Tag: online

May 17, 2017

Customer experience is crucial in the online retail industry. However, creating a consistently positive experience for each customer that enters your online store can be challenging. What’s the one element that you may not be able to eliminate altogether, but […]

April 25, 2017

Your marketing and sales team has done their jobs. Customers are flooding to your product pages, and it’s time to close the deal. But is your website up to the task? You need to make sure your product pages pop […]

December 12, 2016

When you earn the lion’s share of your profits during the holiday season, there are two big questions small retailers should be asking themselves: 1. Did I adequately prepare for my holiday business? 2. What can I do if holiday […]

August 23, 2016

Long gone are the days when your only retail competition were the other shops around town. Thanks to the online shopping boom, you now have to compete with retailers all around the world. But that doesn’t make success impossible, it […]

August 9, 2016

With our increased reliability on instantaneous web-based information, it’s never been more important to maintain an online presence for your business. Despite this, almost half of all small businesses in the U.S. are without a website, never mind a blog […]

April 21, 2016

Shopping for groceries online is a habit that fits both our busy lives and the retail trends. The dedicated e-commerce websites come forward with virtual product lanes where the customers can digitally browse their offers – some even provide chat […]

March 23, 2016

In case you needed yet another reminder of how competitive the online delivery vertical is getting, online deal platform Groupon is adding a new city of operation to its OrderUp on-demand food delivery app. OrderUp service is now available in […]

March 22, 2016

The luxury retailer enables its sales staff to create custom boutique pages for online shoppers. With nearly 92 years of experience under its belt, Saks Fifth Avenue knows the best way to please its upscale clientele is with personal service. […]

March 11, 2016

Everyone knows detecting fraudulent e-commerce activity is crucial, but how do you know when something is up? Fraud detection provider Simility aggregated patterns across 500,000 browser-based devices throughout January 2016. Analysts looked for patterns in the 10,000 (or 2%) of […]

March 9, 2016

eCommerce business owners have many options when it comes to offering customer service to their visitors. From phone help to social media interactions, there’s no lack of communication methods in today’s world. Live Chat is considered by many to be […]

March 9, 2016

For the first time in retail history, customers want more than retailers are able to offer. Modern consumers want to to buy online, but pick up or return at the store. They want to browse product information on their laptop […]

March 4, 2016

When it comes to cold and flu remedies in their own search results, big e-retailers say ‘promote thyself.’ Private-label products outperform name brands for some of the largest retailers’ web search results in the cough, cold and allergy products category […]

March 3, 2016

In store, online, across the world, and through our phones—there are more ways to buy today than ever before. Now you can pay through apps, shop for products on Facebook, or on Pinterest, and turn your phone into a POS card […]

March 1, 2016

Retail Systems Research, LLC has released its findings from its 2016 Benchmark Report, Digital Divergence: The Future Of Digital Commerce. The report, based on a survey of 120 retailers, found that retailers believe digital convergence is out of reach, despite […]

March 1, 2016

A recent report from iVend Retail found that retailers are losing out on conversions due to a lack of personalization and unconnected customer experiences across online, mobile and in-store interactions. In fact, 70 percent of consumers polled in North America […]

February 29, 2016

A Beyond the Rack executive at eTail West 2016 revealed that the online discount retailer’s mobile application saw higher conversion rates, with members becoming 10 percent more valuable post-download. During the keynote session, “Don’t Leave Money On The Table: Beyond […]

February 25, 2016

Consumers in the U.S. are definitely relying on digital tools to aid their shopping activities. According to a new study of 2,000 consumers in nine countries including the U.S. from Deloitte, “Navigating the New Digital Divide,” 49% of purchases made […]

February 24, 2016

When it comes to providing a positive environment for online shoppers, one retailer stands above the rest. In conjunction with its 18th Annual Mystery Shopping Study conducted in the fourth quarter of 2015, the e-tailing group has released its ninth […]

February 22, 2016

One in three consumers has changed brands because of the information they found while shopping online, according to research from Google. That means that great product content can make or break your brand’s online presence. Unfortunately, many brands struggle with […]

February 19, 2016

Although not many consumers are currently shopping for groceries online, those who do are likely to be repeat customers. According to “The 2016 Online Grocery Shopper,” a survey of more than 500 U.S. online consumers from Toronto-based grocery technology provider […]