A survey from Inmar Intelligence finds 88 percent of U.S. consumers planning to continue to shop online to avoid crowds, yet 40 percent have held back on purchasing online due to complicated returns processes.
Other findings from the survey:
- Forty-two percent shared that they now mail their returns due to COVID-19;
- Eighty-nine percent of consumers indicated that they wanted to receive returns-status updates via e-mail and/or text;
- Fifty-six percent think it’s easy to return online purchases, yet 58 percent prefer to return purchases in a store.
