August 27, 2019
Via: Independent RetailerWhen running a retail business, it can be hard to find the time to step back and assess the performance of your store outside of just looking at sales numbers and revenue. However, tracking and measuring other pepixabayrformance metrics is […]
June 19, 2017
Via: The Retail Doctor BlogOne of my first clients was a coffee roaster, and I remember the owner recounting a story about retail management… At the end of her shift, one of his best employees came up to him and asked, “Since I didn’t […]
November 7, 2016
Via: The Retail Doctor BlogThere’s an old adage that goes something like you can’t put new ideas into a full bottle; you need to empty it to make way for the new. To do that you have to be open to the possibility of […]
Customer Experience, Loyalty Programs
September 12, 2016
Via: The Retail Doctor BlogThe big news this week was that Wells Fargo fired 5300 employees, about 2% of their workforce, after admitting those employees opened more than 2 million deposit and credit card accounts without customers’ authorization. Their incentives that encouraged workers to […]
April 23, 2024
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