Customer Engagement, Customer Experience
October 16, 2023
Via: Retail TouchPointsDespite a positive job market and a stabilized economic environment, most consumers (96%) are looking to save money in the short term, according to a recent study from PwC. But at the same time merchants’ margins are being squeezed, making […]
May 19, 2023
Via: RetailWireThe National Retail Federation (NRF) estimated that consumers would spend $274.02 per person on 2023 Mother’s Day and 75 percent would give flowers as a gift. Predicting and delivering these perishable items is a massive challenge, one that Bouqs (pronounced […]
January 5, 2023
Via: Retail TouchPointsAlthough there are signs that inflation is easing, higher prices and an uncertain economy continue to impact consumer behavior. Although many customers are “brand loyal,” given the economic environment, stressed consumers nowadays will most often make retailer and product choices […]
April 18, 2022
Via: Retail TouchPointsManaging retail supply chains is complicated, heads-down work. Supply chain teams are often expected to meet ambitious KPI targets that are critical to the health of the entire business. So why should these teams expand their focus to consider markdown […]
Customer Engagement, Customer Experience
February 8, 2022
Via: Retail TouchPointsThe new year is kicking off with plenty of challenges for consumers, retailers and CPG brands alike — and it seems we’ll start another year under a cloud of uncertainty. But if we learned anything from 2021, it’s that the […]
Customer Engagement, Customer Experience
December 3, 2019
Via: Lightspeed POSMost retailers share the goal of driving more in-store foot traffic, but what good are more customers if you aren’t selling more during peak hours? Whether it’s through cross-selling and upselling, promotions or just flat-out amazing customer service—selling more during […]
Customer Engagement, Customer Experience, News & Trends
October 23, 2017
Via: ConsumeristFrom “doorbusters” to “advance deals” to hourly specials all through Black Friday weekend (not to mention Cyber Monday), the holiday shopping season is a continuous barrage of retail promotions varying in quality and value. In an attempt to rein things […]
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