Category: Customer Experience

Customer Experience, Point of Purchase, Retail Trends

Nearly half of consumers would pay more for a better shopping experience

January 2, 2020

Via: Retail Dive

Respondents to the Accenture survey aren’t the only consumers who’ve expressed frustration about the shopping process. A Zebra Technologies survey found that 75% of millennials and 53% of Gen X consumers have left a store without buying an item to […]

Customer Engagement, Customer Experience, E-payment & Data Security, Tech

The Buy-Now-Pay-Later Option That Consumers Are Raving About

January 2, 2020

Via: Independent Retailer

More and more retailers are allowing customers to pay for products in installments, with big players such as H&M, ASOS and Topshop having the service readily available for shoppers. Research from Splitit, a global installment payment solution provider, found that […]

Customer Engagement, Customer Experience

The Era of the Digital Reflex

December 26, 2019

Via: Independent Retailer

From the minute customers walk through your doors to the moment they leave, they are utilizing their phones. Whether the customer is on a phone call, scrolling through or posting on social media, or taking pictures with their friends, the […]

Customer Engagement, Customer Experience

4 ways to crank up customer engagement

December 20, 2019

Via: Customer Experience News & Trends

The first customer experience is a lot like a first date. You got them interested enough to say yes. But your work isn’t done. You’ll need to do more to keep them engaged – and agreeable to more dates! For […]

Customer Engagement, Customer Experience

Amazon expands its free return policy

December 19, 2019

Via: Retail Dive

Amazon’s attempt to position itself as an environmentally sustainable option for consumers comes after the online retail giant has faced criticism over how its operations may be harmful to the environment and potentially put workers and everyday citizens at risk. […]

Customer Experience, Point of Purchase, Suppliers

Why Your Store Should Offer BOPIS

December 16, 2019

Via: SCMR Editorial

Optimize customer experience and sales by offering online shoppers the option to pick up their purchases in your stores. Retailers consider the last mile of their fulfillment operation to be the most important to get right in order to keep […]

Customer Engagement, Customer Experience, E-commerce, Retail Types

Kohl’s Makes Last-Minute Holiday Push with Stores Open Around the Clock Till Christmas

December 11, 2019

Via: Retail Info Systems News

Kohl’s is making last-minute shopping easy for customers by offering free, in-store pick up within two hours on most eligible purchases made on its website and mobile app through Christmas Eve, with most orders ready within one hour. In addition, […]

Customer Experience, Point of Purchase

Over a quarter of US shoppers have purchased counterfeit goods: Report

December 10, 2019

Via: Retail Dive

The sale of fake items has been a problem for retailers for some time, especially during the holiday season. Online marketplaces like Amazon, eBay and Etsy have often been the subject of scrutiny for counterfeit goods sold on their sites. […]

Customer Experience, Point of Purchase, Retail Types, Stores

What the holidays could do to department stores

December 9, 2019

Via: Retail Dive

Department stores once owned the holidays, staging celebrations that seemed above the sales hustle while simultaneously making the season lucrative for themselves. These days the holidays own them. Department stores aren’t alone in their dependence on the fourth quarter; the […]

Customer Engagement, Customer Experience, Retail Trends

Macy’s launches SoGifted shop to highlight female entrepreneurs

December 6, 2019

Via: Retail Dive

Macy’s is leveraging its investment in b8ta with the SoGifted launch. The retailer was one of multiple investors that made up a Series C funding round totaling $50 million. Back in October, the startup also announced that it was transitioning […]