Tag: omnichannel

Customer Engagement, Customer Experience

Retailers don’t have to choose between profitability and customer satisfaction

September 17, 2021

Via: RetailWire

At the height of the COVID pandemic, retail profitability took a back seat to meeting customer demand by whatever means necessary. Retailers had to quickly expand omnichannel operations, often without concern for efficiency, to meet the simple goal of getting […]

E-payment & Data Security, Tech

Creating a digital-first payment strategy for the post-pandemic customer

June 28, 2021

Via: Retail Dive

In recent years, retailers have focused on developing an omnichannel marketing strategy — reaching customers regardless of how they interacted with the business — in person, through ads, social media, apps or mobile devices. By making it easy to connect […]

News & Trends, Retail Types, Stores

Is now a good time for retailers to open new stores?

June 9, 2021

Via: RetailWire

Retailers have announced some ambitious expansion plans that take advantage of pandemic-related closures. Perhaps not by accident, among the biggest are from chains that have minimal e-commerce presence. Three dollar store chains — Family Dollar, Dollar Tree and Dollar General […]

E-commerce, Retail Types

Walmart Generates 69% Online Sales Growth in Q4, Plans Wage Increases for 425,000 Workers

February 18, 2021

Via: Retail TouchPoints

Walmart reported 69% online sales growth and an 8.6% same-store sales bump in the U.S. during Q4 2021, which ended Jan 31, 2021. Total revenue for the full fiscal 2021 was $559.2 billion, up 6.7% from fiscal 2020. The retailer […]

News & Trends

Retail Sales Grew 3% Over Extended Holiday Purchase Period — And the Season Isn’t Over Yet

January 5, 2021

Via: Retail TouchPoints

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. In fact, the impacts of the most unique holiday in decades are still being […]

E-commerce, Retail Types, Suppliers

Which 2020 returns options will stick?

December 29, 2020

Via: RetailWire

Never before have consumers had so many options for returning unwanted holiday gifts. Some may help retailers handle what’s expected to be a record haul of returns this year. Among the expanded options being offered: Extended holiday return windows: A […]

News & Trends

What happened this holiday selling season?

December 28, 2020

Via: RetailWire

In the first major post-holiday report, Mastercard has projected U.S. retail sales grew 3.0 percent in the expanded selling season from Oct. 11 through Dec. 24, short of 2019’s four percent gain, but ahead of a forecast for 2.4 percent […]

E-commerce, Retail Types

Is there a secret sauce to Kroger’s online success?

December 17, 2020

Via: RetailWire

With pandemic-huddled households discovering online grocery shopping, Kroger has broken onto eMarketer’s top-ten U.S. e-commerce retailers list. America’s largest grocery chain landed at nine, moving ahead of Costco and bumping Macy’s off the list. “The pandemic has shifted consumer priorities,” […]

Retail Types, Stores

Starbucks sees even more stores in its future

December 15, 2020

Via: RetailWire

Starbucks plans to open a whopping 22,000 locations to bring its massive store count to 55,000 by 2030. At its bi-annual Investor Day, Rosalind Brewer, COO and group president-Americas, projected Starbucks’ U.S. base would expand by “nearly 800 gross stores […]

Customer Experience, Point of Purchase, Retail Types, Stores

What will it take to get shoppers back into stores in 2021?

December 10, 2020

Via: RetailWire

It’s no surprise that online sales have been higher than ever before during the 2020 holiday shopping season — especially on Black Friday and Cyber Monday — while in-store traffic fell by 52 percent compared to 2019. Although the demand […]