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Stores

5 POS software integrations helping independent retailers compete

January 30, 2023

Via: Retail Dive

The modern retail point-of-sale (POS) has come a long way from the cash register of decades past. “Old school” retail shop owners have come around to the benefits of a modern POS system with a product catalog, barcode capabilities and […]


Stores

To Experience the Future of Retail, You’ll Want to Go to the Store

January 25, 2023

Via: Retail TouchPoints

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In Q3 2022, ecommerce accounted for less […]


News & Trends

How to Overcome the Labor Shortage in Retail

January 24, 2023

Via: Lightspeed

If you’re in retail, then you’ve likely come across chatter around the Great Resignation. But what exactly is causing it? And what can retailers do to retain workers? Well, it’s important to think of The Great Resignation, not so much […]


News & Trends

Does retail need a data-based rebuild?

January 23, 2023

Via: RetailWire

Australian supermarket Woolworths has succeeded in using analytics to inform and redesign a number of processes core to its business in a short amount of time. In a session at the NRF 2023 Big Show, Brad Banducci, chief executive officer […]


News & Trends

5 ways Target is pushing customer-driven innovations in omnichannel, grocery

January 23, 2023

Via: Retail Dive

Target wants the retail industry to know it’s brought its “Targét” touch to grocery and omnichannel. Ease, joy and affordability are the pillars of the retailer’s framework for differentiating itself to customers, Chief Growth Officer Christina Hennington and Chief Food […]


Customer Engagement, Customer Experience

8 DTC retail trends to watch in 2023

January 23, 2023

Via: Retail Dive

2022 was a wild year for retail, with the impact of pressures like inflation largely halting the growth some direct-to-consumer and digitally native brands saw throughout the COVID-19 pandemic. 2023 is starting off to be an equally intense year for […]


News & Trends

OSHA Cites Amazon for Safety Violations at 3 Warehouses; Company Plans Appeal

January 20, 2023

Via: Retail TouchPoints

The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. Amazon facilities in Deltona, Fla., Waukegan, Ill. and New […]


News & Trends

Global online fashion sales soared by 12% in December

January 19, 2023

Via: Charged

​​Global online fashion sales recorded double-digit growth in December 2022, despite economic headwinds and rising prices, according to True Fit. The platform, which decodes fit and size for leading apparel and footwear retailers, said order volumes for online fashion rose […]


Others, Tech

Currys trials in-store robots to help customers navigate product ranges

January 19, 2023

Via: Charged

Electricals retailer Currys is trialling in-store robots to help customers navigate its product ranges more easily. In partnership with Leeds based technology company UXG, the trial will see four Currys stores, including one of its flagships in Birmingham, introduce ‘KettyBot’. […]


News & Trends

Mitigate Worker Shortages by Streamlining Recruitment and Hiring Processes

January 18, 2023

Via: Retail TouchPoints

Eric Holwell: Retailers have faced more competition for talent with the rise of “work-from-home” jobs in the past two to three years. In many cases, these jobs pay more in addition to being a safer workspace where employees are less […]


Customer Engagement, Customer Experience

Are retail communications out of sync with consumers?

January 18, 2023

Via: RetailWire

A survey from Emarsys finds retailers failing to align with consumers when it comes to when, how and what they want to hear. When it comes to frequency, the survey found 61 percent of retailers surveyed believe that their customers […]


Customer Experience, Loyalty Programs

What to Do Before Your Best Customer Ghosts You

January 17, 2023

Via: Retail TouchPoints

Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and […]


E-commerce, Retail Types

Wholesale Dropshipping

January 17, 2023

Via: Independent Retailer

Dropshipping is a great way for independent retailers to add items to their stores without taking on any additional expenses for storage and handling. The wholesale product manufacturer creates, packages, and ships the product out to your customer for you, […]


Customer Engagement, Customer Experience

How to Turn One-Time Holiday Buyers into Brand Loyalists

January 11, 2023

Via: Retail TouchPoints

The beauty of the retail industry today is the number of options for brands to connect with customers. Some may argue there are too many options. Brands once had the challenge of getting customers to walk through their large store […]


Retail Types, Stores

A ‘Brighter’ Approach to Improving Sustainability in Retail Stores

January 11, 2023

Via: Retail TouchPoints

Sustainable retail is on the rise as calls for eco-friendly strategies become louder from consumers, shareholders and employees. Yet according to BCG, only a few large retail operations are significantly reducing their climate impact or embedding sustainable behavior throughout their […]


E-commerce, Retail Types

December’s collapse completes online retail’s lowest ever growth

January 10, 2023

Via: Charged

Online sales growth tumbled by 12% year-on-year in December, its lowest figure since March when lockdown comparisons were still affecting the rate, according to data from IMRG. IMRG’s Online Retail Index, which tracks online sales for 200 retailers, showed that […]


News & Trends

10 Action Steps to Deal with Inflation in Retail

January 10, 2023

Via: Lightspeed

Inflation continues to be a widespread concern for businesses and consumers alike. According to an October 2022 survey by Deloitte, over 70% of consumers said they’re concerned about the rising costs of everyday purchases. And as prices continue to increase, […]


News & Trends

9 retail trends to watch in 2023

January 9, 2023

Via: Retail Dive

With the threat of a recession looming, the new year brings about a slew of challenges for retailers recovering from a year of supply chain bottlenecks and inventory surplus. But not all of 2023 is expected to be gloomy. The […]


News & Trends

How Brands can Deliver More Value to Shoppers in 2023

January 5, 2023

Via: Retail TouchPoints

Although there are signs that inflation is easing, higher prices and an uncertain economy continue to impact consumer behavior. Although many customers are “brand loyal,” given the economic environment, stressed consumers nowadays will most often make retailer and product choices […]


News & Trends

2023 Retail Success Guide

January 5, 2023

Via: Independent Retailer

Retailers have been running around tirelessly trying to keep up with consumer demands and the drastic shifts in the economy. With the year coming to a close and the economic outlook for 2023 looking uncertain, retailers are growing concerned. Supply […]