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LATEST PUBLICATIONS



How to Deliver a Flawless In-Store Customer Experience

July 29, 2022

With the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within […]


Why Manufacturers Need Composable Commerce to Drive Digital Sales

July 22, 2022

Category: News & Trends

The digital commerce sector has seen outstanding growth since 2020. The B2B sector (including manufacturing) is no exception, with sales across digital commerce sites, log-in portals and marketplaces surging by 18% between 2020 and 2021, to top $1.6 trillion last […]


How to Deal with Customer Complaints

July 14, 2022

Many small business owners automatically view customer complaints as a negative impact, but that is a misguided assumption. When something bothers consumers so much that they contact the business letting them know they are not happy, such situations can create […]


Others, Tech

5 Ways Low-Code Technologies Can Help Boost Business

August 5, 2022

Via: Independent Retailer

As retailers enter the second half of a highly challenging year of inflation, tightening monetary policies, and resource shortages, many are looking for ways to be more competitive and differentiate their sales and services. Innovation is crucial, but can be […]


Retail Types, Stores

10 Ways to Increase Conversions in Your Retail Store

August 5, 2022

Via: Lightspeed POS

Ever see people walk into your store, look at a few things and walk right back out without purchasing? Every time someone does that, you’re losing out on profit. The good news is that you can fix this by working […]


E-commerce, Retail Types

Facebook to shut down live shopping feature

August 4, 2022

Via: Retail Dive

At the start of the year, there was a lot of talk regarding the potential for livestream shopping to become popular in the U.S. — a commerce format already successful in China. Meta doesn’t appear to share that confidence, at […]


E-commerce, Retail Types

Next online shopping ‘grounds to a halt’

August 4, 2022

Via: Charged

High street retailer Next has revealed its online shopping has grounded to a halt, whilst in-store retail has had a “renaissance”. As retail sales recovered from the Covid-19 pandemic, online growth reverted back to its longer term trajectory, the retailer […]


Others, Tech

Retailers are increasingly relying mobile self-scanning functionality

August 3, 2022

Via: Charged

Retailers are increasingly investing in mobile self-scanning functionality according to research from RBR. The data found that during the course of 2021, an additional 10,000 stores globally began offering this service, with customers scanning items as they shop either using […]


Customer Experience, Loyalty Programs

As Inflation Weakens Shopper Loyalty, Retailers Can Win Them Back With Data and Personalization

August 3, 2022

Via: Retail TouchPoints

Inflation reached 9.1% in June 2022, according to the U.S. Bureau of Labor Statistics Consumer Price Index (CPI), which is the highest rate in nearly 41 years. High inflation is weighing on shoppers’ budgets, with 62% expecting their living costs […]


E-commerce, Retail Types

As inflation bites, retailers cut guidance

August 2, 2022

Via: Retail Dive

Inflation is breaking records — and retailers’ forecasts. Consumer behavior has shifted so swiftly since the beginning of the year that major retailers are faced with clearing excess inventory and recalculating financial expectations as prices continue to rise. Target is […]