Tag: omnichannel

October 1, 2020

Walmart has introduced a new store design to help millions of customers who shop at its supercenters every year reap the full advantages of the “omni-shopping experience.” In a blog post, Janey Whiteside, the retailer’s chief customer officer, says the […]

September 30, 2020

It’s that time of year again when retailers set out their “help wanted” signs for new hires to assist in getting through the Christmas rush. This year, however, has been anything but typical for retailers, and that is true as […]

September 25, 2020

Costco’s membership business model certainly isn’t broken and so there doesn’t appear to be a need to fix it. That said, some believe that the biggest warehouse club in the land is in danger of losing sales to other retail […]

September 21, 2020

Trader Joe’s, with no e-commerce presence or curbside pickup, missed the pandemic-driven e-grocery surge and doesn’t seem to mind. The limited-assortment grocer is also experiencing challenges because its smaller stores are harder to reconfigure for social distancing. Long lines outside […]

September 18, 2020

Grocery sales made online are expected to grow more than 60 percent from pre-pandemic levels to $250 billion in 2025, accounting for 21.5 percent of the industry’s total, according to a new study. More than 60,000 Americans were surveyed for […]

September 14, 2020

Lululemon plans to use a mix of pop-ups, queuing technology and online assistance to manage Christmas holiday crowds. The yoga-themed retailer’s reopened stores are performing at 75 percent of last year’s volume due to capacity restrictions, with lines forming outside […]

September 8, 2020

Asked about their experiences with businesses that have added curbside pickup options since COVID-19, 55 percent of consumers chose the description “fast & easy” in a survey from Medallia Zingle, 35 percent said “a little rocky” and 10 percent “poor.” […]

September 4, 2020

Some retailers may have eliminated hazard pay, but the threat of COVID-19 is far from over and frontline workers are feeling the pressure. Fifty-five percent of retail workers are feeling more stressed during the crisis, 60 percent report having higher […]

August 14, 2020

Home improvement retailing rivals Home Depot and Lowe’s have a need for speed. Each company has announced this month that they are taking steps to outpace the other when it comes to the delivery and pickup of online orders made […]

August 3, 2020

Despite the relentlessly bleak news of sales declines, store closings and retail bankruptcies, Tractor Supply Company (TSC) not only just reported strong second-quarter sales, it also announced plans to open 75 to 80 new brick-and-mortar locations. Concluding that the retailer […]