Tag: online retail

November 19, 2021

Through a special arrangement, presented here for discussion is a summary of articles from MarketingCharts, which provides up-to-the-minute data and research to marketers. Two-thirds of U.S. consumers say that one of the top five reasons they shop with Amazon.com is […]

November 17, 2021

Amazon.com is launching new curbside-recyclable insulated packaging that the company says does away with the need to use bubble bags or plastic liners. Stephenie Landry, vice president, Amazon Grocery, writing on the company’s blog, claims that the new packaging will […]

November 12, 2021

Customer reviews are the number one method considered to be most effective by consumers in reducing online returns, but some emerging product display elements have potential, according to Narvar’s fifth annual report, “The State of Returns: Finding What Fits.” Asked […]

October 12, 2021

Office Depot has raised its own bar for curbside delivery with the launch of a “20 Minute Pickup Promise.” When the retailer is unable to make good on in-store and curbside pickup within 20 minutes, it will send the customer […]

October 8, 2021

Narvar’s “2021 Return Benchmarks Report” finds some retailers leveraging free online returns in a variety of ways, including to incentivize faster returns, turn online exchanges into store credit and to support their loyalty efforts. Among the strategies: Free online returns […]

September 9, 2021

Online retail sales dropped by a further 9.3 per cent in August marking the fourth consecutive months of decline. While the UK’s ecommerce sales decline slowed slightly from July’s fall of 9.6 per cent, August’s performance was still well below […]

August 26, 2021

Americans are dealing with an ongoing obesity crisis and surveys continually show the majority want to lose weight. Can grocers help now that they offer increased online access? Researchers at the University of Minnesota School of Public Health (SPH) recently […]

August 12, 2021

In the near future, Amazon.com shoppers that have a problem with a third-party marketplace seller will be able to bring their complaint directly to Amazon instead of having to take it up with the seller. The change to the platform’s […]

August 10, 2021

According to Juniper Research, global e-commerce sales conducted by voice assistants are expected to expand more than four-fold by 2023. Devices with screens, however, “will be imperative” to driving the growth by improving checkout efficiency. Co-author Meike Escherich commented in […]

August 10, 2021

Online retail sales have continued to plummet for the third month in a row as spending continues to be “redistributed” and post-pandemic spending patterns begin to emerge. UK ecommerce sales fell 9.6 per cent in July compared to a year […]

July 30, 2021

Stakeholders in most retail companies would be doing a happy dance after posting second quarter results that showed sales up 27 percent. For Amazon.com, however, the results showed a slowdown from more recent quarters as the easing of social restrictions […]

July 30, 2021

Less than half of consumers claim interest in using virtual or augmented reality tools before making a purchase, although it depends on the category, according to a global YouGov survey. For clothing, 43 percent of consumers were interested in using […]

July 14, 2021

Online retail sales fell at their highest rate in history last month despite overall spending remaining high amid fears the online boom could be coming to an end. June saw online retail sales fall to record breaking lows dropping 14.1 […]

July 2, 2021

A number of reports point to user-generated online reviews being besieged by fraudulent posts. Despite this, a YouGov survey again showed most consumers trust the reviews they read online. Among U.S. respondents to the survey taken in late April, 54 […]

June 24, 2021

A new survey of U.S. and U.K. shoppers finds 55 percent want a chatbot to provide support for finding specific products, in addition to customer service. The survey from Lucidworks included 400 respondents each in the U.S. and U.K. Among […]

June 16, 2021

It has been a couple of years since the press was buzzing with news about what might become of successful warehouse-style e-commerce startup Boxed. Now, after an unprecedented shift in the e-commerce landscape due to the novel coronavirus pandemic, the […]

June 11, 2021

The novel coronavirus pandemic gave e-commerce adoption an unprecedented boost and brought huge sales increases to some retailers. New data suggests, however, that retailers of all sizes did not benefit equally from the e-commerce boom. The biggest retailers in the […]

June 4, 2021

Hudson’s Bay, Lands’ End and United Natural Foods (UNFI) all recently launched online marketplaces. Saks.com, too, is exploring one. Hudson’s Bay said its launch is part of its digital-first strategic evolution. The Canadian-based department store retailer wrote in a statement, […]

June 3, 2021

Is Rent the Runway due for a company name change? The women’s clothing rental service says it is entering the resale business, putting it in competition with a growing list of companies chasing the opportunity behind the fastest growing segment […]

May 24, 2021

Mobile commerce took a leap over the last year as consumers embraced store pickup options and contactless payments during the pandemic. Even with growing adoption, mobile shopping faces challenges in a number of areas that need to be addressed for […]