August 10, 2022
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With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within […]
July 22, 2022
The digital commerce sector has seen outstanding growth since 2020. The B2B sector (including manufacturing) is no exception, with sales across digital commerce sites, log-in portals and marketplaces surging by 18% between 2020 and 2021, to top $1.6 trillion last […]
July 14, 2022
Many small business owners automatically view customer complaints as a negative impact, but that is a misguided assumption. When something bothers consumers so much that they contact the business letting them know they are not happy, such situations can create […]
August 5, 2022
Independent RetailerAs retailers enter the second half of a highly challenging year of inflation, tightening monetary policies, and resource shortages, many are looking for ways to be more competitive and differentiate their sales and services. Innovation is crucial, but can be […]
August 5, 2022
Lightspeed POSEver see people walk into your store, look at a few things and walk right back out without purchasing? Every time someone does that, you’re losing out on profit. The good news is that you can fix this by working […]
August 4, 2022
Retail DiveAt the start of the year, there was a lot of talk regarding the potential for livestream shopping to become popular in the U.S. — a commerce format already successful in China. Meta doesn’t appear to share that confidence, at […]
August 4, 2022
ChargedHigh street retailer Next has revealed its online shopping has grounded to a halt, whilst in-store retail has had a “renaissance”. As retail sales recovered from the Covid-19 pandemic, online growth reverted back to its longer term trajectory, the retailer […]
August 3, 2022
ChargedRetailers are increasingly investing in mobile self-scanning functionality according to research from RBR. The data found that during the course of 2021, an additional 10,000 stores globally began offering this service, with customers scanning items as they shop either using […]
Customer Experience, Loyalty Programs
August 3, 2022
Retail TouchPointsInflation reached 9.1% in June 2022, according to the U.S. Bureau of Labor Statistics Consumer Price Index (CPI), which is the highest rate in nearly 41 years. High inflation is weighing on shoppers’ budgets, with 62% expecting their living costs […]
August 2, 2022
Retail DiveInflation is breaking records — and retailers’ forecasts. Consumer behavior has shifted so swiftly since the beginning of the year that major retailers are faced with clearing excess inventory and recalculating financial expectations as prices continue to rise. Target is […]
August 4, 2022
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