Category: Customer Experience

June 14, 2019

It’s been another weird week in retail. Dollar Shave Club praised the “dad bod” in its latest ad spot, Miller Lite gamified drinking beer and the sneakers dads everywhere sport to neighborhood BBQs just got an upgrade. This, and more, […]

May 31, 2019

Savvy retailers are leaving no stone unturned in their quest to better understand their customers so they can reinvent their approach to retail in an omnichannel world. One rich trove of new data is coming from a previously data-dark place: […]

May 24, 2019

As retailers compete for customers both online and in-stores, BRP’s report highlights the importance of building a mobile presence in tandem with a physical one, rather as separate endeavors. “A retailer’s mobile capabilities can be a major driver for where […]

May 22, 2019

BRP’s findings indicate that smartphones continue to evolve as a shopping platform and personalization engine, in addition to their role for voice calls, text, gaming, media consumption and social media usage. Consumers are growing to expect a frictionless “bricks and […]

May 20, 2019

Difficult customers – you struggle to love them, and you definitely can’t leave them. Here’s what you can do. Hard-to-handle customers come in all forms, but some are more common than others – and those are the types you need […]

May 17, 2019

H&M’s loyalty program was launched in 2017 and, before this U.S. debut, had garnered more than 35 million members, Kate Ormrod, lead retail analyst at GlobalData Retail, said in an email to Retail Dive earlier this year. In the relatively […]

May 16, 2019

Businesses make an average of $6.50 for every 1$ they spend on influencer marketing. Whether you’re a small business operating on a shoestring budget, or a store brand with multiple locations, returns like that present a huge opportunity. 70% of […]

May 13, 2019

Walmart’s grocery pickup service is experiencing rapid growth with no signs of slowing down. Walmart plans to have 3,100 locations offering grocery pickup by the end of 2019. To explore the usage of this retail technology, Numerator, a market intelligence […]

April 29, 2019

At first, Target and Walmart seemed blindsided by Amazon’s announcement last Thursday that its free two-day Prime shipping offer is already on its way to becoming free delivery in just one day for many items. Those retailers’ shares took a […]

April 24, 2019

Walgreens and Rite Aid are implementing a new, chain-wide policy that will require customers to be at least 21 years old in order to purchase tobacco products in its stores. “We’ve seen positive results from other recent efforts to strengthen […]