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Category: Customer Experience


Customer Engagement, Customer Experience

How much say should retailers have over an associate’s appearance?

January 30, 2023

Via: RetailWire

Sheetz is reviewing its “smile policy” that forbids associates from having “missing, broken, or badly discolored teeth (unrelated to a disability)” following an exposé by Business Insider. Sheetz’s spokesperson Nick Ruffner told the Philadelphia Inquirer, “Throughout our history to date […]


Customer Engagement, Customer Experience

Walmart using a well-proven formula to attract B2B customers

January 25, 2023

Via: RetailWire

Walmart last week unveiled a new program, Walmart Business, to serve the needs of small and medium-size businesses (SMBs) and nonprofit organizations. The retailing giant has launched a new website featuring the products that its business customers need at the […]


Customer Engagement, Customer Experience

Embracing the Metaverse: A Bold Way to Improve Customer Retail Experiences

January 23, 2023

Via: Retail TouchPoints

There’s been quite a bit of hype about the metaverse — it’s the next big thing, it will transform how companies engage with customers and it will alter the way we do business. The metaverse simply integrates the physical and […]


Customer Engagement, Customer Experience

8 DTC retail trends to watch in 2023

January 23, 2023

Via: Retail Dive

2022 was a wild year for retail, with the impact of pressures like inflation largely halting the growth some direct-to-consumer and digitally native brands saw throughout the COVID-19 pandemic. 2023 is starting off to be an equally intense year for […]


Customer Experience, E-commerce

Amazon sellers can bid for more storage space with new capacity management system

January 20, 2023

Via: Charged

Amazon will introduce a new capacity management system for third-party sellers using its fulfilment services that enables the option to bid for additional storage space. Sellers will also be able to request additional Fulfilment by Amazon (FBA) inventory capacity based […]


Customer Engagement, Customer Experience

4 stand-out examples of inclusive retail tech

January 20, 2023

Via: Charged

In today’s crowded ecommerce landscape, retailers are striving to set themselves apart in any way they can – and being as inclusive as possible is a crucial part of that, with disabled consumers accounting for around £274 billion of retail […]


Customer Engagement, Customer Experience

Are retail communications out of sync with consumers?

January 18, 2023

Via: RetailWire

A survey from Emarsys finds retailers failing to align with consumers when it comes to when, how and what they want to hear. When it comes to frequency, the survey found 61 percent of retailers surveyed believe that their customers […]


Customer Engagement, Customer Experience

Amazon tops ranking for customer experience

January 17, 2023

Via: Charged

US ecommerce giant Amazon has topped a survey which asked shoppers about their spending habits from Retail Week. Both UK grocers Tesco and Asda both followed with Aldi bringing up 4th place. The discount grocer overtook Morrisons to enter the […]


Customer Experience, Loyalty Programs

What to Do Before Your Best Customer Ghosts You

January 17, 2023

Via: Retail TouchPoints

Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and […]


Customer Engagement, Customer Experience

5 Ecommerce Tips to Enhance Customer Support

January 17, 2023

Via: Independent Retailer

Ecommerce success has always been determined by how well an organization understands and meets its customers’ needs, and 2023 will be no different. The only contrasting aspect will be consumer expectations around customer support. In today’s world, customer support is […]


Customer Engagement, Customer Experience

Will advertisers benefit as Lowe’s brings its retail media sales and ops under one roof?

January 13, 2023

Via: RetailWire

Lowe’s is bringing all of its One Roof Media Network ad sales and operations in-house. The home improvement retailer yesterday said that the move, effective Jan. 31, will allow it to control all elements of its relationship with advertisers and […]


Customer Experience, Loyalty Programs

Will Best Buy customers be okay with its rewards program changes?

January 12, 2023

Via: RetailWire

The good news if you are a My Best Buy rewards program member is that you will no longer be required to make a minimum purchase to receive free standard shipping on online orders. The bad news is that you […]


Customer Engagement, Customer Experience

How to Turn One-Time Holiday Buyers into Brand Loyalists

January 11, 2023

Via: Retail TouchPoints

The beauty of the retail industry today is the number of options for brands to connect with customers. Some may argue there are too many options. Brands once had the challenge of getting customers to walk through their large store […]


Customer Engagement, Customer Experience

7 steps to turn shopper insight into action

January 9, 2023

Via: Retail Dive

We surveyed over 8,000 global consumers across four regions to find out what’s on their minds. As consumers continue to evolve the way they shop, retailers are pressed to increase agility to innovate faster and meet increasingly complex omnichannel demands. […]


Customer Engagement, Customer Experience

5 Tips for Maintaining Subscription Momentum

January 3, 2023

Via: Retail TouchPoints

Despite rumblings of consumer fatigue, Insider Intelligence research indicates that U.S. subscription ecommerce sales will continue to see double-digit growth over the coming years, swelling from $33.48 billion in 2022 to a projected $43.13 billion in 2024. The firm points […]


Customer Engagement, Customer Experience

3 Ways Retailers Can Use Decision Intelligence to Enhance Customer Experience and Boost Sales

December 29, 2022

Via: RIS News

Within the last 10 years, the retail industry has experienced an unprecedented digital transformation, further supercharged by the pandemic. In fact, since the pandemic began in 2020, e-commerce has grown two to five times faster than years previous, and in […]


Customer Engagement, Customer Experience

Role of Knowledge Management in the Retail Customer Experience Scenario

December 29, 2022

Via: Retail TouchPoints

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and better. The question that […]


Customer Engagement, Customer Experience

Creating the Best Customer Experience

December 28, 2022

Via: RIS News

To create an ideal customer experience, retailers need to look at the entire purchasing process — from browsing and checkout through to delivery and returns. Every interaction with a brand is pivotal in developing a repeat (or better yet, lifelong) […]


Customer Engagement, Customer Experience

The Customer is Always Right: Why Programmable Voice is a Key Component of Digital Retail

December 27, 2022

Via: Retail TouchPoints

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. Vonage’s latest […]


Customer Engagement, Customer Experience

Has mental health become a retail marketing issue?

December 15, 2022

Via: RetailWire

Seventy-one percent of Gen Z consumers like when brands make mental health a part of their marketing, according to the American Psychological Association (APA). Whether it’s hosting a concert where the proceeds go to mental health awareness or building an […]