January 22, 2024
Via: Retail Dive2024 and beyond will be about making AI adoption in retail as mainstream as possible and designing the strategies and guardrails around its adoption. Retail leaders are bullish about AI’s role in improving growth and profitability. According to Gartner, AI […]
August 31, 2023
Via: Retail TouchPointsGenerative AI may be generating buzz, but for tech-savvy retailers, AI is not a new technology. Conversational AI has been foundational to many customer experience technologies we now take for granted. Chatbots, Interactive Voice Response (IVR) and intent analysis can […]
Customer Engagement, Customer Experience
January 23, 2023
Via: Retail TouchPointsThere’s been quite a bit of hype about the metaverse — it’s the next big thing, it will transform how companies engage with customers and it will alter the way we do business. The metaverse simply integrates the physical and […]
Customer Engagement, Customer Experience
October 10, 2022
Via: Retail DiveA lack of international tourists, supply chain constraints and rising costs have not stopped luxury brands from thriving in the ever-evolving U.S. retail landscape. From 2016-2019, the luxury market grew 5% per year, outpacing growth in the non-luxury sector. In […]
July 21, 2020
Via: Independent RetailerRetailers, faced with changing customer needs and a demand for constant innovation, are looking to cutting-edge tech to improve their stores. Most modern businesses collect huge amounts of customer data. A lot of that info goes to waste, however. Artificial […]
April 23, 2024
April 16, 2024
April 16, 2024
April 1, 2024
April 19, 2024
Copyright © 2024. All rights reserved
