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LATEST PUBLICATIONS



Mobile coupons influence over two-thirds of shoppers

May 22, 2019

BRP’s findings indicate that smartphones continue to evolve as a shopping platform and personalization engine, in addition to their role for voice calls, text, gaming, media consumption and social media usage. Consumers are growing to expect a frictionless “bricks and […]


Why retailers are flooding the Sunshine State

May 15, 2019

Category: Retail Trends

Florida is known by many for its crystal-clear beaches and amusement parks. But for those in the grocery business, the Sunshine State these days looks more like a battleground than a breezy getaway. A longtime stronghold for the beloved Publix […]


Study: Chatbots to drive $112B in retail sales by 2023

May 9, 2019

Category: Retail Trends

While chatbots have been derided for their inability to handle complex interactions with humans, tech companies are investing billions of dollars in the technology to make bots more conversational. As Juniper’s forecast suggests, chatbots are about to embark on a […]


Customer Engagement, Customer Experience

How to deal with 4 types of difficult customers

May 20, 2019

Via: Customer Experience News & Trends

Difficult customers – you struggle to love them, and you definitely can’t leave them. Here’s what you can do. Hard-to-handle customers come in all forms, but some are more common than others – and those are the types you need […]


Retail Trends

Report: 67% of retailers say omnichannel is a priority

May 17, 2019

Via: Retail Dive

As the report makes clear, retailers are attempting to reach consumers across more platforms, and adopting the BORIS and BOPIS strategies are ways for retailers to stand out among lagging competitors. Because consumers don’t always receive the right goods when […]


Customer Experience, Loyalty Programs

H&M expands loyalty program to US

May 17, 2019

Via: Retail Dive

H&M’s loyalty program was launched in 2017 and, before this U.S. debut, had garnered more than 35 million members, Kate Ormrod, lead retail analyst at GlobalData Retail, said in an email to Retail Dive earlier this year. In the relatively […]