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Retail Types, Stores

Wayfair’s first large-format store to open next month

April 23, 2024

Via: Retail Dive

In a move that further extends its reach offline, Wayfair is getting ready to open its first large-format store next month. The store, located in Edens Plaza in Wilmette, Illinois, will open on May 23. The space spans 150,000 square […]


Customer Engagement, Customer Experience

Universal Standard launches size exchange program

April 22, 2024

Via: Retail Dive

Universal Standard did a soft-pilot of Fit Liberty in 2017 with limited styles. Today, Fit Liberty includes denim, workwear, outerwear, dresses, athleisure and other designs. “While size fluctuation is a normal part of life, we don’t think it should dictate […]


Others, Tech

Retailers Must Adopt a Technology-First Strategy to Survive

April 18, 2024

Via: Retail TouchPoints

We’ve all heard the analogy of the boiling frog: when a frog is put into a pot of boiling water, it will instantly jump out. However, when the frog is immersed into a pot of lukewarm water that is slowly […]


News & Trends

Amazon Brings Live Shopping to Streaming TV

April 16, 2024

Via: Retail TouchPoints

Amazon is expanding the reach of its Amazon Live shopping content with the debut of a new interactive shoppable channel on the Prime Video and Freevee streaming TV services. The HSN-style, free ad-supported TV (FAST) channel will give consumers expanded […]


News & Trends, Others, Tech

Retailers Get Real with AI: Four AI-Powered Apps We’ll See this Year

April 11, 2024

Via: Retail TouchPoints

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% […]


Customer Experience, Point of Purchase

Balancing Customer Loyalty in an Age of Growing Business Costs

April 10, 2024

Via: Retail TouchPoints

Since 2020, the global economy has sat on pins and needles as the fallout from COVID-19 rippled through 2021, 2022 and 2023. But the resilience of the American consumer prevented an all-out economic disaster. Time and time again, consumers kept […]


News & Trends

Nike remains a top brand for teens, but shows signs of wavering interest: survey

April 10, 2024

Via: Retail Dive

Nike remains the leading clothing and shoe brand for teenage consumers, but has seen a dip in interest. The brand’s share in footwear decreased 190 basis points year over year and 230 basis points compared to Piper Sandler’s fall 2023 […]


Customer Experience, Loyalty Programs

L.O.L. Surprise! Parent Company Goes DTC, Debuts Loyalty Program

April 9, 2024

Via: Retail TouchPoints

MGA Entertainment, the company behind L.O.L. Surprise!, Little Tikes, MGA’s Miniverse and other beloved toy brands, has launched its own direct-to-consumer (DTC) site and rewards program to get closer to its customers. Although MGA products will still be available through […]


Customer Engagement, Customer Experience

Best Buy to use generative AI for virtual assistant, customer support experiences

April 9, 2024

Via: Retail Dive

Best Buy and Google have previously partnered on different products and services, including advertising, hardware and Google Chrome, the retailer said. Best Buy’s internal staffers will work with Accenture and Google to create, pilot and scale the new generative AI […]


Others, Tech

The future of retail media networks: Unlocking the power of Wi-Fi in store

April 8, 2024

Via: Retail Dive

In the shifting tides of retail, the prominence of Retail Media Networks (RMNs) has surged, signaling a new dawn of digital marketing within the retail sector. This rise is anchored in the growing imperative for first-party data acquisition as traditional […]


Customer Engagement, Customer Experience

Costco Ventures Further into Healthcare with New Weight Loss Service

April 4, 2024

Via: Retail TouchPoints

Costco has expanded its partnership with health care marketplace Sesame to offer weight loss care that includes individual clinical consultations and access to medications, if clinically appropriate and subject to their availability. For $179, Costco members will receive three months […]


Customer Experience, Point of Purchase

What You Need to Know About Transforming Online Return Churn

April 3, 2024

Via: Retail TouchPoints

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study, 85% of consumers check a company’s returns policy before even making […]


News & Trends

Walmart Connect Extends Retail Media Reach with Additional In-Store Opportunities, Non-Endemic Advertisers

April 2, 2024

Via: Retail TouchPoints

Walmart plans to take its Connect retail media offering “to the next level” this year, by expanding access to international and non-endemic advertisers, doubling down on self-serve capabilities across its spectrum of advertiser tools and expanding in-store, onsite and offsite […]


Customer Experience, Loyalty Programs

PetSmart Upgrades Loyalty Program with Personalization, New Tiers

April 2, 2024

Via: Retail TouchPoints

PetSmart has added two new tiers to its renamed loyalty program, Treats Rewards, along with personalized offers, special benefits for members using services like grooming and Doggie Day Camp and additional rewards for charitable donations. The retailer already has more […]


News & Trends

The Future of Retail is Multilingual

April 1, 2024

Via: Retail TouchPoints

Imagine stepping into a store where no one speaks your language. You’d likely feel frustration, confusion and, ultimately, disappointment. This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand. Recent estimates forecast that nearly […]


Retail Types, Stores

H&M Group plans to invest more in physical stores, including refurbishing 250 globally

March 28, 2024

Via: Retail Dive

Four years ago H&M Group pulled back on what had been a global expansion of its store network and began to emphasize e-commerce. In 2020, that meant closing some 170 stores, and in 2021 another 250; at the time its […]


News & Trends

How Retail Employees can Feel Safe to Learn Without Risk to Personal Brand

March 27, 2024

Via: Retail TouchPoints

With so many shifts in the market, the pressure is on to upskill your workforce. However, there is a balance between getting employees up to speed quickly and effectively while also fostering open communication and confidence. The retail industry can […]


Others, Tech

Associated Wholesale Grocers Streamlines Member Access to Instacart Delivery and Smart Carts

March 26, 2024

Via: Retail TouchPoints

Cooperative food wholesaler Associated Wholesale Grocers (AWG), which serves independently owned supermarkets, has expanded its partnership with Instacart to offer ecommerce and same-day delivery solutions as well as smart cart technology to its member retailers. More than 800 AWG member […]


News & Trends

DoorDash Expands Beauty Delivery Partnerships and Ventures Into Drone Delivery

March 26, 2024

Via: RetailWire

DoorDash, the local delivery commerce platform, has revealed new alliances with Sally Beauty and M·A·C Cosmetics, alongside an enhanced collaboration with Sephora. This move expands the array of beauty products available for on-demand delivery, bringing convenience straight to consumers’ doorsteps. […]


Suppliers

Flexing for the planet: How Walmart crushed its supplier emissions target

March 25, 2024

Via: Retail Dive

With over 100,000 suppliers, the scale of Walmart’s supply chain is mind-boggling. And so when the world’s largest retailer takes on a supply chain initiative, the results can have global ramifications. Moreover, it can set the pace for the entire […]