January 30, 2023
Via: Retail DiveThe modern retail point-of-sale (POS) has come a long way from the cash register of decades past. “Old school” retail shop owners have come around to the benefits of a modern POS system with a product catalog, barcode capabilities and […]
January 25, 2023
Via: Retail TouchPointsOver the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In Q3 2022, ecommerce accounted for less […]
January 24, 2023
Via: LightspeedIf you’re in retail, then you’ve likely come across chatter around the Great Resignation. But what exactly is causing it? And what can retailers do to retain workers? Well, it’s important to think of The Great Resignation, not so much […]
January 23, 2023
Via: RetailWireAustralian supermarket Woolworths has succeeded in using analytics to inform and redesign a number of processes core to its business in a short amount of time. In a session at the NRF 2023 Big Show, Brad Banducci, chief executive officer […]
January 23, 2023
Via: Retail DiveTarget wants the retail industry to know it’s brought its “Targét” touch to grocery and omnichannel. Ease, joy and affordability are the pillars of the retailer’s framework for differentiating itself to customers, Chief Growth Officer Christina Hennington and Chief Food […]
Customer Engagement, Customer Experience
January 23, 2023
Via: Retail Dive2022 was a wild year for retail, with the impact of pressures like inflation largely halting the growth some direct-to-consumer and digitally native brands saw throughout the COVID-19 pandemic. 2023 is starting off to be an equally intense year for […]
January 20, 2023
Via: Retail TouchPointsThe U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. Amazon facilities in Deltona, Fla., Waukegan, Ill. and New […]
January 19, 2023
Via: ChargedGlobal online fashion sales recorded double-digit growth in December 2022, despite economic headwinds and rising prices, according to True Fit. The platform, which decodes fit and size for leading apparel and footwear retailers, said order volumes for online fashion rose […]
January 19, 2023
Via: ChargedElectricals retailer Currys is trialling in-store robots to help customers navigate its product ranges more easily. In partnership with Leeds based technology company UXG, the trial will see four Currys stores, including one of its flagships in Birmingham, introduce ‘KettyBot’. […]
January 18, 2023
Via: Retail TouchPointsEric Holwell: Retailers have faced more competition for talent with the rise of “work-from-home” jobs in the past two to three years. In many cases, these jobs pay more in addition to being a safer workspace where employees are less […]
Customer Engagement, Customer Experience
January 18, 2023
Via: RetailWireA survey from Emarsys finds retailers failing to align with consumers when it comes to when, how and what they want to hear. When it comes to frequency, the survey found 61 percent of retailers surveyed believe that their customers […]
Customer Experience, Loyalty Programs
January 17, 2023
Via: Retail TouchPointsRelationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and […]
January 17, 2023
Via: Independent RetailerDropshipping is a great way for independent retailers to add items to their stores without taking on any additional expenses for storage and handling. The wholesale product manufacturer creates, packages, and ships the product out to your customer for you, […]
Customer Engagement, Customer Experience
January 11, 2023
Via: Retail TouchPointsThe beauty of the retail industry today is the number of options for brands to connect with customers. Some may argue there are too many options. Brands once had the challenge of getting customers to walk through their large store […]
January 11, 2023
Via: Retail TouchPointsSustainable retail is on the rise as calls for eco-friendly strategies become louder from consumers, shareholders and employees. Yet according to BCG, only a few large retail operations are significantly reducing their climate impact or embedding sustainable behavior throughout their […]
January 10, 2023
Via: ChargedOnline sales growth tumbled by 12% year-on-year in December, its lowest figure since March when lockdown comparisons were still affecting the rate, according to data from IMRG. IMRG’s Online Retail Index, which tracks online sales for 200 retailers, showed that […]
January 10, 2023
Via: LightspeedInflation continues to be a widespread concern for businesses and consumers alike. According to an October 2022 survey by Deloitte, over 70% of consumers said they’re concerned about the rising costs of everyday purchases. And as prices continue to increase, […]
January 9, 2023
Via: Retail DiveWith the threat of a recession looming, the new year brings about a slew of challenges for retailers recovering from a year of supply chain bottlenecks and inventory surplus. But not all of 2023 is expected to be gloomy. The […]
January 5, 2023
Via: Retail TouchPointsAlthough there are signs that inflation is easing, higher prices and an uncertain economy continue to impact consumer behavior. Although many customers are “brand loyal,” given the economic environment, stressed consumers nowadays will most often make retailer and product choices […]
January 5, 2023
Via: Independent RetailerRetailers have been running around tirelessly trying to keep up with consumer demands and the drastic shifts in the economy. With the year coming to a close and the economic outlook for 2023 looking uncertain, retailers are growing concerned. Supply […]