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What’s holding consumers back from adopting AR/VR shopping tech?

July 30, 2021

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Less than half of consumers claim interest in using virtual or augmented reality tools before making a purchase, although it depends on the category, according to a global YouGov survey.

For clothing, 43 percent of consumers were interested in using AR/VR pre-purchase. That compares to technologies/home appliances, 36 percent; furniture, 29 percent; and video games, 20 percent.

Interest skewed higher among younger respondents, offering hope for greater acceptance as younger generations age. Among 18-to-24 year olds, interest in using AR/VR in shopping for clothes was at 52 percent; technologies/home appliances, 40 percent; furniture, 32 percent; and video games, 38 percent.

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