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Category: Customer Experience


Customer Engagement, Customer Experience

Is an influencer a legit career?

September 23, 2022

Via: RetailWire

Many young adults are aspiring to become social media influencers as a career, although the income potential remains questionable. A survey of 1,000 Gen-Zers in the U.S. taken in late July from Highervisibility found just over 27 percent plan to […]


Customer Experience, Loyalty Programs

3 Expert Perspectives on Why Margin, Experience and Loyalty Will be Key to Winning Holiday 2022

September 22, 2022

Via: Retail TouchPoints

Inflation and the threat of recession are defining aspects of the 2022 holiday season, but the potential bad news will do little to dampen a potentially successful — if not extraordinary — season. However, even with many of the last […]


Customer Engagement, Customer Experience

Searchspring Launches Tools for Personalized Email Campaigns

September 22, 2022

Via: Retail TouchPoints

Searchspring, a search, product merchandising and personalization platform, has added Searchspring Personalized Email Recommendations to its Personalization Suite. The solution is designed to help retailers tailor their emails to make product discovery easier and extend personalization beyond their site in […]


Customer Engagement, Customer Experience

When 62% of Shoppers Expect Their Cost of Living to Increase, Retailers Must Focus on Value and Experiences

September 16, 2022

Via: Retail TouchPoints

Inflation fears are lingering as retailers approach the holiday season, with 79% of consumers saying their finances are a concern and 62% expecting their living costs to increase even further in the next six months, according to EY‘s Future Consumer […]


Customer Experience, Loyalty Programs

Ikea to add increased benefits for loyalty program members

September 15, 2022

Via: Charged

Ikea has increased the number of perks for members of its loyalty program, including a 5% saving on eligible in-store purchases and offering “special” pricing on select delivery options online, it said in a release. The discount applies to the […]


Customer Engagement, Customer Experience

Five Ways Ecommerce Retailers Can Sleep Well and Sell More This Black Friday

September 15, 2022

Via: Retail TouchPoints

Huge crowds, long lines and crazy stampedes are things of Black Fridays past. Nowadays, more and more shoppers are flocking to ecommerce sites for the best deals. In fact, global ecommerce sales are expected to top $5.5 trillion in 2022 […]


Customer Engagement, Customer Experience

Gen Z, in Their Own Words: What They Really Want from Brands and Retailers

September 15, 2022

Via: Retail TouchPoints

Gen Z is arguably one of the most in-demand, and yet most elusive, generations of our time. While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors […]


Customer Engagement, Customer Experience

Navigating the Rising Cost of Acquiring and Retaining Customers? Generate More First-Party Data

September 9, 2022

Via: RIS News

Today, it’s more difficult than ever for e-commerce brands and retailers to connect with customers, especially when the cost of doing business is on the rise. The escalating cost of acquiring and retaining customers means that increasing customer lifetime value […]


Customer Engagement, Customer Experience

Cappasity Helps Retailers Provide Immersive Classified Ads

September 8, 2022

Via: Retail TouchPoints

Cappasity has launched Mertsy SDK, a mobile digitizing solution designed to help classifieds include immersive content production inside their apps. The solution can integrate the capturing and displaying of 3D product images directly into retailers’ mobile apps and websites. The […]


Customer Engagement, Customer Experience

The Next Generation of Shoppers Needs a Next-Generation Strategy

September 6, 2022

Via: Retail TouchPoints

Your grandma shops online. Many baby boomers do. But for retailers, having an online strategy isn’t enough — especially if it’s an outdated one, and only designed for one generation. A new generation of shoppers, Gen Z, are bending online […]


Customer Experience, Loyalty Programs

How Small Brands Can Help Retailers Build Loyalty in a Time of Uncertainty

September 2, 2022

Via: Retail TouchPoints

Retailers looking to attract and retain price-conscious shoppers during the current bout of inflation may want to consider stocking more small- and medium-sized brands. Competing on price presents several challenges to margins, but offering smaller and newer products can help […]


Customer Engagement, Customer Experience

Survey: 87% of Consumers Doubt Influencers Use Products They Promote

September 1, 2022

Via: Retail TouchPoints

The size of the global influencer marketing market has more than doubled since 2019, to $16.4 billion in 2022, according to Statista. Despite this rapid growth rate, there are indications of a major credibility gap when it comes to influencers’ […]


Customer Experience, Loyalty Programs

Transactional reward programs are easy, but do they build customer loyalty?

August 26, 2022

Via: RetailWire

Another day, another retail loyalty program launch. Bath & Body Works earlier this week debuted its “new” rewards program, which was soft-launched in July after it began testing in March. Bath & Body Works joins a slew of retailers and […]


Customer Engagement, Customer Experience

Sales and marketing pros want more from their CRM systems

August 23, 2022

Via: RetailWire

More than three decades after the software’s arrival in the late eighties, surveys show CRM (customer relationship management) remains a frustration to many users. A survey of 511 sales and marketing professionals from Insightly and Ascend2 taken in April found […]


Customer Engagement, Customer Experience

3 trends in retail you must know to attract on-the-go consumers

August 22, 2022

Via: Retail Dive

Despite rising inflation and gas price fluctuations, consumers remain optimistic and eager to shop. For retailers, revenue goals hinge on their ability to steer in-transit consumers to their doorsteps, elevating physical stores as key touchpoints in the omnichannel customer journey. […]


Customer Engagement, Customer Experience

Organic Marketing Tips for Retailers: How to Grow Revenue on a Budget

August 18, 2022

Via: Lightspeed POS

Marketing your business is a critical part of operating a store. Advertising helps you attract new customers and keep them coming back for more. From organic content marketing to influencer activations and window displays to print and digital ads, retailers […]


Customer Engagement, Customer Experience

How to Build an Email List for Retailers

August 17, 2022

Via: Lightspeed POS

It can be exhausting keeping up with retail marketing trends and platforms. Just as soon as you’ve gotten the hang of Instagram, TikTok comes onto the scene and now you need to learn a whole new set of content creation […]


Customer Engagement, Customer Experience

Retail CMO budgets increased in 2022: Gartner

August 17, 2022

Via: Retail Dive

Retail CMOs have seen a rough few years, even before the impacts of the pandemic set in. In the first couple months of 2020, six retailers had named new CMOs or laid off existing ones in a reshuffling of the […]


Customer Engagement, Customer Experience

Ecommerce Personalization in the Age of Consumer Data Privacy

August 16, 2022

Via: Retail TouchPoints

Optimized personalization is a necessary tenet of any ecommerce brand that aims to stand out. The importance of winning loyal customers depends on one-to-one customer personalization and engagement based on customers’ behavior and intent. As the benefits of personalization become […]


Customer Engagement, Customer Experience

Improve Retail Pop-Up Experiences with Technology

August 9, 2022

Via: Independent Retailer

As the fall season is rapidly approaching, shoppers are on the lookout for fun events and festivities. Given the welcoming shift to social activities ramping up this year with a decrease in pandemic anxiety, savvy retailers have superheaded the re-emergence […]