days the holidays own them. Department stores aren’t alone in their dependence on the fourth quarter; the […]

Customer Experience, Point of Purchase

Purchases That Come Back to Haunt You

November 21, 2019

Via: Independent Retailer

A higher percentage of sales are starting to result in returns. Many people order items with no intention of keeping them. Sometimes it’s a matter of short-term usage, such as buying a new suit for an event, and returning it […]

Customer Experience, Point of Purchase, Retail Trends

Half of shoppers would give up low online prices for personalized service

November 4, 2019

Via: Retail Dive

Young millennials and Gen Z shoppers are a major area of opportunity for retailers with brick-and-mortar locations this holiday season. Coldwell Banker Commercial found that the demographic aged 18-34 is most likely to go to stores “to kill time” than […]