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Category: Editorial


Editorial

5 Issues Directly Impacting Retail Today

January 23, 2023

Via: Natalie Dunn

The retail industry has faced numerous challenges over the past two years. As the pandemic swept across the world, retailers had to adapt to a new way of shopping and new consumer behaviors. While the healthcare crisis began to ease […]


Editorial

US Consumers Are Looking Forward to Holiday Shopping Despite Inflationary Pressures

December 22, 2022

Via: Natalie Dunn

Inflation remains one of the most important issues facing the US economy at the moment. According to Statista, US prices rose 8.2 percent in September, compared to the corresponding month in 2021. The monthly inflation rate for American goods and […]


Editorial

Reducing Food Waste: What Retailers Can Do

November 30, 2022

Via: Isabella Carter

Sustainable change in food value chains has become essential to political, scientific, and economic discourse. In the US alone, about 108 billion pounds of food is wasted each year, according to the non-profit organization Feeding America. That represents approximately 130 […]


Editorial

Retail Sales on the Rise as Consumers Prepare for the Holiday Season

October 19, 2022

Via: Natalie Dunn

As Americans prepare for the new holiday seasons, US retail sales are on the rise, pointing to resilient consumer demand. However, with important issues still plaguing the world, like the recent spike in the number of new COVID-19 cases in […]


Editorial

5 Strategies for Balancing Security, Acquisition, and Support Costs Without Sacrificing CX

October 11, 2022

Via: Joseph Saunders

Since its inception, the global pandemic has continued to have a long-lasting impact on how we buy, work, and also how our businesses operate.  As such, user behaviour has naturally evolved, leading to developments in customer experience (CX) to meet […]


Editorial

Why Brick-and-Mortar Retail Could See a Comeback in 2022

September 30, 2022

Via: Natalie Dunn

The COVID-19 pandemic undoubtedly changed the way people in the US and abroad live, work, and shop. While lockdowns and several other social distancing measures became an important part of the fight against the virus and the disease it spreads, […]


Editorial

Retail Shares Collapse as Inflation Concerns Rise

August 31, 2022

Via: Natalie Dunn

There is no question about the fact that inflation comes with a wide variety of undesirable effects on the global economy. This year, inflation is affecting the US economy as well as other economies around the world, as it continues […]


Editorial

Could Annual Retail Sales Grow Despite the Rising Inflation?

July 19, 2022

Via: Natalie Dunn

Inflation continues to rise in the US, having already reached a rate of 8.6% in May—the highest level seen in the last forty years according to the Labor Department. The consumer price index (CPI) for the same month shows that […]


Editorial

Supply Chain Automation: Key Benefits

June 22, 2022

Via: Natalie Dunn

Global supply chains have been severely disrupted by challenges related to the COVID-19 pandemic—including delays and port congestion—and as the global healthcare crisis started to wane, new issues (like Russia’s invasion of Ukraine) increased the pressure on retailers around the […]


Editorial

New Stores Open Throughout the US as Retail Sales Grow

May 23, 2022

Via: Natalie Dunn

According to the International Monetary Fund (IMF), Russia’s unjust war in Ukraine is having a negative impact on the global economy, contributing to a significant slowdown in global growth in 2022 and beyond. Moreover, problems fueled by the conflict are […]


Editorial

3 Reasons Why Cloud Contact Centres Are the Next Step in Customer Success

April 25, 2022

Via: Nakisani Jacobs

At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change.  One key area that has continued to evolve even as we return to a […]


Editorial

The Rise of Voice Search: Top 2 Reasons Why B2B Marketers Must Start Preparing

April 20, 2022

Via: Nakisani Jacobs

The capabilities of voice-enabled devices have evolved since the introduction of voice search, allowing consumers to conduct increasingly complex and accurate searches. Because of this, we are on the verge of not only a search revolution but also an eCommerce […]


Editorial

Retail sales remain strong despite numerous concerns

April 19, 2022

Via: Natalie Dunn

It comes as no surprise that there are concerns regarding the global economy after the pandemic, its subsequent continual lockdowns, and Russia’s invasion of Ukraine. Rising inflation and policy uncertainty is also plaguing the market, in addition to pre-existing problems […]


Editorial

Retail sales decrease as Russia’s offensive in Ukraine continues

March 31, 2022

Via: Natalie Dunn

The global economy is struggling to adapt to yet another crisis, after Russia decided to invade their neighboring country, Ukraine. According to the United Nations, almost 3.5 million people have already left the country now invaded by Russian forces, and […]


Editorial

Retail Sales Jump 3.8% in January as the Economy Recovers

February 28, 2022

Via: Natalie Dunn

After more than two years of an unprecedented healthcare crisis, the global economy is still showing signs of weakness. This comes as no surprise, considering the fact that the COVID-19 pandemic has disrupted the daily lives of people everywhere, changing […]


Editorial

5 Retail Trends That Will Reshape The Future

January 13, 2022

Via: Natalie Dunn

Although the winter holidays are essential for retailers around the world, the COVID-19 pandemic is still disrupting shopping habits and trends in retail. While many people had hoped that a return to normality will be possible this holiday season, the […]


Editorial

Have retail sales increased in 2021?

December 22, 2021

Via: Abby Hallett

Retail sales have been through unprecedented times of change, predominantly due to the pandemic. This article will explore the retail sales in the UK and the US, and compare them to see which retail sector thrived the most in 2021. […]


Editorial

Why Retail Sales Will Probably Continue to Rise in October

October 29, 2021

Via: Natalie Dunn

With concerns about the Delta variant still on the rise and the COVID-19 pandemic continuing to disrupt economies across the world, an increase in retail sales may seem not only unexpected but also a great achievement for any economy. However, […]


Editorial

Are Retail Sales on the Rise?

September 30, 2021

Via: Natalie Dunn

The fast-spreading Delta variant may have a lesser impact on the economy than previously estimated. Although there is no end to the COVID-19 pandemic in sight, American retail sales have increased in August. These results are most likely due to […]


Editorial

Delta Variant Concerns, a Threat for Retail Sales

August 30, 2021

Via: Natalie Dunn

The COVID-19 pandemic has already reshaped the future in retail, with global sales dropping 5.7 percent in 2021 as a result of the crisis. However, total retail sales in the United States increased to $5.58 trillion from $5.4 trillion in […]