Costco Wholesale kept its doors closed Thanksgiving, but then suffered a website crash that Thursday, which led to many customers complaining on Twitter.
Costco’s EVP, CFO Richard Galanti spoke about the website issues during the club retailer’s first quarter 2020 earnings call, noting “it was unfortunate.”
“Despite all the efforts to have plenty of processing capacity, if you will, there was something that incurred,” he said. “When we look at the five days between Thanksgiving and Cyber Monday, those five days on a year-over-year basis, I mean we still were up in the very high teens as a percentage on e-commerce.”
