The ideal experience motivates customers to buy again. Yet, many companies’ practices and policies discourage loyalty. Do you commit any of these common mistakes?
These are the things that frustrate customers most when they try to buy a product, schedule a service or get help during their journey. “When you give customers value and ease, they have little reason to go to your competitors,” says Kate Nasser, a management and customer service coach.
That’s why you want to avoid the issues that turn off customers.
