Best Buy continues to adjust its brick-and-mortar operations in the age of omnichannel shopping, aiming to strike the best balance of in-store service and e-commerce fulfillment capabilities. Its revenue fell 7.8% in Q3 amid weak demand for electronics.
Although the retailer has reduced its share of orders shipped from stores, it still needs “less selling square footage and more fulfillment and inventory holding space,” Barry said. Nearly one-third of Best Buy’s U.S. sales are tied to online orders, and 43% of those sales involve the customer picking up the order at a store, she added.
