A new survey of U.S. and U.K. shoppers finds 55 percent want a chatbot to provide support for finding specific products, in addition to customer service.
The survey from Lucidworks included 400 respondents each in the U.S. and U.K.
Among U.S. respondents, 64 percent say they want to use a chatbot for support finding specific products and 59 percent want to check product compatibility or get additional product information. Seventy percent said they use a site’s chatbot every visit or often. American consumers most commonly turn to chatbots for customer service.
