Top

Tag: Best Buy


Customer Engagement, Customer Experience

Best Buy to use generative AI for virtual assistant, customer support experiences

April 9, 2024

Via: Retail Dive

Best Buy and Google have previously partnered on different products and services, including advertising, hardware and Google Chrome, the retailer said. Best Buy’s internal staffers will work with Accenture and Google to create, pilot and scale the new generative AI […]


Retail Types, Stores

Best Buy increases reliance on distribution centers for customer delivery

December 6, 2023

Via: Retail Dive

Best Buy continues to adjust its brick-and-mortar operations in the age of omnichannel shopping, aiming to strike the best balance of in-store service and e-commerce fulfillment capabilities. Its revenue fell 7.8% in Q3 amid weak demand for electronics. Although the […]


Customer Experience, Loyalty Programs

Best Buy adds tiers to membership program

May 11, 2023

Via: Retail Dive

Retail’s consumer electronics segment continues to feel the pressures of an economic environment where people are less inclined to make discretionary purchases. At the height of the pandemic, when an unprecedented number of people transitioned to remote work or school, […]


News & Trends

Best Buy Shutters Up to 30 Larger Stores as it Shifts Omnichannel Operating Model

March 3, 2023

Via: Retail TouchPoints

Best Buy is planning to evolve its operating model with a greater emphasis on smaller stores as the retailer plans to close 20 to 30 large-format stores, implement eight experiential store remodels and open approximately 10 additional outlet stores over […]


Customer Experience, Loyalty Programs

Will Best Buy customers be okay with its rewards program changes?

January 12, 2023

Via: RetailWire

The good news if you are a My Best Buy rewards program member is that you will no longer be required to make a minimum purchase to receive free standard shipping on online orders. The bad news is that you […]


News & Trends

Best Buy to Boosts Retail Media Insights Through New Partnership

October 3, 2022

Via: Retail TouchPoints

Best Buy will partner with DoubleVerify, a software platform for digital media measurement, data and analytics, to improve the measurement capabilities of its Best Buy Ads retail media network. The partnership will provide additional tools to both Best Buy and […]


News & Trends

Best Buy US sales slide 13% as inflation, discounting take toll

August 30, 2022

Via: Retail Dive

Best Buy’s sales and profit levels faced dual pressures in Q2. On one front, consumer spending on discretionary categories, including big-ticket electronics, has fallen in recent months in the face of steep inflation on essentials, namely food and fuel. At […]


Others, Tech

When should a retailer work with Amazon Web Services?

April 5, 2022

Via: RetailWire

In February it was announced that Best Buy chose Amazon Web Services (AWS) as its preferred Cloud technology partner. This would not be so newsworthy If not for the many retailers either shunning AWS or keeping investments in the cloud […]


News & Trends

President Biden Meets With Retailers About Holiday Shopping

December 1, 2021

Via: RIS News

President Biden met with leading retail executives from Walmart, Kroger, Best Buy, CVS Health and more on November 29th to discuss their outlook for the holiday shopping season, and the steps companies large and small have taken to meet consumer […]


News & Trends

The Weekly Closeout: Allbirds plans on ‘hundreds’ of stores and Best Buy bets on scooters

September 3, 2021

Via: Retail Dive

It’s been another week with far more retail news than there is time in the day. Below, we break down some things you may have missed during the week and what we’re still thinking about. From Gap promoting Kanye’s latest […]


E-commerce, Retail Types

Top 10 U.S. Ecommerce Retailers: Amazon’s Projected $367B in Online Sales Totals More than Next Nine Combined

April 22, 2021

Via: Retail TouchPoints

It will come as no surprise that when looking at the top players in U.S. ecommerce, Amazon leads the pack. What might be surprising is exactly how much of a lead the digital behemoth has. Amazon is expected to make […]


Retail Types, Stores

Nordstrom shares tumble as 2021 sales outlook disappoints, retailer sees bigger shift to Rack

February 4, 2021

Via: CNBC

Nordstrom shares tumbled Thursday as the department store chain delivered a disappointing sales outlook for the year, and said it plans to shift more of its business toward off-price. Nordstrom said it expects revenue to rise more than 25% in […]


Customer Engagement, Customer Experience, Suppliers

Target Extends Pickup and Same-Day Delivery Deadlines to Christmas Eve

December 21, 2020

Via: Retail TouchPoints

Procrastinators rejoice: Target has extended its same-day delivery and order pickup deadline to 5 pm on Dec. 24. The retailer also has added nearly 8,000 new Drive Up pickup spaces at its stores and assigned more associates to same-day services, […]


E-commerce, Retail Types, Stores

Best Buy tops estimates on strong online sales, but shares fall on lack of holiday forecast

November 24, 2020

Via: CNBC

Best Buy’s third-quarter earnings soared past Wall Street’s expectations, but shares dropped Tuesday as the retailer warned of headwinds from higher shipping costs, inventory challenges and lower-margin holiday sales. The retailer declined to provide an outlook for the fourth quarter […]


News & Trends

November Is A Tricky Retail Month During The Pandemic

November 11, 2020

Via: Forbes

Wow, suddenly everybody is running Black Friday ads. All that advance advertising is a sure way to kill a good idea. Remember when Bloomingdale’s invited you to a Friends and Family event? You felt honored to be included and shopped […]


News & Trends

Retail sector rallies 8% in a week. Four stocks to watch ahead of the holidays

November 9, 2020

Via: CNBC

Retail is on the rebound. The SPDR S&P Retail ETF (XRT), which tracks the group, rallied almost 8% last week, fueled by gains in names including Etsy, Best Buy, Gap and Ross Stores. Etsy shares advanced by more than 20% […]


Customer Engagement, Customer Experience, Retail Types, Stores

Has Walmart come up with an answer to Best Buy’s Geek Squad?

October 13, 2020

Via: RetailWire

Walmart is taking part in a pilot program to test the viability of offering consumer electronics and technology services to its customers at a fraction of what similar services such as Best Buy’s Geek Squad cost. The retailer is setting […]


Retail Types, Stores

Best Buy connects strong sales to frontline worker performance

July 23, 2020

Via: RetailWire

Customers returned to recently reopened Best Buy stores in the second quarter while continuing to place online orders at record levels for the consumer electronics chain. The retailer has also made an important connection between its frontline workers and sales […]


News & Trends

Retailers call on the nation’s governors to mandate masks

July 20, 2020

Via: Retail Dive

Despite scientific evidence that masks, when worn by everyone in an indoor setting, are effective against the virus that causes COVID-19, the issue has become a political football. Officials of the Trump Administration, including the president, are rarely seen wearing […]


Retail Types, Stores

Walmart, Target, & Other Retailers Requiring Customers To Wear Masks Is Just Good Business

July 17, 2020

Via: Forbes

Over the last few days, numerous retail companies have made it mandatory for their shoppers to wear masks. Walmart, Target, Best Buy, Starbucks and countless others have all made some declaration in one way, shape, or form. Political leanings aside, […]