Tag: omnichannel

Retail Trends

5 trends reshaping retail

August 9, 2018

Via: Retail Dive

Like many industries today, retail is in an extreme state of disruption. In five years, 25% of malls will be gone. The U.S. has way too much retail space per capita at 23.5 square feet, compared to 16.4 in Canada […]

Retail Types, Stores

Toys R Us did too little, too late

March 16, 2018

Via: FierceRetail

Toys R Us plans on selling off or closing its remaining 700 U.S. stores. The 70-year-old toy store tried to keep doors open by filing for bankruptcy protection in September 2017, but by then the company was $5 billion in […]

Customer Engagement, Customer Experience

How retail omnichannel delivers a cohesive, seamless journey

January 22, 2018

Via: Retail Dive

A long-awaited vacation trip to your dream destination. Front row seats at a concert that fulfil a once-in-a-lifetime dream to see your #1 band. These are experiences that stay with us and we feel like our money and time has […]

Retail Trends

Retailers Need to Start Innovating

January 16, 2018

Via: Independent Retailer

When asked what indie retailers need to do differently in 2018, Dave says: “Stop waiting for something to bring shoppers back to your store and start innovating. Taking advantage of the creativity and entrepreneurial roots that prompted an independent retailer […]

Retail Trends

Retail is Not Run By Retailers

January 4, 2018

Via: Independent Retailer

What will be the biggest challenges retailers face in 2018? Are these challenges different for indie retailers? RH: The good news for retailers is that consumer spending, for the large part, is up. The bad news, and the biggest challenge […]

E-payment & Data Security, Retail Trends, Tech

Only 8% of retailers have ‘mastered’ omnichannel

December 20, 2017

Via: Retail Dive

The good news is that omnichannel is way ahead of where it was about four years ago, when fewer than 50% of retailers were pursuing omnichannel strategies, according to Brightpearl. On top of that, 87% now agree that omnichannel is […]

Customer Engagement, Customer Experience, Retail Trends

War with Amazon sparks change at Walmart, Target

December 1, 2017

Via: Retail Dive

Target is a much smaller retailer than Walmart, with fewer stores and much less of a price focus. Walmart’s massive footprint and owned truck fleet accrue advantages to its brick-and-mortar and omnichannel operations, and its massive size also gives it […]

Customer Engagement, Customer Experience

How Lowe’s Tops Customer Engagement

November 29, 2017

Via: Retail Info Systems News

The third quarter was a charm for Lowe’s Companies, Inc. Profits shot up due to hurricanes Irma and Harvey, and the home improvement retailer came in No. 9 on Forbes Magazine’s inaugural “50 Most Engaged Companies” list. “This distinction highlights […]

E-payment & Data Security, Tech

Payment Strategies to Prepare for a Holiday Sales Spike

November 17, 2017

Via: Independent Retailer

The holiday season is fast approaching, and with it, an influx of shoppers. Last year, Americans spent $91.7 billion online between November 1st and December 31st, and this year, online sales are set to exceed in-store sales for the first […]

Retail Trends

Retail as We Know it is Changing

November 16, 2017

Via: Independent Retailer

Ecommerce is growing at 10 times the rate of brick and mortar retail. Store closures dominated the headlines earlier this year: Macy’s®, J.C. Penney®, Payless®, and Toys “R” Us® to name a few. Is this the end of retail? Or […]