Dealing with difficult customers is one thing. Actually helping them is the ideal thing. Here’s how to make it happen with five of the most difficult customers you’ll come across.
Many service pros agree that their job would be just about perfect if they didn’t have to work with difficult customers. But they also recognize that those customers will always be part of the customer experience landscape.
Knowing what to expect, and how to deal with them in a way that eventually helps the customers and improves the relationship with them, will make the experience better for everyone involved.
