May 24, 2019
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May 20, 2019
May 17, 2019
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May 24, 2019
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May 22, 2019
BRP’s findings indicate that smartphones continue to evolve as a shopping platform and personalization engine, in addition to their role for voice calls, text, gaming, media consumption and social media usage. Consumers are growing to expect a frictionless “bricks and […]
May 15, 2019
Florida is known by many for its crystal-clear beaches and amusement parks. But for those in the grocery business, the Sunshine State these days looks more like a battleground than a breezy getaway. A longtime stronghold for the beloved Publix […]
May 9, 2019
While chatbots have been derided for their inability to handle complex interactions with humans, tech companies are investing billions of dollars in the technology to make bots more conversational. As Juniper’s forecast suggests, chatbots are about to embark on a […]
Customer Engagement, Customer Experience
May 20, 2019
Customer Experience News & TrendsDifficult customers – you struggle to love them, and you definitely can’t leave them. Here’s what you can do. Hard-to-handle customers come in all forms, but some are more common than others – and those are the types you need […]
May 17, 2019
Retail DiveAs the report makes clear, retailers are attempting to reach consumers across more platforms, and adopting the BORIS and BOPIS strategies are ways for retailers to stand out among lagging competitors. Because consumers don’t always receive the right goods when […]
Customer Experience, Loyalty Programs
May 17, 2019
Retail DiveH&M’s loyalty program was launched in 2017 and, before this U.S. debut, had garnered more than 35 million members, Kate Ormrod, lead retail analyst at GlobalData Retail, said in an email to Retail Dive earlier this year. In the relatively […]
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