Claiming “digitization,” “customer experience,” or “faster supply chains” as retail trends seems rather obvious. If you’re a retailer and you’re not focused on those things every year, you will not be in business long. So rather than trying to convince you that omni-channel is here to stay (it is and we all know it), I’m going to highlight some trends. These are mostly based on emerging technologies that have risen in prominence over the last couple years and are likely to have an outsized impact in 2024. These are also the things I hear retailers discussing.
