Tag: operations

May 3, 2021

The retail apocalypse has left retailers scrambling, for years, to innovate forward. No amount of sales, next-gen tech, or masks and sanitizer is going to suddenly make traditional in-store and shopping mall experiences shine like they once did. Something new […]

April 7, 2021

J. Crew was one of the first retailers that filed for Chapter 11 during the pandemic’s early days last year. Following its bankruptcy exit, the retailer said it intends to focus on its omnichannel shopping experience across its physical, online […]

January 28, 2021

Getting back to some semblance of pre-pandemic normalcy in the U.S. is entirely dependent on the nation’s ability to get a handle on the coronavirus. Medical professionals and public policy experts have been pointing to individual and business safety measures […]

January 6, 2021

Outside line monitoring, reservations, time limits and mobile checkout are some ways retailers have been managing customer queues during the pandemic. Lines outside grocers and big boxes seen at the beginning of the pandemic are expected to return in many […]

December 28, 2020

In the first major post-holiday report, Mastercard has projected U.S. retail sales grew 3.0 percent in the expanded selling season from Oct. 11 through Dec. 24, short of 2019’s four percent gain, but ahead of a forecast for 2.4 percent […]

September 30, 2020

It’s that time of year again when retailers set out their “help wanted” signs for new hires to assist in getting through the Christmas rush. This year, however, has been anything but typical for retailers, and that is true as […]

September 8, 2020

Asked about their experiences with businesses that have added curbside pickup options since COVID-19, 55 percent of consumers chose the description “fast & easy” in a survey from Medallia Zingle, 35 percent said “a little rocky” and 10 percent “poor.” […]

July 24, 2020

Buoyed by increased incidents and new ways to steal, theft, fraud and losses from other retail “shrink” rose to $61.7 billion in 2019, according to the National Retail Federation’s (NRF) annual “National Retail Security Survey.” The record haul by thieves […]

July 23, 2020

Customers returned to recently reopened Best Buy stores in the second quarter while continuing to place online orders at record levels for the consumer electronics chain. The retailer has also made an important connection between its frontline workers and sales […]

July 22, 2020

The list of retailers opening stores on Thanksgiving Day has been growing for years and 2020 may prove no different than in the past. It will, however, have one notable exception as Walmart has announced that it will close its […]

July 6, 2020

A survey from Inmar Intelligence finds 88 percent of U.S. consumers planning to continue to shop online to avoid crowds, yet 40 percent have held back on purchasing online due to complicated returns processes. Other findings from the survey: Forty-two […]

April 16, 2020

Nearly 637,000 people in the U.S. have contracted COVID-19 to date and more than 28,000 have died. Every state in the nation and all its territories have had cases reported, and there are likely many others still unknown due to […]

April 7, 2020

Products that were surefire sellers three weeks ago are suddenly unpopular as the threat of coronavirus temporarily rewrites what many consumers think of as convenient — and even safe — to buy. Fresh produce sales have been impacted by coronavirus […]

October 5, 2018

This year the struggling department store retailer over and over has announced store closures that are adding up to hundreds across the country. In May, the company said it closed 108 stores (67 Kmarts and 41 Sears stores) in the […]