Category: Customer Experience

January 2, 2020

Respondents to the Accenture survey aren’t the only consumers who’ve expressed frustration about the shopping process. A Zebra Technologies survey found that 75% of millennials and 53% of Gen X consumers have left a store without buying an item to […]

January 2, 2020

More and more retailers are allowing customers to pay for products in installments, with big players such as H&M, ASOS and Topshop having the service readily available for shoppers. Research from Splitit, a global installment payment solution provider, found that […]

December 26, 2019

From the minute customers walk through your doors to the moment they leave, they are utilizing their phones. Whether the customer is on a phone call, scrolling through or posting on social media, or taking pictures with their friends, the […]

December 20, 2019

The first customer experience is a lot like a first date. You got them interested enough to say yes. But your work isn’t done. You’ll need to do more to keep them engaged – and agreeable to more dates! For […]

December 19, 2019

Amazon’s attempt to position itself as an environmentally sustainable option for consumers comes after the online retail giant has faced criticism over how its operations may be harmful to the environment and potentially put workers and everyday citizens at risk. […]

December 16, 2019

Optimize customer experience and sales by offering online shoppers the option to pick up their purchases in your stores. Retailers consider the last mile of their fulfillment operation to be the most important to get right in order to keep […]

December 11, 2019

Kohl’s is making last-minute shopping easy for customers by offering free, in-store pick up within two hours on most eligible purchases made on its website and mobile app through Christmas Eve, with most orders ready within one hour. In addition, […]

December 10, 2019

The sale of fake items has been a problem for retailers for some time, especially during the holiday season. Online marketplaces like Amazon, eBay and Etsy have often been the subject of scrutiny for counterfeit goods sold on their sites. […]

December 9, 2019

Department stores once owned the holidays, staging celebrations that seemed above the sales hustle while simultaneously making the season lucrative for themselves. These days the holidays own them. Department stores aren’t alone in their dependence on the fourth quarter; the […]

December 6, 2019

Macy’s is leveraging its investment in b8ta with the SoGifted launch. The retailer was one of multiple investors that made up a Series C funding round totaling $50 million. Back in October, the startup also announced that it was transitioning […]