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Tag: eCommerce


E-commerce, Retail Types

Zara to begin charging for online returns

May 11, 2022

Via: Charged

Zara has started charging customers to return products they have purchased online. Since the beginning of May, Zara customers have been charged £1.95 to return items, with the fee deducted from their total refund, according to The Industry.Fashion. However, items […]


E-commerce, Retail Types

Ikea to spend $3bn to make ecommerce purchases easier

May 10, 2022

Via: Charged

Ikea has vowed to spend $3 billion to make ecommerce purchases easier for customers. The investment will help the furniture retailer open new locations in cities across Europe and North America, as well as retrofitting existing stores to better fulfil […]


Customer Engagement, Customer Experience

How Brands Can Deliver Sustainable Instant Commerce for Consumers

May 9, 2022

Via: Retail TouchPoints

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the […]


E-commerce, Retail Types

Online retail revenue growth “not in the healthiest place”

May 5, 2022

Via: Charged

Online retail revenue growth has slumped 12% year-on-year, according to data from IMRG’s latest retail data show. It is an uncertain period for retailer as they brace themselves against a number of headwinds including rising inflation and supply chain issues. […]


E-commerce, Retail Types

Publicis Group Acquires e-Commerce Platform Profitero

May 5, 2022

Via: RIS News

Publicis Groupe will be acquiring Profitero, an SaaS global ecommerce intelligence platform that provides services to more than 4,000 brands and 70 million products on more than 700 retail websites. The purchase will allow users to leverage predictive intelligence to […]


Others, Tech

5 Strategies to Drive Personalization in a Cookie-Less World

May 3, 2022

Via: Independent Retailer

Privacy has been at the core of recent development regarding consumer data. Key legislation across the world, such as GDPR in Europe or CCPA in California, focus on ensuring consumer privacy, especially the digital footprint of consumers in the U.S. […]


Customer Engagement, Customer Experience, E-commerce, Retail Types

Amazon pushes back against government plans to crack down on fake reviews

May 3, 2022

Via: Charged

Amazon has pushed back against government plans to force websites to tackle fake reviews by saying ministers should exercise “caution” when devising laws to hold sites to account when they host fake reviews. The ecommerce giant has long been plagued […]


Uncategorized

How Ecommerce Tech Can Reduce the Environmental Damage it Caused in the First Place

May 2, 2022

Via: Retail TouchPoints

It’s no surprise that ecommerce has practically taken over the global economy. Annual online sales worldwide are expected to climb to a staggering $6.5 trillion by 2023. But alongside that dizzying sales growth, we’ve also witnessed a growing consciousness about […]


E-commerce, Retail Types

Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value

April 29, 2022

Via: TouchPoints

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Instead, brands should put themselves in shoppers’ shoes. Consider how returns are central to the customer experience and can create […]


Retail Types, Stores

How Amazon has eliminated friction at checkout

April 27, 2022

Via: Charged

Friction is one of retail’s biggest pain points, whether its for an ecommerce site or a bricks-and-mortar establishment, the less friction points for the customer, the higher percentage of conversion for the retailer. Checkout friction is one of the largest […]