Tag: omnichannel

Retail Trends

Retail Sales Grew 3% Over Extended Holiday Purchase Period — And the Season Isn’t Over Yet

January 5, 2021

Via: Retail TouchPoints

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. In fact, the impacts of the most unique holiday in decades are still being […]

E-commerce, Retail Types, Suppliers

Which 2020 returns options will stick?

December 29, 2020

Via: RetailWire

Never before have consumers had so many options for returning unwanted holiday gifts. Some may help retailers handle what’s expected to be a record haul of returns this year. Among the expanded options being offered: Extended holiday return windows: A […]

Retail Trends

What happened this holiday selling season?

December 28, 2020

Via: RetailWire

In the first major post-holiday report, Mastercard has projected U.S. retail sales grew 3.0 percent in the expanded selling season from Oct. 11 through Dec. 24, short of 2019’s four percent gain, but ahead of a forecast for 2.4 percent […]

E-commerce, Retail Types

Is there a secret sauce to Kroger’s online success?

December 17, 2020

Via: RetailWire

With pandemic-huddled households discovering online grocery shopping, Kroger has broken onto eMarketer’s top-ten U.S. e-commerce retailers list. America’s largest grocery chain landed at nine, moving ahead of Costco and bumping Macy’s off the list. “The pandemic has shifted consumer priorities,” […]

Retail Types, Stores

Starbucks sees even more stores in its future

December 15, 2020

Via: RetailWire

Starbucks plans to open a whopping 22,000 locations to bring its massive store count to 55,000 by 2030. At its bi-annual Investor Day, Rosalind Brewer, COO and group president-Americas, projected Starbucks’ U.S. base would expand by “nearly 800 gross stores […]

Customer Experience, Point of Purchase, Retail Types, Stores

What will it take to get shoppers back into stores in 2021?

December 10, 2020

Via: RetailWire

It’s no surprise that online sales have been higher than ever before during the 2020 holiday shopping season — especially on Black Friday and Cyber Monday — while in-store traffic fell by 52 percent compared to 2019. Although the demand […]

Customer Experience, Point of Purchase, Retail Trends

Was Black Friday a bust?

November 30, 2020

Via: RetailWire

Those long contending Black Friday is no longer relevant certainly have a strong argument this year. In-store traffic on Black Friday collapsed 52.1 percent year-over-year, according to Sensormatic Solutions. A steep decline was expected as a second wave of COVID […]

Customer Experience, Loyalty Programs

Walgreens reinvents its loyalty program, launches 30-minute pickup service

November 20, 2020

Via: RetailWire

Walgreens announced a complete reinvention of its customer loyalty program yesterday. What that means for its business remains to be seen, but it’s clear that the drugstore giant doesn’t plan to just sit by as and others vie for […]

Customer Experience, Point of Purchase, Retail Trends

What does a good shopping experience look like for Christmas 2020?

October 27, 2020

Via: RetailWire

Consumers want to go shopping in stores. Of course, that comes with caveats, according to the results of a new survey from Oracle. The research found that only 20 percent of shoppers plan to shop exclusively in stores during the […]

Customer Experience, Point of Purchase

Where are curbside and BOPIS services falling short?

October 26, 2020

Via: RetailWire

The core fundamentals of assuring a positive curbside and in-store pickup experience are: having a designated pickup location, easy online account creation, providing contactless order pickup and having orders ready when promised, according to a study from Ipsos. The study, […]