Tag: customer

November 29, 2023

Target has started testing 10-items-or-less checkout lanes at a handful of its stores. According to The Street, Target had generally not specified a limit to its self-checkout stations, unlike most grocery stores. Now, certain locations are “testing the limits” in […]

November 29, 2023

When addressing concerns relating to homelessness, it’s generally considered critical that those engaging in these discussions take an approach rooted in empathy and understanding. After all, most of these individuals are regular citizens who have fallen on hard times — […]

November 29, 2023

Walmart is tapping into one of Americans’ favorite holiday traditions — watching holiday rom-coms — for a new 23-part, serial ad campaign called Add to Heart that will be fully shoppable. Complete with romantic rendezvous in the Garden Center and […]

November 28, 2023

Consumer spending on Cyber Monday surpassed initial projections to reach $12.4 billion — both a 9.6% year-over-year increase and the biggest online shopping day of all time, according to Adobe Analytics. Monday’s sales capped off a banner Cyber Week, which […]

November 27, 2023

As Cyber Monday sales continue to roll in, Cyber Week appears to have allayed retailers anxieties by delivering another year of record consumer spending, according to Adobe Analytics. Online spending on Black Friday came in above projections, at $9.8 billion […]

November 22, 2023

In today’s rapidly evolving retail landscape, generative AI is the latest technology transforming the way retailers reach and engage shoppers. Getty Images’ VisualGPS consumer survey finds that 79% of Americans are excited about the potential of using AI to increase […]

November 21, 2023

The winter holiday season is a critical time for retail. November and December holiday sales average around 19% of total retail sales, per the NRF, and this share can be even higher for some department stores and specialty retailers. Emarketer […]

November 21, 2023

Walmart Business has spent the last year building out its solutions and services for SMB customers, including a dedicated membership offering and tailored app experience. Now Walmart is helping small businesses prepare for holiday office celebrations. Walmart Business has launched […]

November 20, 2023

Retail theft is on the rise, and many businesses are grappling with the financial fallout. In recent months, The Home Depot, Foot Locker, Target and other retail giants have suggested that shoplifting is cutting significantly into their respective profits. Dick’s […]

November 20, 2023

Consumer spending was top of mind as Target and Walmart released their third-quarter earnings, causing both retail giants to strike a cautious tone concerning inventory and the upcoming holiday season. Target While combating industry challenges like inflation and inventory shrink, […]

November 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. […]

November 16, 2023

Over the past year, major tech companies and retailers have announced their use of artificial intelligence for everything from product images and descriptions to digital assistants and supply chain optimization. In January, Google Cloud introduced an artificial intelligence-driven tool that […]

November 16, 2023

Insider and others have reported that free samples are making a return to the aisles of Costco and expanding into more supermarkets. During the pandemic, Costco completely shut down its allocations of free samples but eventually resumed and served them […]

November 15, 2023

For many ecommerce brands, stress-testing their digital systems in preparation for the holidays is an essential ritual. Retailers need to ensure their systems can scale to upcoming seasonal traffic spikes like Cyber Week so they can capture the attention and […]

November 15, 2023

The incoming adoption of augmented reality (AR) glasses has the potential to transform life as we know it — and that includes physical retail. Augmented reality is set to make the brick-and-mortar experience more personalized, immersive and efficient for retailers […]

November 14, 2023

After navigating a long, complex bankruptcy process, Toys R Us has expanded its brick-and-mortar presence via flagship stores and shop-in-shop locations. Though the bankruptcy proceedings began in 2018, they stretched into last year. The retailer reached a resolution with its […]

November 13, 2023

The digital transformation sweeping across all supply chains is not triggered by new technology but by the emergence of new customer behaviors and expectations. This “New Customer” represents a dramatic shift in the marketplace. Today’s customers are more informed, connected, […]

November 13, 2023

August’s overall retail sales in the U.S. showed continuing resilience, with actual growth of 0.6% after economists polled by Reuters had predicted just 0.2% growth. However, the overall data masks some key data points that may be of concern to […]

November 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail […]

November 9, 2023

The holiday season presents a lucrative opportunity for online retailers to finish the year on a high note; however, various factors pose threats to online businesses. According to the IBM Cost of a Data Breach report, the global average cost […]