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Category: Customer Experience


Customer Engagement, Customer Experience

Embedding a Foundation Now for In-Store Personalization

August 16, 2019

Via: Retail Info Systems News

The impact of digital was first felt by retailers through the evolution of online shopping over the past decade. In conjunction with this the retail industry witnessed the ubiquitous adoption of smart devices by consumers. However, due to many practical […]


Customer Engagement, Customer Experience

5 ways to improve B2B customer relationships

August 6, 2019

Via: Customer Experience News & Trends

Some companies squander opportunities to build better B2B customer relationships. Here’s where they go wrong, plus five steps to enrich yours. B2B relationships have more potential for loyalty and growth than B2C relationships, which are more transaction-focused. In B2Bs, sales […]


Customer Experience, E-commerce, Point of Purchase, Retail Trends, Retail Types, Stores

Amazon Prime members more likely to make in-store purchases

August 6, 2019

Via: Retail Dive

Though consumers are using digital tools to make purchasing decisions, they continue to shop offline. DMI’s research appears to illustrate that consumers will use artificial intelligence tools, mobile technology and Amazon’s search engine to find new products, but ultimately they […]


Customer Experience, Point of Purchase, Self-Checkout, Tech

Shoppers spend less at Amazon Go than other convenience stores

July 25, 2019

Via: Retail Dive

This analysis comes just after Amazon announced its plans to open more Amazon Go stores in Chicago and Seattle. Though the company’s physical store operations are relatively new, it appears to be in line with the shopping patterns of other […]


Customer Experience, FMCG products, Point of Purchase, Retail Types

Walmart Tests the Pickup-Only Waters

July 24, 2019

Via: Retail Info Systems News

Walmart opened the doors—or car lanes more aptly—this month to its first Pickup Point concept store. The 40,000-square-foot Walmart Pickup Point in Lincolnwood, IL, will fulfill online orders through pickup or delivery options, but shoppers will not be able to […]


Customer Experience, E-commerce, Point of Purchase, Retail Types

Uber launches shopping app with Cargo to boost in-car commerce

July 18, 2019

Via: Retail Dive

The Cargo Store app aims for a slice of the more than $200 billion in-car commerce opportunity as ride-hailing apps like Uber give consumers more time for mobile-based activities like shopping or consuming media. The app is the latest culmination […]


Customer Engagement, Customer Experience, Suppliers

Pressure From Amazon May Be Forcing Retailers to Offer More Shipping Options, Says New Survey

July 17, 2019

Via: SCMR Editorial

Amazon is putting pressure on retailers, and failure to provide competitive shipping options is costing online them business, according to a new survey of merchants and consumers conducted by e-commerce platform BigCommerce. Half of the nearly 3,000 consumers surveyed said […]


Customer Engagement, Customer Experience

Consumers like chatbots but prefer human interaction

July 17, 2019

Via: Retail Dive

Chatbot integration may have gotten off to a bumpy start, but the Drift and SurveyMonkey Audience report indicates that younger consumers may be more willing to engage with the technology. Per the report, 35% of consumers ages 18 to 24 […]


Customer Engagement, Customer Experience, Point of Purchase

How Your Store’s Layout and Presentation Can Help Sales

July 12, 2019

Via: Independent Retailer

The front end of your store is responsible for most of your customer experience. A great layout and thoughtful presentation will result in increased sales across the board. Impressions Are Everything A store sells an experience as much as it […]


Customer Engagement, Customer Experience

Why you shouldn’t miss PX+ Festival

July 12, 2019

Via: Lightspeed POS

The summer months are all about festivals, celebrating good music with friends all weekend long. But have you heard about a festival that celebrates the hospitality industry? That’s exactly what PX+ Festival is all about. PX+ Festival is a weekend-long […]