April 21, 2022
Via: Independent RetailerFrom ports clogged with containers and raw materials running low, to factories shutting down and truck drivers being in short supply, retailers have faced a steady stream of devastating supply chain issues over the last year. The worst part is […]
April 12, 2022
Via: Independent RetailerCustomer demand for environmentally-friendly offerings has been on the rise for years, but its market hold is now so strong that not even the COVID-19 pandemic managed to slow the trend down. The 2021 Global Sustainability Study authored by Simon-Kucher […]
April 7, 2022
Via: Independent RetailerIn celebration of the 10th anniversary, FedEx’s annual Small Business Grant Contest is offering grants and services to 10 U.S.-based small businesses, distributing a collective prize pool of more than $365,000. Winners will also receive FedEx Office print and business […]
Customer Experience, Point of Purchase
March 31, 2022
Via: Independent RetailerAs consumers once again begin emerging from a pretty locked down and socially distanced winter season, they are going to be super eager to get out of the house and not only enjoy the warmer weather, but also to mingle […]
March 17, 2022
Via: Independent RetailerRetailers around the world have felt the impact of the supply chain crisis. While the problem may appear too daunting to solve, there are several opportunities that brands can seize to mitigate loss and build their customer support. How Did […]
March 15, 2022
Via: Independent RetailerIt might be the understatement of the century to say that market conditions have not been ideal or kind to many businesses over the past two years. Brick-and-mortar retail faced some of the harshest conditions in recent memory, and with […]
February 8, 2022
Via: Independent RetailerThe law of unintended consequences can affect any complex system. Certainly, for retailers, it seems the explosion in ecommerce, accelerated by the pandemic, has had a knock-on effect on consumers’ expectations when it comes to in-store experiences, too. According to […]
January 27, 2022
Via: Independent RetailerProduct returns are a big problem for retailers. In 2020, consumers returned an estimated $428 billion in merchandise, representing more than 10 percent of total retail sales. With ecommerce booming, returns are soaring as customers place more orders on a […]
January 20, 2022
Via: Independent RetailerThe COVID-19 pandemic forced retailers to improvise and rapidly implement sweeping changes as they struggled to survive. Now, the chaos is gradually giving way to a new order, and as they look to 2022, many businesses are finally hoping for […]
Customer Experience, Loyalty Programs
December 30, 2021
Via: Independent RetailerRetailers have been using loyalty programs to turn new customers into returning shoppers for years. In 2016, the consumer loyalty management market was valued at almost $2 billion. By 2023, that figure is expected to reach nearly $7 billion — […]
December 28, 2021
Via: Independent RetailerRetail is undergoing an unprecedented transition. Ecommerce has been on the rise, and then COVID-19 happened, rocking the industry to its core as stores around the world closed and online sales skyrocketed. Amid all of these changes, sustainability has moved […]
Customer Experience, Point of Purchase
December 16, 2021
Via: Independent RetailerConsumers are shopping with intention this holiday season and prioritizing small and local businesses, according to a new Mastercard survey. In response to this growing desire to support Main Street and shop with meaning, Mastercard is rewarding cardholders when shopping […]
November 30, 2021
Via: Independent RetailerThe modern shopper journey has transformed so drastically over the past few years that the company Alter Agents decided that the shifting shopper landscape was ripe for study. Ultimately, they conducted a national survey earlier in 2021 asking respondents about […]
November 18, 2021
Via: Independent RetailerThe pandemic has drastically changed the way consumers shop, and as a result, brick-and-mortar retailers have pivoted to meet evolving needs. For some brands, this means creating co-working spaces inside of their storefronts — designing a place where customers can […]
November 16, 2021
Via: Independent RetailerOn September 9, President Joe Biden announced a series of proposals to combat the COVID-19 pandemic more aggressively, including new federal safety regulations that call for businesses with more than 100 workers to require vaccinations against the coronavirus. This will […]
Customer Engagement, Customer Experience
November 11, 2021
Via: Independent RetailerEven though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. With the new year almost […]
November 4, 2021
Via: Independent RetailerDespite the hardships of coronavirus, a quarter (24%) of U.S. retailers consider COVID-19 to be a catalyst for positive business change, according to research from Emarsys. In a survey of 350 U.S. retailers, Emarsys found that these respondents believe they […]
Customer Engagement, Customer Experience
October 19, 2021
Via: Independent RetailerIn an Amazon-driven market, how can specialist retailers get closer to their customers? They have something that the growing mass of online conglomerates just cannot offer — their domain expertise. In many cases a customer needs more than just picking […]
September 16, 2021
Via: Independent RetailerMerchLogix, a leading provider of space planning and merchandise operations software, and DM Buck Advisory, a research and financial consultancy, today published a research report, Retailers and Shoppers Turn Attention (and Investments) to Stores: A Financial Analysis. The findings are […]
September 15, 2021
Via: Independent RetailerIt is no secret that COVID-19 has directly impacted the way consumers browse, shop, and purchase goods and services. The pandemic accelerated some of the changes that were already underway, such as the digitization of retail processes, the closing of […]