Tag: customer

January 9, 2024

CMOs are working with limited spending power, prompting a critical examination of resource allocation and a quest for cost-effective yet high-impact solutions. Gartner reveals that 71% of CMOs believe they lack sufficient budgets to fully execute on advertising strategies, and […]

January 8, 2024

The quest to deliver a seamless and satisfying customer experience is central to retail companies’ strategies, and those efforts are even more important as the industry’s “peak season” is in full swing. Overall retail spend this holiday season is expected […]

January 5, 2024

Supply chains have always been critically important. When retailers invest correctly, logistics presents the opportunity for not only hard cost savings but long-term value creation as organizations find innovative ways to deliver products into the hands of consumers. Logistics operations […]

January 5, 2024

Personalization is at something of a crossroads. The New Year saw a key step in the coming deprecation of third-party cookies, which have been one of marketers’ most powerful tools for tracking online activity for many years. A small group […]

January 4, 2024

Walgreens is pinning its recovery hopes on cost-containment and expansion of its health care services, further indication that what many observers see as a lackluster customer experience in the front of its U.S. stores won’t be changing much. Some analysts […]

January 3, 2024

When it comes to trends to watch, it never fails — there are many buzzwords that seem to pop up year after year. However, as a retailer, if you’re not setting your sights on things such as supply chain, customer […]

January 3, 2024

Returns, including fraudulent returns, have escalated as e-commerce has grown. When it acquired the Reverse Logistics Association last year, the NRF itself has expanded its own membership to accommodate the burgeoning industry affiliated with returns. “Digital growth has an increased […]

January 2, 2024

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. One way for brick-and-mortar stores to stay ahead of the competition is to […]

January 2, 2024

While the pandemic’s effects weren’t felt as broadly as in recent years, retailers faced a new set of challenges this holiday season. Holiday hiring for some companies was lower than in years past, including Macy’s, which announced plans to hire […]

December 29, 2023

The humble sneaker has long been a staple item in closets everywhere for consumers of all ages. The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic, continuing to favor […]

December 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP […]

December 28, 2023

The past three years have afforded supply chain professionals power within the executive ranks they have never enjoyed. Disruptions, materials shortages, and constant change have elevated the supply chain profession to heights it has never achieved, with seats inside boardrooms […]

December 27, 2023

Consumer packaged goods (CPG) companies are obsessed with two things: maximizing revenue and minimizing operational expenses. The same could be true of all for-profit organizations, but the CPG industry is unique in its unrelenting pace of new product launches designed […]

December 26, 2023

In 2023, you could hardly move for mentions of generative AI and its applications. The upcoming year looks set for more of the same, as retailers and CPGs alike plan to pull ahead in their adoption of these buzz-generating technologies […]

December 26, 2023

A two-week delivery window used to be the norm, while next-day delivery was a premium service. Today, if a package isn’t on the customer’s doorstep within a day or two, they’ve already fired off an angry tweet. This is mostly […]

December 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. After all, “conversion rate optimization” is one of the […]

December 21, 2023

Ulta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. Beginning Jan. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards, and along with the new […]

December 20, 2023

Though the holiday rush currently sits at the top of most retailers’ priority lists, there’s another industry-wide event just around the corner: the 2024 NRF Big Show. The annual gathering of retail leaders and innovators brings together over 6,000 of […]

December 19, 2023

Despite tight budgets and wariness about the economy, U.S. consumers have come through for retailers in 2023, and that has continued into the all-important fourth quarter. Even with some holiday promotions moving into October, Black Friday and Cyber Monday helped […]

December 18, 2023

In the ever-evolving world of retail, personalization has moved from a nice-to-have to a must-have. In response to this shift, Dynamic Yield by Mastercard recently launched Shopping Muse, a cutting-edge artificial intelligence (AI) tool that’s refreshing the way consumers discover […]