Customer Engagement, Customer Experience
December 18, 2023
Via: Retail DiveYou’re already staffing up your store, stocking up on inventory, and putting up the decorations – it’s that time of year when all retailers are preparing for the holidays, and anxiously awaiting to see if they’ll get the expected influx […]
December 15, 2023
Via: Retail DiveThe National Retail Federation on Thursday announced the launch of a Center for Retail Sustainability. The center is intended to support retailers’ efforts to generate economic value while creating net positive environmental, social and community benefits. The center’s initial focus […]
December 14, 2023
Via: Retail TouchPointsThe National Retail Federation (NRF) has introduced the Center for Retail Sustainability, designed to help retailers generate economic value while also creating benefits for the environment, communities and societies. Initial efforts will focus on leveraging consumer insights around sustainability products […]
December 14, 2023
Via: SCMR EditorialWhen it comes to Christmas – the shopping season, not the part about the eventful birth several centuries ago in Bethlehem – the last few years were packaged in considerable challenges to the retail and logistics industries. The weather wasn’t […]
December 13, 2023
Via: Retail TouchPointsDTC brands Gilt Groupe, Stitch Fix and Casper have teamed up to create a new feed-based, discovery-driven shopping app called Yaysay that is designed to elevate and gamify off-price shopping online. The mobile app uses AI technology to deliver shoppers […]
December 12, 2023
Via: Retail DiveThe FTC and a coalition of 17 state attorneys general sued Amazon in September. They alleged that the e-commerce giant engaged in “punitive and coercive tactics” to maintain various retail monopolies. The alleged monopolies include actions and policies that affect […]
December 11, 2023
Via: RIS NewsIn today’s consumer landscape, the customer experience (CX) is everything. As innovation in CX advances, the customer likewise comes to expect even better experiences when they engage with a brand. Enter artificial intelligence (AI) — one of the most promising […]
Customer Engagement, Customer Experience
December 8, 2023
Via: Retail TouchPointsFrom Barbie to the Super Mario Brothers movie and even the debut of Travis Kelce and Taylor Swift’s electrifying relationship, the last few months have been filled with pop culture moments that have captivated almost the entire world. Everywhere you […]
December 5, 2023
Via: Retail DiveWish is opening up its shipping capabilities to outside businesses as it pursues ways to turn around its lackluster financial performance. The company posted a net loss of $80 million in Q3 as its revenue fell 52% year over year. […]
December 5, 2023
Via: Retail DiveThe Bank of America survey respondents signal their intention to continue spending more online next year following a rise in e-commerce spending this year. In July, FTI Consulting released a report predicting that American consumers will drive online retail sales […]
December 4, 2023
Via: Retail DiveThe National Retail Federation on Friday said it has edited a retail crime report released in April, and has withdrawn a claim regarding organized retail crime following an analysis from Retail Dive. The group had cited an estimate of the […]
December 1, 2023
Via: RIS NewsClaiming “digitization,” “customer experience,” or “faster supply chains” as retail trends seems rather obvious. If you’re a retailer and you’re not focused on those things every year, you will not be in business long. So rather than trying to convince […]
November 28, 2023
Via: Retail TouchPointsWhen you imagine retail media’s place in a marketing funnel, do your eyes look toward the bottom? If so, you may miss out on the full-funnel benefits of retail media networks (RMNs). As marketers, we’re already sold on the performance […]
Customer Engagement, Customer Experience
November 22, 2023
Via: Retail TouchPointsIn today’s rapidly evolving retail landscape, generative AI is the latest technology transforming the way retailers reach and engage shoppers. Getty Images’ VisualGPS consumer survey finds that 79% of Americans are excited about the potential of using AI to increase […]
November 21, 2023
Via: Retail TouchPointsWalmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Now Walmart is helping small businesses prepare for holiday office celebrations. Walmart Business has launched […]
Customer Engagement, Customer Experience
November 21, 2023
Via: Retail TouchPointsThe winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF, and this share can be even higher for some department stores and specialty retailers. Emarketer […]
November 17, 2023
Via: Retail TouchPointsWhen customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. […]
November 16, 2023
Via: Retail DiveOver the past year, major tech companies and retailers have announced their use of artificial intelligence for everything from product images and descriptions to digital assistants and supply chain optimization. In January, Google Cloud introduced an artificial intelligence-driven tool that […]
November 15, 2023
Via: Retail TouchPointsFor many ecommerce brands, stress-testing their digital systems in preparation for the holidays is an essential ritual. Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and […]
Customer Experience, Point of Purchase
November 15, 2023
Via: Retail TouchPointsThe incoming adoption of augmented reality (AR) glasses has the potential to transform life as we know it — and that includes physical retail. Augmented reality is set to make the brick-and-mortar experience more personalized, immersive and efficient for retailers […]