June 24, 2016
Via: The Retail Doctor BlogTrends become opportunities. That’s what I heard when I was an invited guest at IBM’s massive Amplify conference in Tampa a few weeks ago. I had unprecedented access and received a fire hose of information from one of the world’s […]
May 2, 2016
Via: The Retail Doctor BlogEveryone is busy trying to understand and predict the future of shopping and of retail in particular. But too many retailers have their heads down ignoring any new development as pie-in-the-sky or not relevant to them. They just want to […]
Customer Engagement, Customer Experience
April 4, 2016
Via: The Retail BloggerIt’s no secret that mobile commerce is on the rise. According to recent Google data, smartphone shopping is reaching remarkable new heights, with a 120% increase in mobile shopping-related searches over the last year. And for retailers, this means that […]
March 18, 2016
Via: Innovative Retail Technologies NewsTarget is looking to hire 20 new engineers and staffers for its mysterious tech startup called “Goldfish” led by West Stringfellow, according to Bisnow. The company has been curiously mum about the intent of the new startup, which is part […]
March 7, 2016
Via: Innovative Retail Technologies NewsDeloitte recently released its 2016 Retail and Distribution Industry Outlook, in which Rod Sides, US Retail and Distribution leader at Deloitte, shares his thoughts on growth opportunities and industry trends for retail and distribution firms in 2016. Among other things, […]
Customer Engagement, Customer Experience
February 22, 2016
Via: Retailing TodayOne in three consumers has changed brands because of the information they found while shopping online, according to research from Google. That means that great product content can make or break your brand’s online presence. Unfortunately, many brands struggle with […]
February 17, 2016
Via: Business WireThe retail environment is constantly changing with every new style, product and season. While change is often retailer and consumer-driven, technology is shaping eight of the top 10 trends expected to have the greatest impact on retail sales in 2016 […]
February 16, 2016
Via: Essential Retail NewsRetailers need to be aware that digital services are now expected as standard by consumers. Research from cloud-based omnichannel platform, Kibo, stated only 5% of consumer prefer to completely avoid multichannel shopping. The study of 3,000 UK and US consumers […]
Customer Engagement, News & Trends
February 15, 2016
Via: Chain Store AgeMost brick-and-mortar retailers already offer some level of online and/or omnichannel customer engagement. But many of them aren’t very good at it. The technical, business and cultural skillset that goes into successful digital retailing is distinct from the knowhow that […]
February 10, 2016
Via: Chain Store AgeConsumers are generally willing to use mobile apps to assist with grocery shopping, and there is one retailer whose app is the clear favorite. According to a new study from Blackhawk Engagement Solutions,’ “How Grocery Shoppers Shop: Changing Trends in […]
February 9, 2016
Via: Duct Tape MarketingNow that we don’t have to wait for a dial-up modem to kickstart our Internet connections, and most sites open without having to type in http://www, there is still one final frontier to overcome: the “.com.” Dot-com is a popular […]
February 9, 2016
Via: Retailing TodayStores that double as classrooms, sensory-rich environments and a rental versus a buy retail model. These are three of the five trends that shopping center developer Westfield believes will shape the future of retailing. The trends are highlighted in a […]
February 8, 2016
Via: The Retail Doctor BlogRetailers have tried everything it seems to get employees to sell more. So many try to hire the natural born salesperson. That doesn’t really work because generally they are few and far between. Some try to use contests but that only […]
February 8, 2016
Via: Customer Experience News & TrendsThe ideal experience motivates customers to buy again. Yet, many companies’ practices and policies discourage loyalty. Do you commit any of these common mistakes? These are the things that frustrate customers most when they try to buy a product, schedule […]
February 8, 2016
Via: Essential Retail NewsEveryone likes the personal touch. Whether it is the local barista remembering your morning coffee order, or a website suggesting a top to go with the jeans you bought last month. Today, offering a service which is special and thoughtful […]
February 5, 2016
Via: SCMR EditorialAs educational delivery methods morph, and as the requirements associated with supply chain careers evolve, the ways in which students receive supply chain executive education are also changing with the times. From massive open online courses (MOOCs) to education developed […]
Customer Experience, News & Trends
February 4, 2016
Via: Essential Retail NewsAsda’s new Toyou platform is looking to integrate native applications – including Passbook and Google Now – to alert staff when customers come into a store to pick up their online orders. Launched at the end of 2015, Asda rolled […]
News & Trends, Retail Types, Stores
February 3, 2016
Via: Innovative Retail Technologies NewsToday’s retail leaders face the risk of becoming laggards, or even disappearing altogether in the next five years as the result of digital disruption. Traditional retailers need to adopt characteristics of start-ups such as innovation, agility, and experimentation in order […]
February 2, 2016
Via: Forbes MarketsThe Dow Jones Industrial Average, a.k.a. the Dow, is the second oldest U.S. stock index, preceded only by the Dow Jones Transportation Average. Named after Wall Street Journal editor Charles Dow and statistician Edward Jones (no relation to the investment […]
Customer Experience, News & Trends
February 1, 2016
Via: Shopify BlogHow well do you know your customers? Getting to know your audience is one of the most important parts of growing a business and it can be as easy as sending a single email with a well-structured survey. With the […]