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Tag: omnichannel


E-commerce, Retail Types

Has COVID-19 exacerbated online return challenges?

July 6, 2020

Via: RetailWire

A survey from Inmar Intelligence finds 88 percent of U.S. consumers planning to continue to shop online to avoid crowds, yet 40 percent have held back on purchasing online due to complicated returns processes. Other findings from the survey: Forty-two […]


Retail Trends

Do Americans want retailers to keep their social distance after COVID-19 is gone?

July 2, 2020

Via: RetailWire

The novel coronavirus pandemic has disrupted the lives of Americans in all 50 states and U.S. territories. It has forced people to develop new habits, including how they shop for and buy goods. As it turns out, Americans like many […]


Customer Engagement, Customer Experience, FMCG products, Retail Types

How can grocers hold onto their new most valuable customers?

July 1, 2020

Via: RetailWire

It’s long been argued by Target, Walmart and other retailers that their most valuable customers shop in both their stores and on their websites. If that’s true for other retailers that sell groceries, then recent research shows that the ranks […]


Retail Trends

Is the future of retailing going dark?

June 3, 2020

Via: RetailWire

As we move into a new phase of the coronavirus crisis, it’s clear that delivery, click and collect/BOPIS and curbside pickup are here to stay. These options were slowly picking up speed already, but recent events have given them an […]


Retail Types, Stores

Has the pandemic transformed Walmart into an unstoppable force?

May 19, 2020

Via: RetailWire

Walmart has long been one of the retailers noted for performing at a high level when facing down natural disasters and economic tumult. The same has remained true in recent months as the coronavirus pandemic has in some way disrupted […]


Customer Experience, Loyalty Programs

Are loyalty cards key to online-to-offline attribution?

February 20, 2020

Via: RetailWire

Kroger said its self-service advertising platform now leverages three sources — its own customer loyalty program, data science from its media advertising business and Microsoft PromoteIQ — to allow brands for the first time to view in-store and online sales […]


E-commerce, Retail Types

How Online Reviews can Drive More Retail Sales

November 18, 2019

Via: Lightspeed POS

Receiving and promoting online customer reviews can enormously impact your retail business. Positive customer reviews can influence consumers to pull the trigger and make a purchase. If you want your retail business to sell more, driving more positive online reviews […]


Retail Trends

Report: 67% of retailers say omnichannel is a priority

May 17, 2019

Via: Retail Dive

As the report makes clear, retailers are attempting to reach consumers across more platforms, and adopting the BORIS and BOPIS strategies are ways for retailers to stand out among lagging competitors. Because consumers don’t always receive the right goods when […]


Retail Trends

5 trends reshaping retail

August 9, 2018

Via: Retail Dive

Like many industries today, retail is in an extreme state of disruption. In five years, 25% of malls will be gone. The U.S. has way too much retail space per capita at 23.5 square feet, compared to 16.4 in Canada […]


Retail Types, Stores

Toys R Us did too little, too late

March 16, 2018

Via: FierceRetail

Toys R Us plans on selling off or closing its remaining 700 U.S. stores. The 70-year-old toy store tried to keep doors open by filing for bankruptcy protection in September 2017, but by then the company was $5 billion in […]