There’s an old adage that goes something like you can’t put new ideas into a full bottle; you need to empty it to make way for the new. To do that you have to be open to the possibility of change.
I thought about that recently when a retailer related how he received pushback from a new employee he was trying to train. The newbie told him, “I already know how to sell.”
She was so full of her way that she couldn’t accept anything new.
Her method of selling was basically to hang out behind the counter and wait for a shopper to ask a question; only then would she spring into action and take the shopper to the merchandise.
