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Category: Customer Experience


Customer Experience, Loyalty Programs

Wayfair launches membership-based loyalty program

October 16, 2018

Via: Retail Dive

Several retailers are bolstering their loyalty programs, with most making it easier to earn rewards without membership fees or even the need for a store credit card. Macy’s, DSW, Gap Inc., Kohl’s and Target have all tweaked their programs in […]


Customer Engagement, Customer Experience

4 things customers hate about service – and how you can be better

October 15, 2018

Via: Customer Experience News & Trends

You work hard to deliver great customer experiences. Yet, most customers say service is getting worse. Here’s what they hate most – and how you can do better. A full 55% of customers in an Empathica Inc. study said they […]


Customer Engagement, Customer Experience

Increasing Brand Visibility for Ecommerce Retailers

October 11, 2018

Via: Independent Retailer

For independent online sellers, getting brand exposure is a real challenge. In fact, when we interview retailers, getting customers to find their online store is usually one of their biggest challenges. With retail behemoths like Amazon and Walmart dominating online […]


Customer Experience, Point of Puchase

Will Nike kick up sales on Jet.com?

September 26, 2018

Via: Retail Dive

Nike has garnered much attention over the last few months, for better or for worse. The brand earlier this month announced it would begin selling apparel, accessories and shoes on Jet.com — the Walmart-owned e-commerce marketplace that caters to wealthier, […]


Customer Engagement, Customer Experience, Retail Types, Stores

BJ’s expands toy selection for the holidays

September 19, 2018

Via: Retail Dive

Toys R Us faced heavy competition from mass merchants and Amazon for years leading up to its disastrous 2017 holiday season and subsequent liquidation. Its failure opened a $1.3 billion hole in the domestic toy market, into which retailers of […]


Customer Engagement, Customer Experience

E-commerce shoppers expect free shipping, branded giveaways

September 14, 2018

Via: Retail Dive

The power of free giveaways is especially strong among younger demographics, as 75% of Gen Z survey respondents and 60% of millennial respondents said free giveaways were likely to turn them into repeat customers. Yet, consumers don’t want to trade […]


Customer Experience, Loyalty Programs

3 pillars to building shopper loyalty

September 6, 2018

Via: Retail Dive

Today’s retailers are facing an uphill battle. Consumer shopping behavior is continuously changing, and among larger retailers like mass merchants, wholesalers or grocery chains, there is fierce competition for shopper loyalty. Most leading retailers carry the same products from the […]


Customer Experience, Loyalty Programs

PetSmart fetches new loyalty program

August 31, 2018

Via: Retail Dive

PetSmart has positioned itself well in a growing but highly competitive retail space, thanks to its acquisition last year of popular online pet supplies site Chewy.com, but there’s no room to relax. The retailer has been growing since it was […]


Customer Engagement, Customer Experience, Retail Types, Stores

Urban Outfitters cuts lead times by a month

August 30, 2018

Via: Retail Dive

“We believe there is a shift in fashion that is creating demand for newness and variety,” said Hillary Super, president of apparel and accessories at Anthropologie Group on the company’s May first quarter earnings call. The fashion group’s primary customers, […]


Customer Engagement, Customer Experience, Retail Types, Stores

Target’s Innovative Approach to Fulfillment Helps It Break Traffic and Sales Records

August 29, 2018

Via: Retail Info Systems News

Target has been investing in its retail technology since last year and it seems those changes are starting to resonate with shoppers. The big box retailer broke both traffic and comparable sales records in its latest quarter. “At the beginning […]