Tag: retail returns

E-commerce, Retail Types

Preparing for the Rise in Online Retail Returns

November 8, 2022

Via: Retail TouchPoints

In 2021, returns cost retailers a whopping $761 billion, or almost 17% of total U.S. retail sales. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and […]

News & Trends

Retail returns increased to $761 billion in 2021

January 26, 2022

Via: SCMR Editorial

Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released by the National Retail Federation and Appriss Retail. This accounts for an average of 16.6 percent of total U.S. […]

News & Trends

Covid pandemic made low-wage workers essential, but hard-earned gains are fleeting

December 23, 2020


In the spring, cheers, claps and clanging pots and pans rung out every night in cities at 7 p.m. in a show of thanks for essential workers. The label not only described doctors and nurses tending to Covid-19 patients, but […]

E-commerce, Retail Types

Has COVID-19 exacerbated online return challenges?

July 6, 2020

Via: RetailWire

A survey from Inmar Intelligence finds 88 percent of U.S. consumers planning to continue to shop online to avoid crowds, yet 40 percent have held back on purchasing online due to complicated returns processes. Other findings from the survey: Forty-two […]

Customer Experience, Point of Purchase

Purchases That Come Back to Haunt You

November 21, 2019

Via: Independent Retailer

A higher percentage of sales are starting to result in returns. Many people order items with no intention of keeping them. Sometimes it’s a matter of short-term usage, such as buying a new suit for an event, and returning it […]

News & Trends

Study: 45% of retail returns end up in a landfill

December 27, 2017

Via: Retail Dive

While the holidays have always spurred a high percentage of retail returns, e-commerce has only fueled that, and more and more it’s an issue throughout the year. Returns are increasingly a part of the shopping experience, particularly online, with nearly […]