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Has COVID-19 revealed pickup’s pain points?

September 8, 2020

Asked about their experiences with businesses that have added curbside pickup options since COVID-19, 55 percent of consumers chose the description “fast & easy” in a survey from Medallia Zingle, 35 percent said “a little rocky” and 10 percent “poor.”

A survey from Rakuten found minimal wait times were particularly important for pickup from retailers or restaurants, but other factors also weighed in. Asked what is important when picking up their order, the top four answers in the Rakuten survey were:

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