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Category: Customer Experience


Customer Engagement, Customer Experience

Almost half of Amazon advertisers spend more than $40k per month, study finds

January 23, 2019

Via: Retail Dive

The Feedvisor report underscores how marketers are embracing and finding value in Amazon’s advertising offerings, as the site provides the opportunity to reach a vast audience of shoppers at different points during their shopping sessions. The finding that almost half […]


Customer Experience, Loyalty Programs

Bebe Launches New Online Store and Loyalty Program

January 21, 2019

Via: Retail Info Systems News

Apparel company bebe has unveiled its new online store and enhanced loyalty program. The revamped direct-to-consumer bebe.com and its underlying technology enable a frictionless and personalized shopping experience. The rollout of bebe’s new online shopping experience is the latest move […]


Customer Engagement, Customer Experience, Suppliers

Amazon adds keyless garage entry for parcel deliveries

January 8, 2019

Via: Retail Dive

Ensuring safe delivery and preventing theft are important steps in increasing orders per customer for Amazon. In a 2017 survey, 31% of respondents reported having a package stolen in their lifetime, according to the Shorr Package Theft Report. 53% reported […]


Customer Engagement, Customer Experience

How to BLAST Away Customer Complaints

December 26, 2018

Via: Independent Retailer

The holiday season is a stressful time for everyone, including shoppers and employees. It’s inevitable that every retailer will have an upset customer at some point during the holiday season. No matter what the cause of the complaint, it’s essential […]


Customer Engagement, Customer Experience

3 ways to help customers help each other

December 24, 2018

Via: Customer Experience News & Trends

Customers want the most convenient ways to get answers and solutions. Working with fellow customers inside a brand or customer community can be the most convenient way. In fact, brand communities can give customers a more practical and fun way […]


Customer Engagement, Customer Experience

3 In-Store Merchandising Tactics to Maximize Shelf Appeal

December 13, 2018

Via: Independent Retailer

It might not seem so obvious to the customer, but there is a delicate, tactical science to arranging products in a retail space in order to boost the visual appeal of your products and, ultimately, boost your profits. We’ve narrowed […]


Customer Experience, Loyalty Programs

DSW’s new loyalty program stoking sales

December 11, 2018

Via: Retail Dive

DSW executives are pleased with early results from its revamped loyalty program, and they told analysts on Tuesday that the information the company gleans from it will inform not only its assortments, but also personalization of its marketing and merchandising. […]


Customer Experience, Loyalty Programs

Lululemon expands test for 1st loyalty program

December 7, 2018

Via: Retail Dive

Despite a slight resurfacing of the retailer’s work culture problems, in the form of a lawsuit filed against the former CEO by an investor, Calvin McDonald’s second quarter at the helm proved a positive one. Lululemon’s strong push to lure […]


Customer Experience, Others, Point of Puchase, Tech

Walmart arms store associates with online shopping app

December 5, 2018

Via: Retail Dive

Over the last year, Walmart has taken several big steps to merge its online and in-store experiences with the rollout of services that let customers pay for items in store on mobile devices. In January, Walmart announced Scan & Go, […]


Customer Engagement, Customer Experience

Michael Kors Undergoes Next-Gen Customer Engagement Pilot

December 5, 2018

Via: Retail Info Systems News

Apparel and accessories retailer Michael Kors has selected to pilot Aptos ONE, cloud-native, Aptos, Inc.’s microservices-based retail platform. With Aptos ONE, Michael Kors will benefit from technology that allows customer transactions to be processed anywhere on locally resilient mobile devices […]