Tag: omnichannel

January 23, 2023

Target wants the retail industry to know it’s brought its “Targét” touch to grocery and omnichannel. Ease, joy and affordability are the pillars of the retailer’s framework for differentiating itself to customers, Chief Growth Officer Christina Hennington and Chief Food […]

November 11, 2022

Through a special arrangement, presented here for discussion is an excerpt of a current article from Frozen & Refrigerated Buyer magazine. With its high-quality products, value proposition and knowledgeable and friendly staff, Trader Joe’s often finds itself at or near […]

November 10, 2022

And now for something completely different. Target today said that it plans to open new larger-format stores with new reimagined open layouts designed to better meet the needs of the chain’s guests (AKA customers). The new stores, which will measure […]

November 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Consumers expect brands to provide seamless access to products and services via mobile apps. However, many retailers struggle to deliver these experiences because of […]

October 14, 2022

Kroger and Albertsons Companies have entered into a definitive agreement under which the retailers will merge to establish a national footprint. Under the terms of the agreement, Kroger will acquire all of the outstanding shares of Albertsons for an estimated […]

September 6, 2022

Your grandma shops online. Many baby boomers do. But for retailers, having an online strategy isn’t enough — especially if it’s an outdated one, and only designed for one generation. A new generation of shoppers, Gen Z, are bending online […]

August 15, 2022

Through a special arrangement, presented here for discussion is an excerpt of a current article from the blog of Dave Wendland, VP, strategic relations at Hamacher Resource Group and Forbes Council Member. The article first appeared on Forbes.com. With today’s […]

July 20, 2022

Online grocery shopping is a weekly habit of a segment of the population, according to a new study. One in six consumers (15.8 percent) said they purchase groceries online and have them delivered to their home weekly, according to PYMNTS’ […]

July 18, 2022

Shopping experiences that were considered cutting-edge not long ago are now baseline consumer expectations, and retailers that fail to deliver them are losing rapport with shoppers, fast. For today’s consumers, that includes omnichannel journeys: consistent, made-for-me experiences, synced up across […]

July 6, 2022

Over the last two years, the term supply chain management has gone from one primarily recognized by those within certain jobs to one frequently appearing in news stories. Supply chain disruptions are still regularly discussed by media outlets, and they […]

June 27, 2022

Mall operator Simon Property Group is testing a search tool that lets shoppers see what’s in stock in stores inside the mall. The platform, called Simon Search, is being tested at 29 Simon-owned retail centers across the U.S. with a […]

June 21, 2022

Imagine a store where shoppers can see and summon all their size, style, and color options on shelves and in stock without ever leaving a fitting room; where managers know what’s selling and what’s on shelves right now, and associates […]

June 15, 2022

By now, virtually everyone in the retail world agrees that customer engagement takes center stage — and that the omnichannel model is here to stay. Omnichannel means a unified experience for the customer — from browsing items on the store […]

June 14, 2022

Sam’s Club will start charging most members a $4 curbside-pickup fee after June 28. Free curbside pickup was traditionally reserved for Plus members, but the fee was waived “for a limited time” for Standard members in June 2020 in light […]

April 6, 2022

Channel management platform Productsup has raised more than $70 million in Series B funding to advance its product development and M&A activity as it continues to expand globally. As the number of available online selling channels increases, maintaining consistent product […]

April 1, 2022

Consumers are being unintentionally ignored by businesses via social media or messaging apps, according to a new report from Sinch. The research reveals that 89% of people want to initiate and reply to two-way conversations with businesses, via multiple mobile […]

March 23, 2022

Giant Food last week did away with the $2.95 fee it was charging customers to pick up their online grocery orders at 159 of the supermarket chain’s stores. The Ahold Delhaize division is looking to fulfill orders within four hours […]

February 22, 2022

A recent McKinsey study detailed a wide range of inefficiencies from using stores for online fulfillment as well as the risks the method presents to the in-store experience. Having pickers in aisles, either for online or pickup fulfillment, may create […]

February 21, 2022

With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. Today’s shopper now expects […]

February 10, 2022

For the past year, many of the concerns around supply chains were physical. Will there be ships, space, containers? When will factories in Vietnam coping with COVID-19 outbreaks reopen and return to capacity? When will the ships waiting outside the […]