Chatbots have become an essential feature for retailers across the world. Businesses benefit from these integrations since chatbots can boost sales, assist customers and help the company stand out. Though chatbots are already making progress in the retail world, AI and COVID-19 are changing things in different ways.
A chatbot is an automatic online program that communicates with users as if it were a human agent. With COVID-19 altering the way businesses operate, chatbots have become more important than ever due to their real-time and ever-present abilities. The past and present strides of chatbots create a stable path for their future, despite the effects of the pandemic.