January 3, 2024
Via: Retail DiveReturns, including fraudulent returns, have escalated as e-commerce has grown. When it acquired the Reverse Logistics Association last year, the NRF itself has expanded its own membership to accommodate the burgeoning industry affiliated with returns. “Digital growth has an increased […]
Customer Engagement, Customer Experience
January 2, 2024
Via: Retail TouchPointsWith the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. One way for brick-and-mortar stores to stay ahead of the competition is to […]
January 2, 2024
Via: Retail DiveWhile the pandemic’s effects weren’t felt as broadly as in recent years, retailers faced a new set of challenges this holiday season. Holiday hiring for some companies was lower than in years past, including Macy’s, which announced plans to hire […]
December 29, 2023
Via: Retail TouchPointsThe humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic, continuing to favor […]
December 28, 2023
Via: Retail TouchPointsThe Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP […]
December 28, 2023
Via: SCMR EditorialThe past three years have afforded supply chain professionals power within the executive ranks they have never enjoyed. Disruptions, materials shortages, and constant change have elevated the supply chain profession to heights it has never achieved, with seats inside boardrooms […]
December 28, 2023
Via: Retail DiveGiven the costliness of implementing same-day delivery and shipping, and consumers’ lukewarm feelings on it, the investment may not be worth it for some retailers, according to Forrester. A more cost-effective way to provide products quickly is buy online, pick […]
December 28, 2023
Via: Caitlin SimmonsImagine yourself walking into your favorite local coffee shop, and the barista already knows your order before you utter a word. Or perhaps you receive a birthday card from your go-to bookstore with a personalized discount just for you. These […]
December 27, 2023
Via: Retail TouchPointsReturns totaled $743 billion in 2023, amounting to 14.5% of all retail sales, according to a report from the National Retail Federation and Appriss Retail. This means that for every $1 billion in sales, the average retailer incurred $145 million […]
Customer Engagement, Customer Experience
December 26, 2023
Via: RIS NewsIn 2023, you could hardly move for mentions of generative AI and its applications. The upcoming year looks set for more of the same, as retailers and CPGs alike plan to pull ahead in their adoption of these buzz-generating technologies […]
December 26, 2023
Via: RIS NewsA two-week delivery window used to be the norm, while next-day delivery was a premium service. Today, if a package isn’t on the customer’s doorstep within a day or two, they’ve already fired off an angry tweet. This is mostly […]
Customer Engagement, Customer Experience
December 22, 2023
Via: Retail TouchPointsThe next era for retail is already underway, and it all starts with the simple but powerful scan of a code. Nearly 50 years ago, UPC barcodes changed the game for retailers everywhere, and now we’re on the cusp of […]
Customer Experience, Loyalty Programs
December 21, 2023
Via: Retail TouchPointsUlta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. Beginning Jan. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards, and along with the new […]
December 20, 2023
Via: Retail DiveAs more cargo ships grapple with escaling attacks at the Suez Canal, led by Iranian-backed Houthi rebels in Yemen, retail industry groups are monitoring the problem and devising possible solutions. The violence is leading some shippers to take precautions and […]
December 20, 2023
Via: RIS NewsThough the holiday rush currently sits at the top of most retailers’ priority lists, there’s another industry-wide event just around the corner: the 2024 NRF Big Show. The annual gathering of retail leaders and innovators brings together over 6,000 of […]
December 19, 2023
Via: Retail DiveDespite tight budgets and wariness about the economy, U.S. consumers have come through for retailers in 2023, and that has continued into the all-important fourth quarter. Even with some holiday promotions moving into October, Black Friday and Cyber Monday helped […]
December 19, 2023
Via: Retail DiveThe Federal Trade Commission’s antitrust lawsuit against Amazon isn’t likely to start until some time in 2026, if not later, according to a joint statement by the parties filed this week. In estimating when it would be ready for trial, […]
Customer Engagement, Customer Experience
December 18, 2023
Via: Retail DiveYou’re already staffing up your store, stocking up on inventory, and putting up the decorations – it’s that time of year when all retailers are preparing for the holidays, and anxiously awaiting to see if they’ll get the expected influx […]
December 15, 2023
Via: Retail DiveThe National Retail Federation on Thursday announced the launch of a Center for Retail Sustainability. The center is intended to support retailers’ efforts to generate economic value while creating net positive environmental, social and community benefits. The center’s initial focus […]
December 14, 2023
Via: Retail TouchPointsThe National Retail Federation (NRF) has introduced the Center for Retail Sustainability, designed to help retailers generate economic value while also creating benefits for the environment, communities and societies. Initial efforts will focus on leveraging consumer insights around sustainability products […]