Tag: online

February 19, 2016

The surge in fraudulent e-commerce transactions which was predicted in the wake of U.S. EMV compliance may already be happening. According to the new Online Fraud Index from payment platform provider Pymnts.com and security technology vendor Forster, fraud attacks on […]

February 17, 2016

Consumer trend data shows that more than half of digital shoppers will use one specific channel for making purchases at least once within a year. According to a new report from eMarketer, 95.1 million Americans ages 14 and older, or […]

February 15, 2016

As a business owner, it’s important to take information security seriously – not only for your sake, but your customers’ too. Allowing sensitive data to fall into the wrong hands can cause serious trouble for your brand reputation, or worse. […]

February 12, 2016

EBay and its CEO, Devin Wenig, have a big task ahead for 2016: Proving to investors that the e-commerce site is still growing after its split from payments giant PayPal last year. So far, things aren’t looking good for eBay, […]

February 10, 2016

Advanced omnichannel retailing is not just for big chains anymore. Murdoch’s Ranch & Home Supply, a Bozeman, Montana-based specialty retailer with 30 stores in the upper Midwest, has implemented Kibo’s order management platform to provide real-time local inventory availability and […]

February 9, 2016

In late 2013 China began testing new procedures to make it easier for Chinese consumers to order from foreign websites and to receive their goods quickly and without paying hefty fees. Since the program launched, those special zones have processed […]

February 5, 2016

In 2015, the customer experience across a few industries shined. Elsewhere, according to a new research, not so much. Overall customer satisfaction dropped last year, with the exception of a few shining stars. That’s what The American Customer Satisfaction Index, […]

January 29, 2016

Essential eCommerce breaks down the top benefits and tips retailers should consider when embarking on cross-border eCommerce via marketplaces. In the next couple of years, countries like the US and UK will only have a marginal percentage of the total […]

January 22, 2016

Abandoned carts get plenty of attention. Retailers run reports on lost revenue from abandons. Email campaigns start hitting customers as soon as an hour after they abandon. A day later, another email comes. Targeting cart abandoners is definitely effective. Statistics […]

January 15, 2016

CloudTags, the creator of Connected Stores, today announced it is working with Timberland, one of the world’s leading outdoor lifestyle brands, to blend physical and digital customer experiences in its Herald Square store in New York City. Through the use […]

January 13, 2016

A new study links retailers’ success to an omnichannel strategy that includes physical stores. According to the report, by L2 and titled “Death of Pureplay Retail,” online-only retailers are at a disadvantage due to high costs for marketing and shipping, […]

December 29, 2015

When it came to clicking online coupons in 2015, consumers had clear preferences about what they wanted discounts for. Online deal and discount platform RetailMeNot.com released a list of the 10 most popular coupons among its users in 2015. Some […]

November 12, 2015

Fraud detection provider tracks each page of retailers’ e-commerce sites to spot potential theft. The operator of GiftCardMall.com wanted to fulfill orders faster, but without compromising its ability to weed out criminals. When parent Blackhawk Networks, a third-party provider of […]