One of my first clients was a coffee roaster, and I remember the owner recounting a story about retail management…
At the end of her shift, one of his best employees came up to him and asked, “Since I didn’t get my reward of my free pound of coffee each month this past year, can I get all 12 pounds now to give away as gifts?”
The owner was shocked because he had no such policy, and asked, “Where did you hear that?” She answered, “I heard about it from another employee when I started a year ago.”
