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Tag: omnichannel


Customer Engagement, Customer Experience, Retail Types, Stores

Walmart reimagines its supercenters

October 1, 2020

Via: RetailWire

Walmart has introduced a new store design to help millions of customers who shop at its supercenters every year reap the full advantages of the “omni-shopping experience.” In a blog post, Janey Whiteside, the retailer’s chief customer officer, says the […]


Retail Trends

Holiday hiring ain’t what it used to be

September 30, 2020

Via: RetailWire

It’s that time of year again when retailers set out their “help wanted” signs for new hires to assist in getting through the Christmas rush. This year, however, has been anything but typical for retailers, and that is true as […]


E-commerce, Retail Types, Suppliers

Will curbside pickup be Costco’s Achilles heel?

September 25, 2020

Via: RetailWire

Costco’s membership business model certainly isn’t broken and so there doesn’t appear to be a need to fix it. That said, some believe that the biggest warehouse club in the land is in danger of losing sales to other retail […]


FMCG products, Retail Types

Can Trader Joe’s continue thriving without delivery and curbside pickup?

September 21, 2020

Via: RetailWire

Trader Joe’s, with no e-commerce presence or curbside pickup, missed the pandemic-driven e-grocery surge and doesn’t seem to mind. The limited-assortment grocer is also experiencing challenges because its smaller stores are harder to reconfigure for social distancing. Long lines outside […]


E-commerce, FMCG products, Retail Types

Online to make up 21.5 percent of grocery’s sales in five years

September 18, 2020

Via: RetailWire

Grocery sales made online are expected to grow more than 60 percent from pre-pandemic levels to $250 billion in 2025, accounting for 21.5 percent of the industry’s total, according to a new study. More than 60,000 Americans were surveyed for […]


Customer Engagement, Customer Experience, Retail Types, Stores

Lululemon is ready to tackle holiday crowd control

September 14, 2020

Via: RetailWire

Lululemon plans to use a mix of pop-ups, queuing technology and online assistance to manage Christmas holiday crowds. The yoga-themed retailer’s reopened stores are performing at 75 percent of last year’s volume due to capacity restrictions, with lines forming outside […]


Customer Experience, Point of Purchase

Has COVID-19 revealed pickup’s pain points?

September 8, 2020

Via: RetailWire

Asked about their experiences with businesses that have added curbside pickup options since COVID-19, 55 percent of consumers chose the description “fast & easy” in a survey from Medallia Zingle, 35 percent said “a little rocky” and 10 percent “poor.” […]


Retail Trends

COVID-19, Christmas and working conditions are stressing retail workers out

September 4, 2020

Via: RetailWire

Some retailers may have eliminated hazard pay, but the threat of COVID-19 is far from over and frontline workers are feeling the pressure. Fifty-five percent of retail workers are feeling more stressed during the crisis, 60 percent report having higher […]


Retail Types, Stores

Home Depot and Lowe’s are in a race against time and each other

August 14, 2020

Via: RetailWire

Home improvement retailing rivals Home Depot and Lowe’s have a need for speed. Each company has announced this month that they are taking steps to outpace the other when it comes to the delivery and pickup of online orders made […]


Retail Types, Stores

How is Tractor Supply acing the pandemic?

August 3, 2020

Via: RetailWire

Despite the relentlessly bleak news of sales declines, store closings and retail bankruptcies, Tractor Supply Company (TSC) not only just reported strong second-quarter sales, it also announced plans to open 75 to 80 new brick-and-mortar locations. Concluding that the retailer […]