Tag: retailers

February 3, 2022

A new university study finds that, while high-empathy leaders tend to be better at giving negative feedback in a helpful manner, they become more distressed, inattentive and less effective at their jobs afterwards. In a penned article in Harvard Business […]

January 31, 2022

For supply chains, the pandemic has brought unprecedented levels of disruption. The specific confluence of events was beyond anybody’s ability to foresee. But, at least in a general sense, everyone should have expected something like the year that just passed […]

January 31, 2022

Coresight’s early store counts show a 2022 that so far is unfolding much like the year that passed, which showed a marked inversion of the trends from years past. Store closures weighed on the industry’s collective mind in the latter […]

January 27, 2022

Through a special arrangement, presented here for discussion is a summary of a current article from the blog of Oliver Guy, Senior Director, Industry Solutions, Software AG. Retailers in 2022 will need to prove their sustainability commitments and establish their […]

January 24, 2022

Almost every big technological innovation has its skeptics. Smartphones and social media were no exception. But what’s unique or different about the metaverse is that it’s not a single innovation but the culmination of many that is now propelling it […]

January 21, 2022

Born between the late 1990s and mid-2010s, Gen Z are an important and influential consumer force to be reckoned with. This generation of shoppers are digital natives, with their own habits, preferences and attitudes – but Gen Z wields around […]

January 20, 2022

If several retailers were in survival mode in 2020, then 2021 had been a year of tech innovation for many. Retailers learned to keep up with fast-paced, digitally savvy consumers. Eager to gain consumers’ attention, they boosted their presence on […]

January 6, 2022

Over the past year and a half, traditional shopping has completely transformed. The pandemic shook up the retail industry as shoppers avoided brick-and-mortar stores and dedicated their attention online, putting a heightened emphasis on e-commerce. In fact, e-commerce sales grew […]

January 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. This trend involves brands reselling previously owned products at a discount — and it’s caught […]

December 30, 2021

Retailers have been using loyalty programs to turn new customers into returning shoppers for years. In 2016, the consumer loyalty management market was valued at almost $2 billion. By 2023, that figure is expected to reach nearly $7 billion — […]

December 27, 2021

The risks of climate change took center stage during 2021, as UN scientists linked global warming directly to human activities. With global attention focused on mitigation, adaptation and resilience, how are retailers managing related risks and considering possible business opportunities? […]

December 22, 2021

Whether retailers strive to create a safe and efficient experience for shoppers or improve customer retention rates and average basket sizes, efficient in-store communication is essential for success. With current labor shortages threatening in-store efficiencies, every staff member is critically […]

December 20, 2021

Brand loyalty is increasingly fragile. Since the beginning of the pandemic, three-quarters of consumers in the United States have switched brands, products, stores or buying methods, reports McKinsey. As retailers strive to woo shoppers into a long-term relationship, supply chain […]

December 15, 2021

The pandemic-induced labor shortage has hit the retail industry particularly hard. Major retailers such as Walmart and Target this fall announced plans to hire workers to meet this year’s seasonal demand, but in response to higher competition for staffers, retailers […]

December 13, 2021

With the rise of media networks, retailers are expanding their sphere of influence, diversifying their revenue streams, and transforming their ability to reach new and valuable audiences. According to a recent eMarketer report, after almost 50% growth in e-commerce channel […]

December 6, 2021

The future of retail came quicker than anticipated, and the global pandemic put retailers in survival mode. In just the last two years, the shift toward digital transformation has radically accelerated — and the pace is not slowing down any […]

December 3, 2021

More companies are taking their freight to the skies as the holidays begin, sacrificing the cost-effectiveness of ocean shipping to ensure products arrive in time. “I’m determined not to let the global supply chain issues interfere with the holidays, and […]

December 1, 2021

President Biden met with leading retail executives from Walmart, Kroger, Best Buy, CVS Health and more on November 29th to discuss their outlook for the holiday shopping season, and the steps companies large and small have taken to meet consumer […]

November 22, 2021

The commercial potential of augmented reality (AR) technology is arguably the hottest topic in retail right now. As the Covid-19 pandemic accelerated the shift towards online shopping, AR technology emerged as one of the most promising tools in eCommerce. By […]

November 15, 2021

As work behaviors shift, so do shopping habits — particularly those of remote and hybrid workers. In the past several months, the boundaries of work and home life have merged to a blur as family time, hobbies and Zoom calls […]