Category: Customer Experience

May 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the […]

May 3, 2022

Amazon has pushed back against government plans to force websites to tackle fake reviews by saying ministers should exercise “caution” when devising laws to hold sites to account when they host fake reviews. The ecommerce giant has long been plagued […]

April 28, 2022

Inflationary concerns are growing across the globe. The cost of just about every product and service is at their highest level since 1981, and the ripple effect on businesses is that sales are slowing as consumers look for ways to […]

April 22, 2022

Every time someone interacts with a brand, it’s an opportunity to build trust, deliver value, and ultimately, drive growth. But as customer expectations for seamless ecommerce experiences increase, it can be difficult and expensive to scale the quality and quantity […]

April 19, 2022

As a retailer, you know just how important good reviews are. From feedback on social media to reviews on your site, good ratings help promote your business to potential customers who need a little convincing. Of all the types of […]

April 19, 2022

The government is issuing new legislation and reforms to help protect consumers as it clamps down on fake reviews, online rip-offs and rogue traders. The reforms, announced by the government on Wednesday 20 April, will clamp down on fake reviews […]

April 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. But just because these reasons are less tangible than a retailer’s product assortment, it doesn’t make them less important. […]

April 4, 2022

With the launch of the tier-based loyalty program and mobile app, The Container Store has made good on promises it made earlier this year. “We have reimagined our loyalty program to provide our customers even more benefits than before while […]

April 1, 2022

Consumers are being unintentionally ignored by businesses via social media or messaging apps, according to a new report from Sinch. The research reveals that 89% of people want to initiate and reply to two-way conversations with businesses, via multiple mobile […]

April 1, 2022

“One of Amazon’s key motivations and ambitions is to try to gain a much better understanding of how the physical and digital worlds interact,” Retail Economics’ CEO Richard Lim told The Guardian in October last year, when the first Amazon […]