Top

Tag: omnichannel


News & Trends

5 ways Target is pushing customer-driven innovations in omnichannel, grocery

January 23, 2023

Via: Retail Dive

Target wants the retail industry to know it’s brought its “Targét” touch to grocery and omnichannel. Ease, joy and affordability are the pillars of the retailer’s framework for differentiating itself to customers, Chief Growth Officer Christina Hennington and Chief Food […]


Stores

Is Trader Joe’s success formula becoming obsolete?

November 11, 2022

Via: RetailWire

Through a special arrangement, presented here for discussion is an excerpt of a current article from Frozen & Refrigerated Buyer magazine. With its high-quality products, value proposition and knowledgeable and friendly staff, Trader Joe’s often finds itself at or near […]


Stores

Will Target’s new store format be even a bigger hit with its guests?

November 10, 2022

Via: RetailWire

And now for something completely different. Target today said that it plans to open new larger-format stores with new reimagined open layouts designed to better meet the needs of the chain’s guests (AKA customers). The new stores, which will measure […]


News & Trends

The 3 Most Impactful Location-Powered Experiences for Retailers

November 1, 2022

Via: Retail TouchPoints

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. However, many retailers struggle to deliver these experiences because of […]


Retail Types, Stores

Kroger and Albertsons to Merge, Forming National Retailer With Over 4,500 Stores

October 14, 2022

Via: Retail TouchPoints

Kroger and Albertsons Companies have entered into a definitive agreement under which the retailers will merge to establish a national footprint. Under the terms of the agreement, Kroger will acquire all of the outstanding shares of Albertsons for an estimated […]


Customer Engagement, Customer Experience

The Next Generation of Shoppers Needs a Next-Generation Strategy

September 6, 2022

Via: Retail TouchPoints

Your grandma shops online. Many baby boomers do. But for retailers, having an online strategy isn’t enough — especially if it’s an outdated one, and only designed for one generation. A new generation of shoppers, Gen Z, are bending online […]


E-commerce, Retail Types

Five keys to success in an ‘unboxed retail’ and ‘omnichoice’ world

August 15, 2022

Via: RetailWire

Through a special arrangement, presented here for discussion is an excerpt of a current article from the blog of Dave Wendland, VP, strategic relations at Hamacher Resource Group and Forbes Council Member. The article first appeared on Forbes.com. With today’s […]


FMCG products, Retail Types

Will more Americans make e-grocery delivery a weekly habit?

July 20, 2022

Via: RetailWire

Online grocery shopping is a weekly habit of a segment of the population, according to a new study. One in six consumers (15.8 percent) said they purchase groceries online and have them delivered to their home weekly, according to PYMNTS’ […]


Customer Engagement, Customer Experience

Researchers: Omnichannel is now a baseline consumer expectation

July 18, 2022

Via: Retail Dive

Shopping experiences that were considered cutting-edge not long ago are now baseline consumer expectations, and retailers that fail to deliver them are losing rapport with shoppers, fast. For today’s consumers, that includes omnichannel journeys: consistent, made-for-me experiences, synced up across […]


Suppliers

Two years of disruptions have increased the awareness of supply chains

July 6, 2022

Via: SCMR Editorial

Over the last two years, the term supply chain management has gone from one primarily recognized by those within certain jobs to one frequently appearing in news stories. Supply chain disruptions are still regularly discussed by media outlets, and they […]


Customer Experience, Loyalty Programs

Are mall shoppers hungry for in-stock data?

June 27, 2022

Via: RetailWire

Mall operator Simon Property Group is testing a search tool that lets shoppers see what’s in stock in stores inside the mall. The platform, called Simon Search, is being tested at 29 Simon-owned retail centers across the U.S. with a […]


News & Trends

Retail tech is elevating CX unlocking efficiencies

June 21, 2022

Via: Retail Dive

Imagine a store where shoppers can see and summon all their size, style, and color options on shelves and in stock without ever leaving a fitting room; where managers know what’s selling and what’s on shelves right now, and associates […]


E-commerce, Retail Types

Omnichannel Retail Takes More Than Just Product Data

June 15, 2022

Via: RIS News

By now, virtually everyone in the retail world agrees that customer engagement takes center stage — and that the omnichannel model is here to stay. Omnichannel means a unified experience for the customer — from browsing items on the store […]


Retail Types, Stores

Should retailers charge for curbside pickup?

June 14, 2022

Via: RetailWire

Sam’s Club will start charging most members a $4 curbside-pickup fee after June 28. Free curbside pickup was traditionally reserved for Plus members, but the fee was waived “for a limited time” for Standard members in June 2020 in light […]


E-commerce, Retail Types

Productsup Raises $70M to Help Online Sellers Manage Their Omnichannel Presence

April 6, 2022

Via: Retail TouchPoints

Channel management platform Productsup has raised more than $70 million in Series B funding to advance its product development and M&A activity as it continues to expand globally. As the number of available online selling channels increases, maintaining consistent product […]


Customer Engagement, Customer Experience

53% of consumers are being ignored by businesses on social media

April 1, 2022

Via: Charged

Consumers are being unintentionally ignored by businesses via social media or messaging apps, according to a new report from Sinch. The research reveals that 89% of people want to initiate and reply to two-way conversations with businesses, via multiple mobile […]


Suppliers

Giant Food cuts delivery and pickup fees as online biz soars

March 23, 2022

Via: RetailWire

Giant Food last week did away with the $2.95 fee it was charging customers to pick up their online grocery orders at 159 of the supermarket chain’s stores. The Ahold Delhaize division is looking to fulfill orders within four hours […]


Retail Types, Stores

Are stores the answer to last-mile delivery?

February 22, 2022

Via: RetailWire

A recent McKinsey study detailed a wide range of inefficiencies from using stores for online fulfillment as well as the risks the method presents to the in-store experience. Having pickers in aisles, either for online or pickup fulfillment, may create […]


Customer Engagement, Customer Experience

How to Win Consumer Choice in 2022: Focus on These 3 Trends

February 21, 2022

Via: Retail TouchPoints

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. Today’s shopper now expects […]


Suppliers

The hidden financial risks in retail supply chains

February 10, 2022

Via: Retail Dive

For the past year, many of the concerns around supply chains were physical. Will there be ships, space, containers? When will factories in Vietnam coping with COVID-19 outbreaks reopen and return to capacity? When will the ships waiting outside the […]