Tag: 2018

February 7, 2018

Loyalty is the most valuable thing in the world and the hardest thing to earn. It’s never handed to you. So how do you earn it? Put your customer first and carry through for them, repeatedly. That doesn’t mean you […]

February 5, 2018

U.S. shoppers are trying to cut through a lot of marketing clutter to find high quality products, often from smaller direct-to-consumer players, according to Hubba. The price-and-convenience play, which attracts the “savers” buying commodity goods with little differentiation, is being […]

January 8, 2018

Retail has changed a lot over the past decade, in no small part due to the embracing of technology to give retailers a competitive edge over rivals. The in-store experience of today is markedly different to a decade ago. Even […]

January 3, 2018

The race is on for the best smart speaker, and while the Echo was the clear leader in 2017 — Alexa earned Amazon Retail Dive’s Technology of the Year award — Google Home is set to gain speed this year. […]

January 2, 2018

Retail needs a cast of superheroes now more than ever. Luckily, tech-savvy women are on the case, helping to reshape retail in the age of customer centricity. For the second year in a row, RIS is kicking off the New […]

December 21, 2017

2017 was an important year for delivery logistics. With ecommerce sales reaching $23 trillion in annual sales worldwide, customers are relying on better and faster deliveries for all sort of goods and services. But this evolution in the supply chain, […]

December 21, 2017

Four years ago, I was invited to Dallas to meet with the merchandising, marketing and store operations executives at what was then called “JCP” to discuss how Coca-Cola might be a part of JCP’s re-envisioned store concept – a store-within-a-store […]