Tag: omnichannel

E-commerce, Retail Types

Productsup Raises $70M to Help Online Sellers Manage Their Omnichannel Presence

April 6, 2022

Via: Retail TouchPoints

Channel management platform Productsup has raised more than $70 million in Series B funding to advance its product development and M&A activity as it continues to expand globally. As the number of available online selling channels increases, maintaining consistent product […]

Customer Engagement, Customer Experience

53% of consumers are being ignored by businesses on social media

April 1, 2022

Via: Charged

Consumers are being unintentionally ignored by businesses via social media or messaging apps, according to a new report from Sinch. The research reveals that 89% of people want to initiate and reply to two-way conversations with businesses, via multiple mobile […]


Giant Food cuts delivery and pickup fees as online biz soars

March 23, 2022

Via: RetailWire

Giant Food last week did away with the $2.95 fee it was charging customers to pick up their online grocery orders at 159 of the supermarket chain’s stores. The Ahold Delhaize division is looking to fulfill orders within four hours […]

Retail Types, Stores

Are stores the answer to last-mile delivery?

February 22, 2022

Via: RetailWire

A recent McKinsey study detailed a wide range of inefficiencies from using stores for online fulfillment as well as the risks the method presents to the in-store experience. Having pickers in aisles, either for online or pickup fulfillment, may create […]

Customer Engagement, Customer Experience

How to Win Consumer Choice in 2022: Focus on These 3 Trends

February 21, 2022

Via: Retail TouchPoints

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. Today’s shopper now expects […]


The hidden financial risks in retail supply chains

February 10, 2022

Via: Retail Dive

For the past year, many of the concerns around supply chains were physical. Will there be ships, space, containers? When will factories in Vietnam coping with COVID-19 outbreaks reopen and return to capacity? When will the ships waiting outside the […]


The Best Supply Chain Managers Are Organizationally Savvy

February 9, 2022

Via: SCMR Editorial

“It’s so frustrating sometimes!” she lamented, as we sat chatting over coffee. I nodded in agreement, remembering similar conversations I’d had with past clients, and my own battles in my time as a supply chain executive. I could well understand […]

Customer Engagement, Customer Experience

Technical tips to help retailers get the most out of a lease-to-own partnership

January 31, 2022

Via: Retail Dive

Retailers are adding lease-to-own options to appeal to the half of U.S. consumers who don’t have a credit score or have a credit score under 700. But the job’s not done once retailers decide to implement a lease-to-own solution to […]

FMCG products, Retail Types

Top Preferred Grocery Retailers 2022

January 14, 2022

Via: RIS News

As many have said, data is everything and everything is data. Amazon and H-E-B held onto their spots as the No. 1 and No. 2 U.S. grocery retailers on the dunnhumby Retailer Preference Index (RPI) this year. In a shakeup, […]

News & Trends

Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

January 14, 2022

Via: Retail TouchPoints

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 trillion, up from $1.1 trillion in 2020, while U.S. sales reached $257 billion, up from $236 billion, according to data from […]