March 25, 2024
Via: Mary GametIn the ever-turbulent currents of retail, success has always revolved around a customer-centric approach. But in 2024, that parallel is more evident than ever due to numerous technological advancements. As global companies adopt and start to depend on digital commerce […]
Customer Engagement, Customer Experience
February 21, 2024
Via: Retail TouchPointsOnline shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for […]
February 19, 2024
Via: Retail TouchPointsLast year was an uncertain one. Though many of the economic indicators were excellent, including the low unemployment numbers and strong GDP growth, there was a lot of uncertainty in the market throughout the year. In the martech ecosystem, publishers […]
Customer Engagement, Customer Experience
February 16, 2024
Via: Retail TouchPointsIn the U.S., ecommerce spending is estimated to reach $1.7 trillion by 2027 – representing over 20% of overall retail sales. Additionally, global ecommerce spending could surpass $7 trillion as early as 2025. With the sector continuing to experience accelerated […]
February 13, 2024
Via: Retail TouchPointsAfter years of decline, ContextLogic has sold its discount shopping app Wish for approximately $173 million in cash to Qoo10, an ecommerce platform that operates localized online marketplaces throughout Asia. Qoo10 is headquartered in Singapore and operates marketplaces in Singapore, […]
February 7, 2024
Via: Retail TouchPointsThe digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. As a result, as the science […]
July 31, 2023
Via: Retail TouchPointsEcommerce brands that have been resisting Google’s gentle nudges toward data-driven attribution can no longer drag their feet. The tech titan has eliminated all but two attribution models: last-click and data-driven. This decision has major ramifications for brands and retailers. […]
June 27, 2023
Via: Retail TouchPointsThere’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations, influencing operations and transforming entire industries. But is there anything your retail business can do to profit from AI? When it […]
June 6, 2023
Via: Retail TouchPointsAuthentic Brands Group (Authentic) has purchased the intellectual property of Hunter, the 160-year-old British heritage brand, famous for its iconic Original Wellington boot, that has evolved into an outdoor lifestyle brand. Financial details of the purchase were not disclosed. The […]
June 6, 2023
Via: Retail TouchPointsWalmart’s incubation arm, Store Nº8, and Ebay have both launched new accelerator programs aimed at supporting startups developing technologies designed to help shape the future of digital commerce. Store Nº8 Accelerator Aims to ‘Unlock’ Decentralized Commerce Store Nº8 has teamed […]
Customer Engagement, Customer Experience
April 27, 2023
Via: Retail TouchPointsCustomer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. For example, most consumers today are concerned about carbon […]
February 23, 2023
Via: ChargedOnline marketplace eBay has warned that demand will decline in the first half of 2023, after its holiday-quarter earnings fell due to strained consumer spending in the US and Europe. Shares declined by nearly 6% in trading after the bell, […]
February 23, 2023
Via: ChargedSome 67% of B2B buyers want to conduct their online buying via an avatar in the metaverse, demonstrating the appetite for experiences that fuse physical and digital interaction together, according to a new report by Wunderman Thompson. The research also […]
Customer Engagement, Customer Experience
January 17, 2023
Via: ChargedUS ecommerce giant Amazon has topped a survey which asked shoppers about their spending habits from Retail Week. Both UK grocers Tesco and Asda both followed with Aldi bringing up 4th place. The discount grocer overtook Morrisons to enter the […]
January 5, 2023
Via: ChargedBoots has announced a positive start to the year in its first quarter ending 30 November 2022, continuing its impressive return to growth. The retailer‘s online business, Boots.com, performed strongly, experiencing its biggest Black Friday ever, taking three orders every […]
December 28, 2022
Via: ChargedAsos investors are set to rebel early next year over pay policy “concerns” and the pay of executive bosses. According to reporting by the Daily Mail, the meeting taking place on 11 January is likely to see investors rejecting or […]
December 16, 2022
Via: ChargedRetail bosses are urging consumers to shop in-store if they want to receive Christmas gifts on time, as ongoing Royal Mail strikes are set to cause severe disruption. Royal Mail workers up and down the country will strike across December, […]
December 12, 2022
Via: ChargedBigCommerce and Sage have established a partnership to provide merchants with an end-to-end commerce solution, integrating their online storefronts to their back-office. The leading open SaaS platform has teamed up with Sage to help modernise merchants‘ commerce presence. Businesses will […]
December 9, 2022
Via: ChargedAmazon is planning to roll out a TikTok-like feed on its ecommerce app, in a bid to entice new shoppers through a stream of photos and videos from well-known influencers. The move comes as shopping activity is declining amid the […]
Customer Engagement, Customer Experience
December 7, 2022
Via: Lightspeed POSEmail marketing is the process of sending targeted, personalized emails to your customers and prospects to build relationships and drive sales. When done correctly, email marketing can be an extremely effective way to grow your business. Email can be used […]