Tag: artificial intelligence

February 24, 2020

Competition in the retail industry is stiff. As technology advances and consumer expectations skyrocket, retailers can no longer solely rely on products as their main competitive differentiator. They are now pressured to also deliver exceptional customer experiences, with little margin […]

February 24, 2020

Amazon is planning to launch a new chain of grocery stores complete with high-tech automated “microfulfillment” centres to streamline online-order picking. Online orders will be fulfilled by robots in a dedicated hidden space on the perimeter of its new chain […]

February 6, 2020

7-Eleven is piloting a cashierless store at its headquarters in Texas despite the increasing legislative crackdown on the format across the US. The 700sq ft pilot store is now open to employees, selling a range of the convenience store giants […]

January 13, 2020

A university study finds people increasingly attributing lifelike qualities to virtual assistants and warns this may cause them to reveal more personal information to the companies that use them than they otherwise would. “These agents are data gathering tools that […]

August 15, 2019

Worldwide spending on retail technology will increase by 3.6% to $203.6 billion in 2019, according to Gartner. However, many of the retail technologies getting developed seem to be customer-facing. Could it be that technologies that enhance essential ‘behind-the-scenes’ areas like […]

June 17, 2019

The report indicates that while retailers know they need to invest in technology, they don’t always have the knowledge to take action. Tech. asked retail executives to rate six technologies on their rate of understanding, with visual search receiving the […]

June 5, 2019

While AR try-ons have been gaining steam as a key part of marketing beauty products, the technology’s arrival on Amazon has the potential to bring AR trials to a significantly wider audience than previous deployments to date. With more consumers […]

May 23, 2019

Artificial Intelligence (AI) is making its way into the retail industry in a big way. If you haven’t caught up with AI and all its capabilities, AI, at its core, focuses on making machines intelligent, or capable, of solving problems […]

May 9, 2019

While chatbots have been derided for their inability to handle complex interactions with humans, tech companies are investing billions of dollars in the technology to make bots more conversational. As Juniper’s forecast suggests, chatbots are about to embark on a […]

October 30, 2018

Using artificial intelligence (AI) and machine learning to improve demand forecasting is one of the most promising applications of AI for supply chains. The technology “learns” from past experience and can analyze the multitude of complex relationships and factors that […]

September 17, 2018

More has changed in retail in the last 10 years than in the previous 100. Nowhere is this more evident than in brick-and-mortar stores, which are currently undergoing reinvention. They are morphing from their current sluggish, caterpillar state into a […]

April 22, 2018

Artificial intelligence (AI) is already used on a large scale in retail, and big companies are experimenting with developing new ways to use it in the entire product and service cycle, from the moment a product is developed and created […]

April 17, 2018

Artificial Intelligence (AI) is defined as the study of “intelligent agents” and takes place when a device perceives its environment and takes actions that maximize its chance of success at some goal. Colloquially, the term “artificial intelligence” is applied when […]

January 25, 2018

Just as electricity transformed every industry 100 years ago, Artificial Intelligence (A.I.) is poised to transform every industry in the coming decade. A.I. is already changing the ways that consumers and companies interact. Consumers rely on Siri, Alexa or Google […]

January 8, 2018

Retail has changed a lot over the past decade, in no small part due to the embracing of technology to give retailers a competitive edge over rivals. The in-store experience of today is markedly different to a decade ago. Even […]

January 3, 2018

The race is on for the best smart speaker, and while the Echo was the clear leader in 2017 — Alexa earned Amazon Retail Dive’s Technology of the Year award — Google Home is set to gain speed this year. […]

December 21, 2017

Four years ago, I was invited to Dallas to meet with the merchandising, marketing and store operations executives at what was then called “JCP” to discuss how Coca-Cola might be a part of JCP’s re-envisioned store concept – a store-within-a-store […]

July 11, 2017

Artificial Intelligence (AI ) is increasingly becoming of paramount importance for e-commerce companies. As they look to attract customers and convert interest into transactions, it is essential that they show relevant products based on customers’ profiles and past history. Personalized […]

June 29, 2017

The Amazon acquisition of Whole Foods is top-of-mind in retail and on Wall Street. Every retail and business expert has weighed in on the business implications of the pending merger. But what about consumers? In an opinion piece last week, […]

June 16, 2017

A new survey suggests that retailers are ready to invest in artificial intelligence and other new technologies. Forty-five percent (45%) of retailers plan to utilize artificial intelligence within three years to enhance the customer experience, according to the BRP (Boston […]