eCommerce business owners have many options when it comes to offering customer service to their visitors. From phone help to social media interactions, there’s no lack of communication methods in today’s world. Live Chat is considered by many to be the most convenient and mutually beneficial method of delivering customer service by an online store.
Increased customer satisfaction — According to Forrester Research, 44% of online shoppers said that Live Chat is one of the most important features an eCommerce website can offer. It creates a sense of personal attention and speeds up the buying process by not requiring customers to leave the site in search of answers.
