Category: Customer Experience

January 23, 2019

The Feedvisor report underscores how marketers are embracing and finding value in Amazon’s advertising offerings, as the site provides the opportunity to reach a vast audience of shoppers at different points during their shopping sessions. The finding that almost half […]

January 21, 2019

Apparel company bebe has unveiled its new online store and enhanced loyalty program. The revamped direct-to-consumer bebe.com and its underlying technology enable a frictionless and personalized shopping experience. The rollout of bebe’s new online shopping experience is the latest move […]

January 8, 2019

Ensuring safe delivery and preventing theft are important steps in increasing orders per customer for Amazon. In a 2017 survey, 31% of respondents reported having a package stolen in their lifetime, according to the Shorr Package Theft Report. 53% reported […]

December 26, 2018

The holiday season is a stressful time for everyone, including shoppers and employees. It’s inevitable that every retailer will have an upset customer at some point during the holiday season. No matter what the cause of the complaint, it’s essential […]

December 24, 2018

Customers want the most convenient ways to get answers and solutions. Working with fellow customers inside a brand or customer community can be the most convenient way. In fact, brand communities can give customers a more practical and fun way […]

December 13, 2018

It might not seem so obvious to the customer, but there is a delicate, tactical science to arranging products in a retail space in order to boost the visual appeal of your products and, ultimately, boost your profits. We’ve narrowed […]

December 11, 2018

DSW executives are pleased with early results from its revamped loyalty program, and they told analysts on Tuesday that the information the company gleans from it will inform not only its assortments, but also personalization of its marketing and merchandising. […]

December 7, 2018

Despite a slight resurfacing of the retailer’s work culture problems, in the form of a lawsuit filed against the former CEO by an investor, Calvin McDonald’s second quarter at the helm proved a positive one. Lululemon’s strong push to lure […]

December 5, 2018

Over the last year, Walmart has taken several big steps to merge its online and in-store experiences with the rollout of services that let customers pay for items in store on mobile devices. In January, Walmart announced Scan & Go, […]

December 5, 2018

Apparel and accessories retailer Michael Kors has selected to pilot Aptos ONE, cloud-native, Aptos, Inc.’s microservices-based retail platform. With Aptos ONE, Michael Kors will benefit from technology that allows customer transactions to be processed anywhere on locally resilient mobile devices […]