Returns, including fraudulent returns, have escalated as e-commerce has grown. When it acquired the Reverse Logistics Association last year, the NRF itself has expanded its own membership to accommodate the burgeoning industry affiliated with returns.
“Digital growth has an increased impact on in-store returns rates and leads to a significant increase in online claims and appeasements for missed, late, or damaged deliveries,” the NRF and Appriss said in their report. “Fraud and abuse are growing at a significant pace in this category.”
