Tag: omnichannel

Customer Experience, Loyalty Programs

Are loyalty cards key to online-to-offline attribution?

February 20, 2020

Via: RetailWire

Kroger said its self-service advertising platform now leverages three sources — its own customer loyalty program, data science from its media advertising business and Microsoft PromoteIQ — to allow brands for the first time to view in-store and online sales […]

E-commerce, Retail Types

How Online Reviews can Drive More Retail Sales

November 18, 2019

Via: Lightspeed POS

Receiving and promoting online customer reviews can enormously impact your retail business. Positive customer reviews can influence consumers to pull the trigger and make a purchase. If you want your retail business to sell more, driving more positive online reviews […]

Retail Trends

Report: 67% of retailers say omnichannel is a priority

May 17, 2019

Via: Retail Dive

As the report makes clear, retailers are attempting to reach consumers across more platforms, and adopting the BORIS and BOPIS strategies are ways for retailers to stand out among lagging competitors. Because consumers don’t always receive the right goods when […]

Retail Trends

5 trends reshaping retail

August 9, 2018

Via: Retail Dive

Like many industries today, retail is in an extreme state of disruption. In five years, 25% of malls will be gone. The U.S. has way too much retail space per capita at 23.5 square feet, compared to 16.4 in Canada […]

Retail Types, Stores

Toys R Us did too little, too late

March 16, 2018

Via: FierceRetail

Toys R Us plans on selling off or closing its remaining 700 U.S. stores. The 70-year-old toy store tried to keep doors open by filing for bankruptcy protection in September 2017, but by then the company was $5 billion in […]

Customer Engagement, Customer Experience

How retail omnichannel delivers a cohesive, seamless journey

January 22, 2018

Via: Retail Dive

A long-awaited vacation trip to your dream destination. Front row seats at a concert that fulfil a once-in-a-lifetime dream to see your #1 band. These are experiences that stay with us and we feel like our money and time has […]

Retail Trends

Retailers Need to Start Innovating

January 16, 2018

Via: Independent Retailer

When asked what indie retailers need to do differently in 2018, Dave says: “Stop waiting for something to bring shoppers back to your store and start innovating. Taking advantage of the creativity and entrepreneurial roots that prompted an independent retailer […]

Retail Trends

Retail is Not Run By Retailers

January 4, 2018

Via: Independent Retailer

What will be the biggest challenges retailers face in 2018? Are these challenges different for indie retailers? RH: The good news for retailers is that consumer spending, for the large part, is up. The bad news, and the biggest challenge […]

E-payment & Data Security, Retail Trends, Tech

Only 8% of retailers have ‘mastered’ omnichannel

December 20, 2017

Via: Retail Dive

The good news is that omnichannel is way ahead of where it was about four years ago, when fewer than 50% of retailers were pursuing omnichannel strategies, according to Brightpearl. On top of that, 87% now agree that omnichannel is […]

Customer Engagement, Customer Experience, Retail Trends

War with Amazon sparks change at Walmart, Target

December 1, 2017

Via: Retail Dive

Target is a much smaller retailer than Walmart, with fewer stores and much less of a price focus. Walmart’s massive footprint and owned truck fleet accrue advantages to its brick-and-mortar and omnichannel operations, and its massive size also gives it […]