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Category: Customer Experience


Customer Engagement, Customer Experience

Retailers don’t have to choose between profitability and customer satisfaction

September 17, 2021

Via: RetailWire

At the height of the COVID pandemic, retail profitability took a back seat to meeting customer demand by whatever means necessary. Retailers had to quickly expand omnichannel operations, often without concern for efficiency, to meet the simple goal of getting […]


Customer Engagement, Customer Experience

2021 Holiday Survival Guide

September 2, 2021

Via: Independent Retailer

The holidays are just around the corner, and it is back to business as usual! 2020 may have thrown us all for a loop, but consumers are excited to get out there and do their gift shopping in person. Independent […]


Customer Engagement, Customer Experience

How REI is building an outdoor ecosystem around its customers

September 1, 2021

Via: Retail Dive

The purpose of a retailer is changing. The core function may still be to sell products, but there are entire worlds being built up around consumers now that have — at least on the surface — little to do with […]


Customer Engagement, Customer Experience

When online activity soared last year, so did data collection.

August 31, 2021

Via: Retail Dive

When the threat of the virus kept scores of retail locations temporarily closed, ordering items online became the go-to option for many consumers stuck at home. Instantly, almost every item was sold and bought online — from fresh produce and […]


Customer Experience, Loyalty Programs

How to turn first-time holiday shoppers into repeat, account-holding customers

August 30, 2021

Via: Retail Dive

Last year’s holiday season alone brought in $188.2 billion in online sales and retailers are already gearing up for another surge of orders for the upcoming 2021 season. Although preparing for this influx of orders may be top of mind […]


Customer Experience, Loyalty Programs

The Save Mart Companies Moves to Unlock New Revenue and Increase Customer Loyalty

August 25, 2021

Via: RIS News

The Save Mart Companies is moving to unlock new revenue opportunities and increased digital experiences for its customers across all 202 stores, under the banners of Save Mart, Lucky California, and FoodMaxx. It will leverage the Swiftly platform across its […]


Customer Engagement, Customer Experience

Have cross-selling and upselling become lost retail arts?

August 20, 2021

Via: RetailWire

Cross-selling and upselling in retail are the foundation of raising the average ticket. Here are five tips to get you started in your store: Build rapport: Cross-selling and upselling at retail too often involve a salesperson trying to sell an […]


Customer Experience, Loyalty Programs

Will new cash-back cards deliver healthy returns for Walgreens?

August 18, 2021

Via: RetailWire

Walgreens announced on Monday the launch of its new myWalgreens Credit Card program, which features two “industry-first retail health and wellness credit cards.” The two cards — a myWalgreens Mastercard and a private label myWalgreens option — provide cash-back rewards […]


Customer Experience, News & Trends, Point of Purchase

Ikea launched “next gen” experiential store doing away with queues entirely

August 18, 2021

Via: Charged

Ikea has launched a new “next gen” experiential store offering smartphone scan-and-go technology, interactive design hubs and a host of events. Ikea’s new concept store has been launched in Shanghai on a trial basis, but will be rolled out to […]


Customer Experience, Loyalty Programs

What benefits do premium loyalty program members value?

August 9, 2021

Via: RetailWire

Through a special arrangement, presented here for discussion is a summary of articles from MarketingCharts, which provides up-to-the-minute data and research to marketers. Seventy-one percent of U.S. consumers belong to a traditional customer loyalty program, with four in 10 belonging […]