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Tag: featured


Customer Engagement, Customer Experience, Suppliers

Don’t make it free, don’t make it easy: How retailers can support sustainable returns

April 19, 2021

Via: Retail Dive

Returns may be primed for change. Returns have always played a part in retail operations, as companies strive to make them painless in the name of customer service. The pandemic has sped everything up, though, including e-commerce, which heavily contributed […]


News & Trends, Retail Types, Stores

M&S to increase online capacity with new automated warehouse

April 19, 2021

Via: Charged

Marks and Spencer have announced they are to increase their online capacity with the development of its Bradford distribution centre. The announcement comes as the part of the company’s rapid-moving ‘never the same again” initiative. The warehouse is being set […]


Suppliers

Multi-channel retailers can achieve perfect supply chain goals

April 14, 2021

Via: Charged

Since the advent of e-commerce retailers have continued to adapt their supply chain strategies to meet the demands of selling in a wide range of environments. Product returns from impulse buys done directly on social media may be higher than […]


E-commerce, Retail Types

Ecommerce creates nearly 3 times less CO2 than physical retail

April 13, 2021

Via: Charged

Ecommerce has a much smaller impact on the environment compared to physical retail stores, resulting in between 1.5 and 2.9 times lower greenhouse gas emissions. According to a new independent report commissioned by Amazon and published by Oliver Wyman and […]


Customer Experience, Loyalty Programs

How to drive new customer loyalty

April 12, 2021

Via: Retail Dive

College transfer enrollment still laggiAs we have adapted over the last year, we have seen resiliency and transformation in our personal and professional lives. We have reimagined new ways of approaching our daily lives – including new ways of working, […]


News & Trends

Getting ready for future-proof retail finance

April 12, 2021

Via: Retail Dive

Even for retail, an industry accustomed to disruption — from shifting customer demands to economic downturns — 2020 was a year like no other. COVID-19 shutdowns accelerated fundamental changes in consumer behavior, highlighted supply chain issues and required quick moves […]


News & Trends

Alibaba shares soar 8% despite being slapped with record $2.8bn fine

April 12, 2021

Via: Charged

Alibaba has seen its shares jump nearly eight per cent this morning despite it being slapped with a record $2.8 billion antitrust fine by Chinese regulators. Alibaba, which has been at the centre of a significant crackdown on big tech […]


Customer Engagement, Customer Experience, News & Trends

The 2021 Consumer Culture Report

April 8, 2021

Via: Independent Retailer

Last year brought many unexpected challenges for both retailers and consumers alike. Shopping patterns drastically changed, most likely for the long run, as well as the products that customers were looking for and needed. Amid all of these changes and […]


E-payment & Data Security, News & Trends, Tech

Consumers spent $900 billion more online in 2020. Here’s who will keep the biggest gains

April 6, 2021

Via: CNBC

Consumers across the globe spent $900 billion more at online retailers in 2020 compared with the prior two-year trend, according to a report released Tuesday by the Mastercard Economics Institute. Shoppers are heading back to restaurants and returning to stores […]


Customer Engagement, Customer Experience

Customer Experience in the Age of Big Data

April 6, 2021

Via: Independent Retailer

We live in an era of unprecedented data, where a consumer’s every action sets off a ripple of digital data. Strings of algorithms interpret this data to create consumer profiles, and companies use these robust data representations to target products […]