December 7, 2022
Via: Independent RetailerThe fashion industry has seen a strong recovery emerging from the pandemic. According to The State of Fashion 2023 conducted by The Business of Fashion (BoF) and McKinsey & Company, global industry revenue in 2021 grew 21 percent year-on-year, and […]
November 30, 2022
Via: Independent RetailerFrom electronics to clothing, consumers around the world want products that are more environmentally sustainable and ethically produced, including the jewelry they wear. In fact, many shoppers are now asking the jewelry industry how they are making their merchandise, where […]
November 30, 2022
Via: Independent RetailerAfter a COVID-19 slump, an unprecedented 2.5 million weddings are set to take place in 2022 — a surge not seen since 1984. Americans are also planning to spend $68.7 billion in 2022, up from $25.7 billion in 2020, on […]
November 16, 2022
Via: Independent RetailerThis year, Drizly continued their annual Top Shelf Retailer Awards program to celebrate 100 retailers and brands who go above and beyond in 10 unique categories to create moment-making customer experiences. Award winners are based on customer store ratings, reviews, […]
October 31, 2022
Via: Independent RetailerNovember is already here, can you believe it? Before you know it, the holidays will be over and retailers will be making preparations for spring and summer sales. We have two more months before the end of the year hits, […]
August 30, 2022
Via: Independent RetailerIn 2019, there were approximately 13 million women-owned businesses in the United States. Those companies employed almost 9.4 million Americans and earned $1.9 trillion in revenues. However, the number of women-owned businesses dropped 25 percent during the early months of […]
Customer Engagement, Customer Experience
August 9, 2022
Via: Independent RetailerAs the fall season is rapidly approaching, shoppers are on the lookout for fun events and festivities. Given the welcoming shift to social activities ramping up this year with a decrease in pandemic anxiety, savvy retailers have superheaded the re-emergence […]
August 9, 2022
Via: ChargedRetailers should integrate text messages into their marketing channels, according to new research from Wunderkind, surveying over 2,000 consumers. The data revealed that while email is still the preferred marketing channel, text is becoming more prevalent. Approximately 84% saying they […]
August 8, 2022
Via: Independent RetailerAmericans were expected to spend about $102.74 individually on Halloween in 2021, according to the National Retail Federation. This year may be a bit different, thanks to inflation, but only time will tell if that scares off consumers this year. […]
Customer Engagement, Customer Experience
July 29, 2022
Via: Independent RetailerWith the new era of retail increasing shopper expectations, delivering a flawless in-store customer experience has never been more critical. Adopting item-level radio-frequency identification (RFID) technology ensures customer service is elevated to new levels in order to remain relevant within […]
July 27, 2022
Via: Independent RetailerWith U.S. inflation being the highest it has been in four decades, consumers are looking for ways to cut costs — especially when it comes to back-to-school shopping. As American families head in-store to stock up on school supplies, 75 […]
July 21, 2022
Via: Independent RetailerOne of the biggest challenges to come out of the pandemic is the ongoing labor shortage and its impact on several industries, including supply chains. On top of demand for capacity, high fuel costs, and continual disruptions and congestion in […]
Customer Engagement, Customer Experience
July 14, 2022
Via: Independent RetailerMany small business owners automatically view customer complaints as a negative impact, but that is a misguided assumption. When something bothers consumers so much that they contact the business letting them know they are not happy, such situations can create […]
E-payment & Data Security, Tech
July 5, 2022
Via: Independent RetailerOne of the most significant economic impacts of the COVID-19 pandemic was the dramatic increase in ecommerce as consumers avoided brick-and-mortar stores. The industry was quick to pivot and enable businesses to operate without requiring a physical presence, which helped […]
June 9, 2022
Via: Independent RetailerProviding worker flexibility decreased Neiman Marcus’ turnover by 20 percent — proving schedule flexibility is a driver of success in the retail space. Furthermore, research has directly connected flexible work hours to a happier, more productive workforce, but is it […]
Customer Engagement, Customer Experience
June 7, 2022
Via: Independent RetailerWhen a small-to-medium sized merchant experiences rapid growth, its profit margins might go up, but its back office operations often go into meltdown. Spreadsheets get used to plug gaps between systems; mistakes and delays become commonplace, resulting in poor customer […]
Customer Engagement, Customer Experience
May 31, 2022
Via: Independent RetailerEvery single business out there had to make changes to their model when the pandemic striked. Whether it was putting more focus into their ecommerce websites, offering different contactless payment and delivery options, or increasing their presence on social media, […]
April 28, 2022
Via: Independent RetailerTechnology plays a huge role in successfully running a business. Especially in today’s world where customer data is essential in order to personalize the shopping experience, retailers need a reliable technology partner in order to help them compete among the […]
Customer Experience, Loyalty Programs
April 28, 2022
Via: Independent RetailerInflationary concerns are growing across the globe. The cost of just about every product and service is at their highest level since 1981, and the ripple effect on businesses is that sales are slowing as consumers look for ways to […]
April 28, 2022
Via: Independent RetailerIn April 2021, iOS released a major privacy update which gave users tremendously more transparency and control over how brands track them for advertising purposes. Overnight, this massive change forced brands to overhaul their strategy of how they are using […]