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Text It to Get It: Walmart Launches Personal Shopping Service Jetblack

As retailers clamor to find the right mix of art and science to perfect their personalization efforts, Walmart has launched a new shopping service that combines the convenience of e-commerce with the customized attention of a personal assistant.

Last week we reported Walmart’s personal shopping venture Code Eight had rebranded itself as Jetblack. The venture’s job listings, such as customer experience agents, were seeking employees that could “wow every customer with personalized recommendations, curated products, and high-touch service.”

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