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Category: Customer Experience


Customer Engagement, Customer Experience, Suppliers

Don’t make it free, don’t make it easy: How retailers can support sustainable returns

April 19, 2021

Via: Retail Dive

Returns may be primed for change. Returns have always played a part in retail operations, as companies strive to make them painless in the name of customer service. The pandemic has sped everything up, though, including e-commerce, which heavily contributed […]


Customer Experience, Loyalty Programs

How to drive new customer loyalty

April 12, 2021

Via: Retail Dive

College transfer enrollment still laggiAs we have adapted over the last year, we have seen resiliency and transformation in our personal and professional lives. We have reimagined new ways of approaching our daily lives – including new ways of working, […]


Customer Engagement, Customer Experience, News & Trends

The 2021 Consumer Culture Report

April 8, 2021

Via: Independent Retailer

Last year brought many unexpected challenges for both retailers and consumers alike. Shopping patterns drastically changed, most likely for the long run, as well as the products that customers were looking for and needed. Amid all of these changes and […]


Customer Engagement, Customer Experience

Returns Go Digital – How Can Retailers Keep Customers Coming Back?

April 6, 2021

Via: Retail TouchPoints

Returns in the retail industry have always posed a challenge. A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. Those are just costs incurred by the purchaser, which do not include the processing, […]


Customer Engagement, Customer Experience

Customer Experience in the Age of Big Data

April 6, 2021

Via: Independent Retailer

We live in an era of unprecedented data, where a consumer’s every action sets off a ripple of digital data. Strings of algorithms interpret this data to create consumer profiles, and companies use these robust data representations to target products […]


Customer Engagement, Customer Experience

Can Modern CRM be the Lifeline Retail is Looking for?

April 2, 2021

Via: Retail TouchPoints

In a reversal of the traditional paradigm, today’s consumer expects brand loyalty to be reciprocal. They invest time as advocates of your brand, and in return they expect you to reward them with unique experiences that justify their commitment. This […]


Customer Engagement, Customer Experience

Putting the Customer First: Building a Profitable Online Presence

March 31, 2021

Via: Retail TouchPoints

They say you can never go back. Nowhere is that more true than the retail market, which has seen a fundamental shift among consumers in the wake of the pandemic. Online is now the preferred method of shopping. The question […]


Customer Experience, News & Trends, Point of Purchase

Nike severs ties with 7 more retailers including Urban Outfitters and Macy’s in latest DTC push

March 29, 2021

Via: Charged

Nike has announced plans to sever ties with a further seven major retailers including Urban Outfitters and Macy’s as it continues its relentless shift towards direct-to-consumer sales. The sportswear giant has announced that its goods will no longer be stocked […]


Customer Engagement, Customer Experience, Others, Tech

How Technology Fuels Customer Experience and Brand Value

March 26, 2021

Via: Retail TouchPoints

The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage […]


Customer Engagement, Customer Experience, E-commerce, Retail Types

Gamification, AR, And Giveaways: How China Is Upleveling The Live Commerce Experience

March 24, 2021

Via: Forbes

E-commerce live streaming in China is a massive industry. Coresight estimates that live commerce GMV in China will reach $305 billion this year, and research firm iResearch predicts that it will account for 15% of total e-commerce sales, up from […]