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Tag: e-commerce


Customer Engagement, Customer Experience

5 ways to prioritize the customer experience for a bright holiday season

December 18, 2023

Via: Retail Dive

You’re already staffing up your store, stocking up on inventory, and putting up the decorations – it’s that time of year when all retailers are preparing for the holidays, and anxiously awaiting to see if they’ll get the expected influx […]


News & Trends

NRF launches Center for Retail Sustainability

December 15, 2023

Via: Retail Dive

The National Retail Federation on Thursday announced the launch of a Center for Retail Sustainability. The center is intended to support retailers’ efforts to generate economic value while creating net positive environmental, social and community benefits. The center’s initial focus […]


News & Trends

NRF Launches Retail Sustainability Center

December 14, 2023

Via: Retail TouchPoints

The National Retail Federation (NRF) has introduced the Center for Retail Sustainability, designed to help retailers generate economic value while also creating benefits for the environment, communities and societies. Initial efforts will focus on leveraging consumer insights around sustainability products […]


Suppliers

Supply Chain Set to Deliver this Christmas

December 14, 2023

Via: SCMR Editorial

When it comes to Christmas – the shopping season, not the part about the eventful birth several centuries ago in Bethlehem – the last few years were packaged in considerable challenges to the retail and logistics industries. The weather wasn’t […]


News & Trends

Gilt Groupe, Stitch Fix, Casper Team Up to ‘Fill the Off-Price Void’ with new AI-Powered Shopping App

December 13, 2023

Via: Retail TouchPoints

DTC brands Gilt Groupe, Stitch Fix and Casper have teamed up to create a new feed-based, discovery-driven shopping app called Yaysay that is designed to elevate and gamify off-price shopping online. The mobile app uses AI technology to deliver shoppers […]


News & Trends

Amazon files motion to dismiss FTC antitrust lawsuit

December 12, 2023

Via: Retail Dive

The FTC and a coalition of 17 state attorneys general sued Amazon in September. They alleged that the e-commerce giant engaged in “punitive and coercive tactics” to maintain various retail monopolies. The alleged monopolies include actions and policies that affect […]


News & Trends

How AI Can Optimize the Customer Journey

December 11, 2023

Via: RIS News

In today’s consumer landscape, the customer experience (CX) is everything. As innovation in CX advances, the customer likewise comes to expect even better experiences when they engage with a brand. Enter artificial intelligence (AI) — one of the most promising […]


Customer Engagement, Customer Experience

The Secret Behind Quick-Turn Merch: A Strong Partner

December 8, 2023

Via: Retail TouchPoints

From Barbie to the Super Mario Brothers movie and even the debut of Travis Kelce and Taylor Swift’s electrifying relationship, the last few months have been filled with pop culture moments that have captivated almost the entire world. Everywhere you […]


Suppliers

Wish launches small parcel delivery service

December 5, 2023

Via: Retail Dive

Wish is opening up its shipping capabilities to outside businesses as it pursues ways to turn around its lackluster financial performance. The company posted a net loss of $80 million in Q3 as its revenue fell 52% year over year. […]


E-commerce, Retail Types

Consumers state high intent to buy more online in 2024: survey

December 5, 2023

Via: Retail Dive

The Bank of America survey respondents signal their intention to continue spending more online next year following a rise in e-commerce spending this year. In July, FTI Consulting released a report predicting that American consumers will drive online retail sales […]


News & Trends

NRF updates crime report to address faulty numbers

December 4, 2023

Via: Retail Dive

The National Retail Federation on Friday said it has edited a retail crime report released in April, and has withdrawn a claim regarding organized retail crime following an analysis from Retail Dive. The group had cited an estimate of the […]


News & Trends

Retail Predictions for 2024

December 1, 2023

Via: RIS News

Claiming “digitization,” “customer experience,” or “faster supply chains” as retail trends seems rather obvious. If you’re a retailer and you’re not focused on those things every year, you will not be in business long. So rather than trying to convince […]


Others, Tech

Retail Media is Omni-Funnel: How to Master It

November 28, 2023

Via: Retail TouchPoints

When you imagine retail media’s place in a marketing funnel, do your eyes look toward the bottom? If so, you may miss out on the full-funnel benefits of retail media networks (RMNs). As marketers, we’re already sold on the performance […]


Customer Engagement, Customer Experience

Transforming Holiday Marketing in CPG Retail with Generative AI

November 22, 2023

Via: Retail TouchPoints

In today’s rapidly evolving retail landscape, generative AI is the latest technology transforming the way retailers reach and engage shoppers. Getty Images’ VisualGPS consumer survey finds that 79% of Americans are excited about the potential of using AI to increase […]


Others, Tech

Walmart Business Launches New Holiday Tools for SMBs

November 21, 2023

Via: Retail TouchPoints

Walmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Now Walmart is helping small businesses prepare for holiday office celebrations. Walmart Business has launched […]


Customer Engagement, Customer Experience

When Customers Aren’t Holiday Shopping, They’ll be Streaming

November 21, 2023

Via: Retail TouchPoints

The winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF, and this share can be even higher for some department stores and specialty retailers. Emarketer […]


Suppliers

Product Substitution: How Savvy Retailers and Manufacturers can Build Resiliency, Reduce Costs and Improve Customer Experiences

November 17, 2023

Via: Retail TouchPoints

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. […]


Others, Tech

NRF releases 4 principles for AI use in retail

November 16, 2023

Via: Retail Dive

Over the past year, major tech companies and retailers have announced their use of artificial intelligence for everything from product images and descriptions to digital assistants and supply chain optimization. In January, Google Cloud introduced an artificial intelligence-driven tool that […]


News & Trends

For the Holidays, a Reliable and Seamless Shopping Experience is Supported by Observability

November 15, 2023

Via: Retail TouchPoints

For many ecommerce brands, stress-testing their digital systems in preparation for the holidays is an essential ritual. Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and […]


Customer Experience, Point of Purchase

Physical Retail Environments will be Transformed by the Widespread Adoption of AR Glasses

November 15, 2023

Via: Retail TouchPoints

The incoming adoption of augmented reality (AR) glasses has the potential to transform life as we know it — and that includes physical retail. Augmented reality is set to make the brick-and-mortar experience more personalized, immersive and efficient for retailers […]