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Tag: eCommerce


Customer Engagement, Customer Experience

Amazon tops ranking for customer experience

January 17, 2023

Via: Charged

US ecommerce giant Amazon has topped a survey which asked shoppers about their spending habits from Retail Week. Both UK grocers Tesco and Asda both followed with Aldi bringing up 4th place. The discount grocer overtook Morrisons to enter the […]


E-commerce, Retail Types

Boots’ online business helps kick off the year strongly

January 5, 2023

Via: Charged

Boots has announced a positive start to the year in its first quarter ending 30 November 2022, continuing its impressive return to growth. The retailer‘s online business, Boots.com, performed strongly, experiencing its biggest Black Friday ever, taking three orders every […]


News & Trends

Asos investors set to rebel over pay policy ‘concerns’

December 28, 2022

Via: Charged

Asos investors are set to rebel early next year over pay policy “concerns” and the pay of executive bosses. According to reporting by the Daily Mail, the meeting taking place on 11 January is likely to see investors rejecting or […]


Suppliers

Retail bosses urge customers to avoid online shopping amid Christmas postal strikes

December 16, 2022

Via: Charged

Retail bosses are urging consumers to shop in-store if they want to receive Christmas gifts on time, as ongoing Royal Mail strikes are set to cause severe disruption. Royal Mail workers up and down the country will strike across December, […]


E-commerce, Retail Types

BigCommerce ties up with Sage to provide end-to-end commerce solutions

December 12, 2022

Via: Charged

BigCommerce and Sage have established a partnership to provide merchants with an end-to-end commerce solution, integrating their online storefronts to their back-office. The leading open SaaS platform has teamed up with Sage to help modernise merchants‘ commerce presence. Businesses will […]


E-commerce, Retail Types

Amazon to launch TikTok-like shopping experience in social commerce push

December 9, 2022

Via: Charged

Amazon is planning to roll out a TikTok-like feed on its ecommerce app, in a bid to entice new shoppers through a stream of photos and videos from well-known influencers. The move comes as shopping activity is declining amid the […]


Customer Engagement, Customer Experience

4 Email Marketing Tips to Increase Sales Online

December 7, 2022

Via: Lightspeed POS

Email marketing is the process of sending targeted, personalized emails to your customers and prospects to build relationships and drive sales. When done correctly, email marketing can be an extremely effective way to grow your business. Email can be used […]


Customer Experience, Loyalty Programs

Creating a Top Tier Loyalty Program

November 29, 2022

Via: Independent Retailer

Discounting in ecommerce has become popular because it is easy to offer and implement. Keeping customers after they make holiday purchases is on the mind of all brands and retailers, but it is becoming clearer that one-off orders focused on […]


Customer Engagement, Customer Experience

Report Reveals New Details on Fake Reviews

November 11, 2022

Via: Independent Retailer

Bazaarvoice, Inc., a provider of product reviews and user-generated content solutions, released its latest research, based on a survey of more than 10,000 global shoppers. The report explores the effect fake reviews and authenticity have on customer trust, and the […]


News & Trends

Black Friday predictions: Consumer spend to fall by 50% as cost-of-living bites

November 1, 2022

Via: Charged

Figures from Wunderman Thompson Commerce have revealed that consumers are set to spend up to 50% less than usual this Black Friday. Overall spend per consumer is expected to fall from £168.18 in 2021 back to the 2020 average of […]


E-payment & Data Security, Tech

Farfetch to start offering cryptocurrency payments

October 6, 2022

Via: Charged

Farfetch has announced it will offer customers the chance to purchase items on its marketplace with cryptocurrency in 37 countries. The luxury fashion platform said it will initially accept six cryptocurrencies which include Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), […]


News & Trends

H&M considers charging for online returns

October 4, 2022

Via: Charged

H&M is considering charging for online returns in an effort to reduce surging costs. During the fashion retailer’s Q3 earnings call last week, H&M chief executive Helena Helmersson told investors that the business will soon be testing the implementation of […]


E-commerce, Retail Types

Amazon to launch new ecommerce hub for affordable shopping options

October 4, 2022

Via: Charged

Amazon has announced it is launching Amazon Access, a hub for US-based customers to explore the ecommerce giant’s more affordable shopping programmes which includes discounts. The company has also announced that its discounted tier of Prime membership, which was introduced […]


E-commerce, Retail Types

BigCommerce partners with Google to help ecommerce merchants grow online

September 27, 2022

Via: Charged

BigCommerce has launched on Google Cloud Marketplace for the first time, helping to make it easier for global enterprise customers to modernise their ecommerce platform to expand audience reach and drive business growth. “Opening our platform to enterprises through Google […]


E-payment & Data Security, Tech

What Small Businesses Should Know Before Taking Payments Online

September 23, 2022

Via: Lightspeed

Small businesses just like yours are taking the plunge into ecommerce every day, by setting up simple online shops. If you’ve decided to make a push into online retail too, then figuring out how best to take online payments will […]


E-commerce, Retail Types

Opening Your Ecommerce Store: What To Do Before Day One

September 23, 2022

Via: Lightspeed

The following checklist will help you to be prepared for your big moment. Your launch day is certainly a memorable one, full of both excitement and hard work. By ensuring that you are ready beforehand, you can reduce stress on […]


Suppliers

How Nike is attempting to replicate Amazon’s rapid delivery

September 20, 2022

Via: Charged

Nike is aiming to replicate Amazon’s rapid delivery model by connecting its complex network of stores, warehouses and technology as part of a strategy towards a more “connected inventory”. The sportswear giant‘s CEO, John Donahoe, talked about “connected inventory” in […]


E-commerce, Retail Types

Online sales tumble for the 17th month in a row in August

September 20, 2022

Via: Charged

Online retail sales tumbled by -4.1% year-on-year (YoY) in August 2022, marking the 17th month in a row of negative growth since May 2021, according to the latest IMRG Capgemini Online Retail Index. This decline reverses the positive progress seen […]


E-payment & Data Security, Tech

Card payment expenditure climbs to over $42tn in 2021

September 20, 2022

Via: Charged

Card payment expenditure climbed over $42 trillion in 2021, marking a 23% rise, according to RBR. The rise came off the back of the world’s recovery from the effects of the pandemic, which had initially led to a fall in […]


E-commerce, Retail Types

Analysis: Why Boots is embracing a marketplace model

September 16, 2022

Via: Charged

“Marketplace” seems to be the buzzword in ecommerce at the moment, and why not? The widespread success of the model is there for everybody to see, with marketplaces currently accounting for around 40% of the UK’s total online spend. Pureplay […]