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Tag: omnichannel


Customer Engagement, Customer Experience

The Next Generation of Shoppers Needs a Next-Generation Strategy

September 6, 2022

Via: Retail TouchPoints

Your grandma shops online. Many baby boomers do. But for retailers, having an online strategy isn’t enough — especially if it’s an outdated one, and only designed for one generation. A new generation of shoppers, Gen Z, are bending online […]


E-commerce, Retail Types

Five keys to success in an ‘unboxed retail’ and ‘omnichoice’ world

August 15, 2022

Via: RetailWire

Through a special arrangement, presented here for discussion is an excerpt of a current article from the blog of Dave Wendland, VP, strategic relations at Hamacher Resource Group and Forbes Council Member. The article first appeared on Forbes.com. With today’s […]


FMCG products, Retail Types

Will more Americans make e-grocery delivery a weekly habit?

July 20, 2022

Via: RetailWire

Online grocery shopping is a weekly habit of a segment of the population, according to a new study. One in six consumers (15.8 percent) said they purchase groceries online and have them delivered to their home weekly, according to PYMNTS’ […]


Customer Engagement, Customer Experience

Researchers: Omnichannel is now a baseline consumer expectation

July 18, 2022

Via: Retail Dive

Shopping experiences that were considered cutting-edge not long ago are now baseline consumer expectations, and retailers that fail to deliver them are losing rapport with shoppers, fast. For today’s consumers, that includes omnichannel journeys: consistent, made-for-me experiences, synced up across […]


Suppliers

Two years of disruptions have increased the awareness of supply chains

July 6, 2022

Via: SCMR Editorial

Over the last two years, the term supply chain management has gone from one primarily recognized by those within certain jobs to one frequently appearing in news stories. Supply chain disruptions are still regularly discussed by media outlets, and they […]


Customer Experience, Loyalty Programs

Are mall shoppers hungry for in-stock data?

June 27, 2022

Via: RetailWire

Mall operator Simon Property Group is testing a search tool that lets shoppers see what’s in stock in stores inside the mall. The platform, called Simon Search, is being tested at 29 Simon-owned retail centers across the U.S. with a […]


News & Trends

Retail tech is elevating CX unlocking efficiencies

June 21, 2022

Via: Retail Dive

Imagine a store where shoppers can see and summon all their size, style, and color options on shelves and in stock without ever leaving a fitting room; where managers know what’s selling and what’s on shelves right now, and associates […]


E-commerce, Retail Types

Omnichannel Retail Takes More Than Just Product Data

June 15, 2022

Via: RIS News

By now, virtually everyone in the retail world agrees that customer engagement takes center stage — and that the omnichannel model is here to stay. Omnichannel means a unified experience for the customer — from browsing items on the store […]


Retail Types, Stores

Should retailers charge for curbside pickup?

June 14, 2022

Via: RetailWire

Sam’s Club will start charging most members a $4 curbside-pickup fee after June 28. Free curbside pickup was traditionally reserved for Plus members, but the fee was waived “for a limited time” for Standard members in June 2020 in light […]


E-commerce, Retail Types

Productsup Raises $70M to Help Online Sellers Manage Their Omnichannel Presence

April 6, 2022

Via: Retail TouchPoints

Channel management platform Productsup has raised more than $70 million in Series B funding to advance its product development and M&A activity as it continues to expand globally. As the number of available online selling channels increases, maintaining consistent product […]


Customer Engagement, Customer Experience

53% of consumers are being ignored by businesses on social media

April 1, 2022

Via: Charged

Consumers are being unintentionally ignored by businesses via social media or messaging apps, according to a new report from Sinch. The research reveals that 89% of people want to initiate and reply to two-way conversations with businesses, via multiple mobile […]


Suppliers

Giant Food cuts delivery and pickup fees as online biz soars

March 23, 2022

Via: RetailWire

Giant Food last week did away with the $2.95 fee it was charging customers to pick up their online grocery orders at 159 of the supermarket chain’s stores. The Ahold Delhaize division is looking to fulfill orders within four hours […]


Retail Types, Stores

Are stores the answer to last-mile delivery?

February 22, 2022

Via: RetailWire

A recent McKinsey study detailed a wide range of inefficiencies from using stores for online fulfillment as well as the risks the method presents to the in-store experience. Having pickers in aisles, either for online or pickup fulfillment, may create […]


Customer Engagement, Customer Experience

How to Win Consumer Choice in 2022: Focus on These 3 Trends

February 21, 2022

Via: Retail TouchPoints

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. Today’s shopper now expects […]


Suppliers

The hidden financial risks in retail supply chains

February 10, 2022

Via: Retail Dive

For the past year, many of the concerns around supply chains were physical. Will there be ships, space, containers? When will factories in Vietnam coping with COVID-19 outbreaks reopen and return to capacity? When will the ships waiting outside the […]


Suppliers

The Best Supply Chain Managers Are Organizationally Savvy

February 9, 2022

Via: SCMR Editorial

“It’s so frustrating sometimes!” she lamented, as we sat chatting over coffee. I nodded in agreement, remembering similar conversations I’d had with past clients, and my own battles in my time as a supply chain executive. I could well understand […]


Customer Engagement, Customer Experience

Technical tips to help retailers get the most out of a lease-to-own partnership

January 31, 2022

Via: Retail Dive

Retailers are adding lease-to-own options to appeal to the half of U.S. consumers who don’t have a credit score or have a credit score under 700. But the job’s not done once retailers decide to implement a lease-to-own solution to […]


FMCG products, Retail Types

Top Preferred Grocery Retailers 2022

January 14, 2022

Via: RIS News

As many have said, data is everything and everything is data. Amazon and H-E-B held onto their spots as the No. 1 and No. 2 U.S. grocery retailers on the dunnhumby Retailer Preference Index (RPI) this year. In a shakeup, […]


News & Trends

Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

January 14, 2022

Via: Retail TouchPoints

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 trillion, up from $1.1 trillion in 2020, while U.S. sales reached $257 billion, up from $236 billion, according to data from […]


E-commerce, Retail Types

Reality hits omnichannel retail with a hard truth

January 11, 2022

Via: RetailWire

Does a customer really care who handles their purchases, customer service questions or returns so long as it’s fast and convenient? Is a unified back-end process managed by a single entity the key determinant of loyalty in 2022? Having recently […]