Tired of being shouted at? We’d imagine you’ve experienced this once or twice if you’ve had to deal with a difficult customer. They’re enough to leave you feeling worn down and fed up.
Whether you’re talking to a customer who insists on speaking to a manager (even if you are the manager), someone who threatens to write scathing reviews, or just starts raising their voice, it can be a difficult situation to manage. You can, however, resolve most situations by following a few simple steps and guidelines. Let’s take a look.
